Contents:
Any ideas? Suggest you might go through with reservation assuming not prepaid. Then call Advantage after it is completed and ask if that is the case regarding additional driver. Hello again! Looking for car rental in Kona on Dec. Do I need to reserve now? Can you suggest for a website please?
Mahalo Karen. Yes you should definitely book that now. Have you tried our advertiser, Discount Hawaii Car Rental? We learned about them from our website visitors. Any idea how this company is? I used Turo when I was in Oahu recently and rented from Shams and it was a great experience. Example, I rent a car on Mar Even if the light is poor due to late night pick up — and, especially, if its raining. I asked a lot attendant to do a visual inspection and he added several scars that were NOT on the initial damages chart.
The insurance company will want to see that data too. Preferably before it gets too dark of course. Get near some of those bright lot lights. It will make the processing of the damage claim easier for you and the rental company.
The key lessons: You might be a careful driver — but many other people are NOT. I have used AutoSlash once so far and like it because they keep checking for lower rates after you have the reservation. They emailed an updated reservation when they found a lower rate. It shaved a few dollars from the original. And their rate was the lowest from the onset. Lately, Autoslash had been notifying us of lower rates, but this time they require prepayment.
No go, sorry Autoslash. I understand Kauai has some mighty fine RED dirt: Yes when it comes to car rental interior cleanliness, it is worth your time to keep an eye on it. On my last visit, the rental co. Having some newspapers in the tray is good as they can be changed out. Get a sizeable tray that will hold at least two pairs of hiking boots. Keep extra pairs of shoes or sandals that you can switch to after messy hikes.
Great Idea! March rained all month except for four days! Still… love the Garden Island! Would love an article about the least expensive ways to get from airport OGG to Kaanapali resorts. We love to just park ourselves at the resort and not drive anywhere — we take the bus system to the shopping and dining. Seems a waste to have a car to just drive us to the resort and sit in the garage all week. Who has suggestions besides Uber?
See the schedule here: Your luggage must fit under your seat or on your lap. FYI, there is a car rental location in the Kaanapali area if you decide to do a short term rental during your stay.
Your email address will not be published. Sign me up for Hawaii vacation deals! I consent to receive communications and agree to Beat of Hawaii's Privacy Policy. Leave this field empty. This site uses Akismet to reduce spam. Learn how your comment data is processed. Comments After reading this I can easily book a car rental in Hawaii. Keep up this good work. Hi Rencha. So glad we were able to be of help! Very nice blog and really great services Beat Of Hawaii. Sorry Laurie. Aloha, We always go to Maui in October and I have been checking car rental rates since we purchased our airfare in February.
Hi Tammie. Hi Rick. Hi Chris. Easy Pick up and drop off. Poor Customer service Pros: Was easy dropping it off Cons: The car we end up getting was very dirty inside. The woman at the desk was rude and inconsiderate after traveling for 15 hours to get there.
Good value Pros: Reasonable price. A little slow getting the car at pick up. Had to wait quite a while. Rigid, have to bring back exactly on time and to same location.
Good value for rental car in Maui Pros: Easy pickup and dropoff. Car performed well. Charger drove nicely. Interior not as clean as I would expect and exterior had several scratches. Perhaps due to car having 35K on odemeter. Totally Happy Pros: Easy and quick pick up and drop off, friendly staff, great customer service. We were able to switch out our car the next day after calling ahead, but going back to the airport was inconvenient for our plans.
Also, the pre pay gas was a waste as we paid for a full tank but only used about half. What an Angel Pros: Our check in had an hour wait time but the customer service rep was awesome! She got us out in less than an hour! Picking up the car was very easy and the gal at the counter was very friendly. It was everything I agreed on before coming and no surprises or needing upgrades etc. A good experience. I do not have anything to say on this end, no complaints.
Loved the small size, good gas mileage and fit well into limited parking Cons: Long wait and the pick up, car was dirty and pretty beat up. Had to exchange car due to mechanical problems Pros: The exchange process was very easy and fast Cons: The first vehicle had very poor alignment and breaks. Quick and easy Cons: Car needs maintenance. Made a bad noise when turning at slower speeds. This is something they should catch when driving on their lot!
No aloha spirit - give us your money and get out Pros: The drop off was smooth. The car was fairly clean and it ran Cons: When I reserved the car, made it clear that wanted the price including the damage waiver. I was quoted a reasonable figure.
When I was checked in the price had doubled. The attendant offered to add a second driver to the contract with just a drivers license. When my travel buddy agreed we found out that there was a big fee for that too. The check in counter was not busy but my attendant was short and rude, behaving like she was being bothered. Great Vacation Pros: Easy to use, everything went really smooth. Easy web site. Terrible Customer Service Cons: With two flight cancellations, I was not able to pick up my rental.
