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The new Xfinity xFi brings a whole new experience to your home network. It lets you manage your home WiFi network using your phone, your laptop, or your TV if you have X1 service. This means you can set up your network without the help of a technician, see which devices are connected to your network, and even set usage limits on certain devices.

The free Xfinity Connect app puts you in charge of all your communication on the go. It allows you to text and make WiFi calls from your smartphone, saving your wireless and text minutes. You'll also get 7 email accounts with plenty of storage up to 10 GB. Not available in all areas. On Demand selections subject to charge, indicated at time of purchase. Actual speeds vary and are not guaranteed. Call for restrictions and complete details. New residential customers only. Limited to Digital Starter service. Early termination fee applies if all Xfinity services other than Xfinity Mobile are cancelled during the agreement term.

Additional outlet service fee applies for multi-room viewing. After term agreement, or if any service is cancelled or downgraded, regular rates apply. Service limited to a single outlet. May not be combined with other offers. Limited Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicated at time of purchase.

Not all programming available in all areas. After promo, or if any service is cancelled or downgraded, regular rates apply. Limited to Digital Preferred service. Limited to Digital Premier service. Limited to Performance Plus Internet service. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo.

Xfinity hotspots included with Xfinity Internet Performance and above. Limited hotspot access included for Performance Starter and below. If more people were sick of negotiating every 6 months with Comcast or actually paying excessive amounts of money for there service, there costumers would be better off.

I just canceled service with Comcast. I just switched to Uverse after many years of Comcast. They offered me a great promotion because they just added fiber to my building. Hopefully, I never need to use Comcast again. For the second time in 2 weeks, I tried to lower my triple play, but no go. I first tried to get the price down over the phone, transferred several times and finally to the manager on duty, but still would not budge. Then a week later, today, I tried over the internet, transferred to the manager on duty and still would not budge.

Said they will put me on a list, that if a promotional package came up that I qualified for they would contact me. I have been a customer of comcast for over 30 years, you think that would be worth something. If I change companies, which I told them I would, because verizon is offering You may be in a contract where you agree to use their service for a promotional rate typically months and then their regular rates for the following same period of time.

That said, if you can negotiate a lower price — more power to you. I was in the same thing and negotiated a much lower rate after my contract was up. For now, you may want to consider creating a personal email address with Gmail, Yahoo, etc. From there, forward all Comcast emails to the new email address and save the email addresses in your address book.

As for your email archive, you may be able to download all of your Comcast emails to a hard drive as a backup. Let me know how this works for you. I have a few questions if anyone knows. I use Comcast from time to time, but end up canceling and then taking advantage of another special anywhere from a few months to a couple years.

So my negating strategy sucks because Comcast knows I like to save money by taking a break for periods of months or longer. Also I live in a remote area that there is no other providers other than Satellite and my house faces too many trees to consider. So I would like to know about getting tv and net and possible phone if the cost is reasonable.

Comcast does not offer any services for low income so I do not know what to expect for 3 services for a whole year. Its just like heating in winter. I keep my cost low because I turn everything off and come home late at night to a 39 degree house and put on 3 sweatshirts and 3 blankets. I only use heat on my days off at home. Given your cost requirements, I doubt that you will find a deal for that little money. Comcast will only negotiate so far. You may want to look at data packages for a cell phone. In a lot of cases, you can use a smart phone as a wi-fi router.

So you get rid of your landline phone completely, switch to a smartphone, and pay for monthly cell phone service instead. The only real downside is that streaming movies from a smartphone kills data, so that is something to consider. It may also be flaky depending on coverage in your area. Comcast did not stick to the last deal they made with me. They ended it at the end of one year and played dumb. I unfortunatelly need to purchase the Internet here in Washington and Comcast is wired throughout my building already. I called today and I was on the phone for 45 minutes with a man who was clearly trained to repeat everything I said for the taped recording.

Such a waste of time. I finally had to end the call as I needed to continue on with my day. Not of interest to me. Who knows what the initial total would have been. He was too busy repeating my questions to ever answer them. But I will be damned if I pay the first price they quote me. Any help here, John. Do you have to have TV my son has 7. Do you need high-performance internet access? Is DSL from the phone company an option?

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Some DSL lines go up to 15 mbps which might be enough for your needs. Is WiFi sharing with a neighbor an option? They have an online chat option as well which might be a little more convenient than using your phone. As always, Michael has some really good ideas. Michael is also on point in suggesting that you share a WiFi connection with one of your neighbors. Aside from that, how much do you really use the Internet at home? If you are not a heavy Internet user which I doubt given that you are commenting on a blog , you may want to consider using your smartphone as a WiFi hotspot.

You could also get a mobile hotspot from any cell phone provider. It is not an ideal solution but neither is Comcast. What worries me about Comcast is the the way they gobble up other companies. Time Warner Cable was not a small company. I hope I am wrong, but I suspect that Comcast will continue buying competitors until it truly owns the entire market. From there, they will likely throttle the hell out of the Internet and make it prohibitively expensive to get decent Internet.

Same deal with wireless companies. Hopefully, Google Fiber is ready soon. One interesting thing about Comcast is that they are rolling out a WiFi hotspot network. They have done this with many small businesses in my area and their next phase is to roll it out into residential installations. This is something that could potentially decrease cellular bandwidth consumption or it could provide a family member with free WiFi if they live near one of these hotspots. There is some talk about them wanting to become a cellular service provider augmented by this WiFi network. That would make them a direct competitor to Verizon which currently does landline, cellular and television.

Starbucks is migrating to Google Fiber and the rollout is underway. I like the idea of having a mobile hotspot to go with your plan. Unfortunately, that is not offered in my area.

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Plus, I just switched service providers. Moving into cellular service would be a good move for Comcast assuming they get their customer service under control on existing products and services. I recently heard that you can buy a Ipad with wifi and also use it to run your lap top or desk top if you set it up near it.

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I have an HP ,all in one touch screen, desk top and like the screen size for a lot of things and the larger key board for typing. This way, I could be through with all of these corrupt companies and their schemes and maybe have no charges each month. Do you know about this?

I do not know,but maybe Surface Pro can offer the same thing with a larger screen and snap on keyboard. Comcast relies on the tendency of people to pick the default action—nothing. People tend to do nothing unless moved by a significant force. If we had to consciously write a check every month, we would notice a lot faster. I just got a call from Comcast and hey offered to cut my past due amount in half Left from their overcharges when they dropped my plan early if I made a payment today. They have nothing to lose as they billed for amounts not agreed to and now they come off as the hero. Their recording now claims to give you a superior customer service experience.

Comcast customers, another quick way to save in the long run is to buy your own modem. You can buy it new or used of Ebay or Amazon.

Done so for 6 years now. Great article, I even got a tip off it.

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Always aim high, you will save one way or the other. Calling back if you get a tough c. Years ago it was all verbal. Always go for a year promo. Almost everything with a dollar sign is neg. Keep track on a calendar like John said. Watch those dates, Comcast is sneaky with when promos start and end. With online reps too. I would always recommend buying the device over renting it, especially if you plan on keeping the service for a long time as you will pay more over the long haul in renting. Thanks for mentioning this suggestion. I totally forgot about it. You are completely right.

Buying your own modem is a great way to save money over the long-term. It all adds up faster than we realize. What people need to realize is that even a little effort goes a long way in negotiation. Know that you can win and go for the throat. I found your emails interesting but missing much.. I have logged around hours in my dealings with Comcast. This is due to transfers, dropped calls, wrong department etc.

They are set up so that no department overlap. On line chat cannot help with anything that was initiated on the phone and vise versa.

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No matter who you talk to or what department, they will not tell you that they cannot help you or answer a simple yes or no question until you have spent at least an hour with them answering the same questions over and over again in the same phone call with the same person or with multiple people. And by the way it does not matter is you are nice or nasty.

The 12 months would be up in October. By the way I have verified the 24 month with 12 month renewal in most conversations that I have had with them. This is a company that makes it money by fraud and in my case wire fraud and a bait and switch con. They get by with this because most people let it go because of the hassle of dealing with them and will decide to accept some small concession instead of what they are entitled to. None of their people are allowed to make any significant decisions and there is no one available that can.

Most people will give up long before they get a plan like mine and long before they get it reinstated. I am ready to do what it takes in filing official complains and pursuing a class action suit to punish this company for its greed and corruption. Apparently the federal trade commission and the FCC has no interest in monitoring this company and assuring fair business practices for this monopoly. Regarding an iPad with WiFi: Cellular data plans are far more expensive on a GB basis but you get the convenience of having access while driving, on the train or on the go.

Having access to both is nice. I appreciate the information. I would be very curious to see the response if a group of people filed a class action lawsuit against Comcast for its business practices. If justice was served, they would take a significant financial hit. I just called Comcast to get my bill lowered. I actually wanted to add a couple of premium channels to my existing tier so I knew the chance of getting the bill lowered were slim. I called and followed the I want to disconnect my service prompts. I told the lady my apt. This was for 20 MB service.

They went to raise the price slightly and I asked him if he could live with 7.

So there is some serious competition in his building. What works is if you have less expensive alternatives as that gives you negotiating leverage. You are a new customer so they will likely have promotional rates available to you — those rates are different in differing markets because there is competition in some markets and no competition in others. The first thing you should do is price out ComCast promotions and then price out other options.

And this is why they can keep raising rates year after year. A true fiber connection is insanely fast and costs a helluva lot more than standard speeds. It definitely sucks that you do not have access to any other high-speed services in your area. Hopefully, another company joins the party soon to offer you some choice. Compared to a true fiber connection, 25Mbps is not fast at all, but it is fast enough for my needs. For me, it is all about function. As a bachelor living alone, fiber is overkill.