I called 4 hours after I was due to pickup the car, and Thrifty informed me that my rental had been automatically canceled. They offered to rent me the same car for twice as much. I used priceline to find a better deal. Absolutely terrible customer service. Good price isn't worth the wait in line for pick up. Drop off was good - car was fine. Huge line to get car. Wasn't worth the cheaper price when I wasted 90 minutes to get the car. This is the reason I don't rent from Budget any longer in Maui. Now, I won't rent again from Thrifty in Maui.
SLOW Pros: The return was quick as expected Cons: It took over an hour to get our car, very frustrating to have to wait that long when you are eager to start your vacation. Great value Pros: We reserved a mid size sedan Corolla or similar and ended up getting a Dodge Charger.
The wait time for pick up was excessive. Only a few people were working so the line was wrapped around and out the door. Very good experience Pros: Went through Kayak for a car rental and Thrifty gave me the best price in Maui. Upon arrival people were nice and I got my car in no time. Car was decent and return was easy.
Slow service at Budget counter Pros: I was the only person there. Told clerk that I had a son in a wheel chair. No offers for an upgrade which I was willing to pay if the price was right. The car was too small for my son and the wheelchair barely fit. I called their office number and no one answerd. I called like ten times. Probably only had that one clerk working. Never ever going rent from this place again. The return was just as bad. Speed at getting vehicle. At return not pushy to get us out of car.
We were able to take our time and make sure we had all of our stuff. No surprises! The pricing was exactly what was estimated and the service was great. I apparently booked a mystery vehicle, which turned out to be a mini van. The initial agent I spoke to was short and less than helpful - failed to tell me about checking the car over first and filling out the damage slip. Excellent experience! The price was the price! Fast friendly service Pros: Pick-up of the car was a bit slow due to flight arrivals, but returning was super quick. Staff was friendly and helpful.
Some confusion about where exactly we needed to go to pick up the car. Once the signs were pointed out we were fine. Normal Pros: It was clean and got great gas mileage Cons: Phenomenal all the way tgrough Pros: Shuttle driver was friendly and super helpful Car was great Woman who checked me in when I returned the car was super friendly Cons: When I arrived at the Kahului airport I tried calling the number they provided for car pickup for 40 minutes but no one answered.
I had to scramble to find another rental car. Pick-up and drop off confusing, inefficient. Poor car choices without a chance to see the car before signing. Final bill had hidden charges no revealed at time of pickup. Long lines. Went out to car- no key. Went back to desk, clerk told me go look again. No key. Clerk got me another car but no apologies offered. Felt like my fault. Slow getting car at rental car location, car had electrical issues Pros: Easy to get to location, price was good for minivan Cons: Electrical issues 1 right turn blinker activated, windshield wipers went on.
Person at return location really wasn't helpful, didn't care about directing us where to park. Bad attitude. When arrived to pick up car, no one else was there to pick up but took about minutes to get car. Dirty dinged up car All rental cars require taking a bus. The at airport location is a bit misleading.
It implies that you can walk to the agency. Not so. Marginally professional counter staff. The agent at the counter tossed my license back to me. The car had so many dings that I took photos of all sides as not to be charged for an incident. Interior was not clean as where the inside of the windows. Side view mirrors look liked they had never been cleaned. This was a Mazda 3 with only 35k miles. Looked like it had k miles. Please hire some people Pros: Cheap price Cons: Line to check in took an hour.
Are u kidding me. High pressure to take insurance. Car was not in clean or good shape. Dirty car, bad. Lazy slow checkin staff Pros: Price for day Cons: Car dirty at pickup. Many bird poop marks on car and outside pretty dirty. There must have been 10 check-in people at the desk when we showed up but maybe three were working.
The rest of them sat in group talking and ignoring the rest of the line which was pretty big. Being that we were only renting it for a few hours this time cut into our site seeing time for the afternoon. We met some friends at the Hertz Rent a Car building and their group was a lot more efficient and fast to help their clients.
The staff was friendly and it was the best price. The car was nicked and scraped up. Car was in good condition. Great gas mileage. The counter representatives were not very friendly, and were very inefficient. After waiting in line for almost an hour, I still had to wait another 20 minutes while they got my car ready. Not sure why you have to set a reservation time of nothing is ready anyway Check in was friendly Cons: Did not tell how to except car or report damage. Needed to extend by 3 hours.
They took advantage of that. Getting the car was quick. Car was dirty inside and out. Also got a very small car and had reserved a 'mid-size'. Bait and switch sales shop Pros: They get you with the lowest cost Cons: Total bait and switch high pressure sales pit. The bus was slow, they didn't have enough people working, turning in the car was a joke. I won't be using them ever again. Well my wife was diagnosed with breast cancer we were not able to go to Hawaii. I had pre-paid, like a fool. Advantage would not re-fund me. I'm telling everybody about my experience with Kayak and Advantage car rental.