With 25Mbps, I can surf the Internet, use apps on my phone, and stream to my Roku at the same time with zero lag. No, it is not the fastest connection in the world, but it is fast enough for me. Thanks for this helpful article. They said I was on my last month of the discount which makes sense since I moved in a year ago. With all due respect Brock, you cannot blame this article for the increase in your bill. As you said, you are on the last month of your current promotion.

If you are still unhappy, do some research and find a better rate from a competitor. Call Comcast again, tell them the rate of their competitor, and threaten to switch if they do not match it. Also, try using these negotiation techniques with your other recurring expenses: Get creative and see if you can find other ways to save money. You mistook a bit of light humor for anger or frustration. I did use some of the techniques you described. Good luck with the writing career. And might I suggest you grow a thicker skin…with all due respect. I did cry into my pillow for an hour after I read your first comment.

Then, I wrestled a bear and ate some nails to toughen up. That said, I am glad to hear that you found some of the techniques useful and appreciate that you took the time to read the article and leave a comment. Hopefully, Comcast gives you a better deal next time. Saturday my service was cut-off, and on the 3rd Monday at I then called comcast and paid bill and service was restored.

The constant increases caused be to drop all the way down to economy 3Mbps. But I generally connect to their xfinitywifi advertised at approx. A campaign for better service, pricing, and performance may take peeking in on your neighborhood meetings. They exist and operate the way the do because there is not enough competition. Capitalism only works for all if there is genuine competition…..

I do not think that I want to spend five hours negotiating with them. But I do like to save the company money on this sort of thing. Same story as others, get next months bill and its higher. Call back and am told that person cant do that, although it was supposed to be supervisor who approved the lower rate. This is bait and switch. Because they can and nobody looks at them, investigates them, questions them.

They, Comcast have free reign and they know it. I would really like to see a class action lawsuit started against them. You sound like you would be awesome at it. People complain but noone does anything about it because someone else picks up the tab. I looked at earnings for Comcast. They have a huge amount of debt so that explains interest expenses and I assume that they pay a nice dividend. I would pay more for Comcast if I had to because there is no other option.

They are an effective monopoly.

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I see that as a hidden charge, in other words the showed price is a total lie. What does the government does about this customer lure? If you live there a year it more than pays for itself. Comcast now has you put in info so they know your existing, trying to figure out a way around to see new deals.

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Some companies choose to reward customer loyalty, not Comcast. They love to make their most loyal customers pay more money every six months for the exact same service. I have just called Comcast twice but I could not get to talk to a manager nor to get any discount. Just signed up on a website specialized in negotiating with service providers www. The only people that will give you a deal is the resolution department and they must be convinced that you are serious about cancelling.

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It is only a matter of time before someone beats them at their own game and squeezes Comcast out of the market. According to Clark Howard, consumer advocate in Atlanta, we pay the highest price for Internet than any bigger and other western county. Is DSL from the phone company an option? Cable providers that offer speeds in the —1, Mbps range often have reduced upload speeds, just like their regular packages. Sometimes, you have to call multiple times to find someone who is willing to work with you to find the best price. Limited to Performance Plus Internet service.

I insisted on verification by email which in the past they have refused to provide. It arrived and the first bill come and I have paid it. I guess you have to be desperate to get a deal. I had decided that I would do without both if I could not get an amount that was reasonable and that would fit my budget. It did not hurt that I informed them that they now have competition in my area and even though I did not want the hassle of changing carriers, they were giving me no real choice because I could not afford the outrageous rates they were planning on charging me.

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I tried to negotiate with Comcast but they would not give me any discount so I did like Katherin and I signed up on Billxperts. They actually saved me a decent amount of money: Limited to Performance Plus Internet service. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the promo.

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Find all offers for XFINITY Internet, TV, Home Phone, & Home Security services. Get the right services at the right price for your needs. Add X1 DVR for $10/mo. for 12 months; Best call clarity. Select to Compare this offer in the compare. With the latest Xfinity cable TV deals, you can enjoy this season's new TV X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service.

Xfinity hotspots included with Xfinity Internet Performance and above. Limited hotspot access included for Performance Starter and below.

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Performance Pro Internet Restrictions apply. Limited to Performance Pro Internet service. Equipment, installation, taxes and fees, and other applicable charges extra. Pricing subject to change. Limited to Gigabit Internet service. Gigabit Pro Internet Restrictions apply. Limited to Gigabit Pro Internet service. Equipment, installation, taxes and fees, and other applicable charges extra, and subject to change during and after the term agreement. After term agreement, or if any service is cancelled or downgraded, regular rates apply subject to change.

Xfinity Voice Unlimited Restrictions apply. Limited to Xfinity Voice Unlimited service. Equipment, installation, taxes and fees, including regulatory recovery fees, and other applicable charges extra. If there is a power outage or network issue, calling, including calls to , may be unavailable. Xfinity Home Secure Restrictions apply. Limited to Xfinity Home Secure service. Any other equipment not included with offer, installation, taxes and fees, and other applicable charges extra. Requires subscription to compatible High-Speed Internet service.