How they don't care about anything but money. So Kayak and Advantage will never see a penny from myself or my family as long as I live. Good Pros: We rented a van for our vacation in Maui. The van was in decent shape, pretty basic all around, and some minor dings on the back. Served it's purpose of carting many people around. We needed to request another person was able to pick up the vehicle, and we were unable to reach anyone via the direct phone number. Called customer service and they put a request in, but couldn't guarantee it.
We were able to move it over to my brother when he arrived. Their printer wasn't working, so there was no hard copy of documentation or form to complete with review of vehicle's condition. Terrible service Cons: Tricks you into buying gas options. Disappointing Pros: It was cheap.
That's just about the only good thing. Car was ok. They gave me an empty tank of gas, then charged me for gas when I didn't refill the tank. It also took over 90 minutes to pick up the car because the line was so long. Easy - Recommend Pros: Everything was great! Shuttle picked us up, counter staff were friendly and helpful , the jeep was clean, and drop of was easy. Just getting the car was painful long line small area to wait in line.
The seat in the car was awful!!! Price Cons: I was charged 3 times and the line was reeiculous. Car was clean and in good working order, Drop off was easier than pick up but thats not hard. We had to wait 3 hours in a line to pick up our car on Maui. There were extra staff that refused t o get behind the desk and help serve customers.
Even worse was when the same staff member came out and told us that only the drivers of each reservation could be inside so my wife and 10 month old baby had to site outside in the stinking heat. Def will not be using EZ again.
Pushy Rep Pros: Nice clean vehicle Cons: Pushy check in rep would not take no for an answer. I had been up traveling for over 24 hrs and just wanted the car I had rented so I could get to the resort! Felt like I was on a time share presentation We waited 2 hours upon arrival to ez car rental before we received our car! Worst experience ever! Slow frustrating pick up Pros: Decent car Cons: Took over an hour to get car, no ac in office. E-Z Rentals return was super fast, and pretty efficient.
And seemed super easy. They also upgraded us to a small SUV, which was a nice surprise. When we got there, there was only 2 counters running for pick-ups, and after 45 minutes they finally opened a third register. They had to upgrade our car because the car booked a month in advance had been rented out. Although having a small SUV was nice, the extra gas cost of driving a larger vehicle was not.
That deposit was not found on their website when booking. We got an amazing upgrade and the whole process was very quick and easy. Great Customer Service Pros: There were 30 people in line when I walked in. Regardless, it took only a few minutes to get my vehicle. Someone came around offering water and snacks as we waited in line. Though there was air conditioning, an agent added additional fans to the lobby to help with air circulation. There were videos playing about things to do on Maui which also included promo codes for discounted activities.
Joseph smiled and greeted me in a friendly manner. I spent literally a minute at the counter and walked out with my keys. E-Z has a very organized operation. E-Z had the best prices for a vehicle in September. My vehicle was washed and vacuumed but the trunk of the vehicle had been neglected. There was trash in the trunk which consisted of dried flower petals, leaves, a receipt and a half filled water bottle.
I waited and someone showed up in about 30 seconds and the return process was quick. Pickup and dropoff were very easy. Had to wait for the shuttle bus for about 10 min. Just what I wanted Pros: No hidden surprises. Cost was as expected. Clean jeep. Good running. Had the SUV that I requested. Held my reservation beyond estimated pickup time after experiencing a flights delay. Upon drop off discounted bill due to car being picked up dirty.. The car was not clean. Windows needed to be cleaned and dirt on seats.
Ease of return Cons: Difficult to find car return in dark. No problems Pros: Efficient inexpensive Cons: Positive experience overall Pros: Quick pickup and return. Got upgraded to a luxury vehicle since the originally selected one was out of stock.
We were able to move it over to my brother when he arrived. How they don't care about anything but money. Drop Off Information. Customer service reps were very freindly Cons: Then call Advantage after it is completed and ask if that is the case regarding additional driver.
Returning the car was just as easy. Would rent from this location again. Car smelled like cigarette smoke. Would suggest that all cars be designated as smoke free. Great Service Pros: When I dropped off the car I was greeted by such a pleasant person.
Who said welcome back Jennifer, like he knew who I was. He then quickly checked me back in. Most impressive, he got a cart, put all my bags on it and took me to the shuttle and had them all loaded up for me. Having my 3 year old sleeping in my arms, I was so grateful to be well taken care of like that. Intermediate Toyota Corolla or similar is the most frequently booked rental car type in Kahului. Take a look at our extensive car rental location map to find the best rental cars near you.
Since many streets in Kahului are narrow, a compact car is a good choice for a vacation here.