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I said I wanted to cancel and they said it would be a extra termination fee and I was one day to late. Every month there are additional hidden fees I never heard of. In one year the cost have gone from Most unethical, disgusting POS company I have ever dealt with and every consumer watchdog agrees. In the UE or any other country Con-Cast would be shutdown and there executives jailed.
This company is absolutely ridiculous! I have never seen such ignorance from so many people in my life! And has been in the phone with 9 different people including supervisors and the fraud department for 4 days!!
But they shipped them anyways without even a single paper trail on there end showing that they sold the phones! Unfortunately they almost have a monopoly with cable services. I guess with that, you can expect the type of poor customer service and business practice this organization is doing. Their only concern is their paycheck! The company says they have been made aware of their reputation, of course they have bc anywhere u go whether it be internet, social media or word of Mouth chances of U hearing anything positive is slim to none!!
This is not a Valid credit so call ur bank bc nothing will be done here! Im a single mother that lives day to day and this amount of money is a huge deal to me! They made one mistake tho! My next step is the attorney generals office! Comcast demands you live up to some deal. Problem is they always change the deal by raising prices and playing around with the package you pick. They take away channels that made you pick a package and then demand that you stick to some agreement when they sure do not.
My elderly parents are in memory care, and they have a hard time seeing and using the remote. They explained that by pushing the wrong buttons on the remote, that my parents had ordered lots of pay-per-view channels and programming. After explaining the situation to probably 5 different people , they agreed to remove the charges and put a note on the account stating that I would need to approve any changes to the programming. Finally cancelled service. So incredibly frustrating!
DO NOT use them! This is a story how Xfinity cheat their customers. Story nr 1. But the story not about this. Without any notice, without my permission! I said, if the offer expired, disconnect me from the service, but who gave you the right to charge me more without my permission. I asked for the reimburse of the overpaid amount. I clarified several times about the speed and contract length and other terms, etc. Story nr 2 After a month, when I made regular monthly payment, the next day they disconnected me from the internet. The internet was restarted, and after several days I receive an email, please sign an agreement and the agreement with entirely different terms I had before they disconnected me.
The internet speed changed from to 60mbps and with minimum 12 months contract. Now I am chatting again with their support, spending my time and now I save copies of all the conversations, I have with them and recommend you to do the same if you deal with Xfinity. I recently downgraded to just the Internet. One of our older Motorola boxes bit the dust and had to be replaced. The guy at the store trotted out an X1 box so I took it home and hooked it up.
Several calls later and no HD channels. On the plus side I have their internet service with my cable modem and router download speeds are as good or better than advertised. Upload speeds are meh. Xfinity is a scam paid to have service installed they came out walked around for a minute or so cut wire to my sattilite then said something about leaving tools at another site then left so I have no cable or sattilite rip off. Both the rep and supervisor wanted my credit card information so they could email me a quote.
I let him know I wanted to look at my budget and decide. Then he went on to say how I need to have the internet with the world we live in…. End of conversation. I had Xfinity cable until today. Swapped to streaming and just wanted to post my experience. The first call was to the cancellation department. I shopped around, read reviews and did my channel shopping. I told the rep that I wanted to lower my bill without losing hbo, max, show, and Starz.
I had some tech questions and she stated she would patch me over and call me back in one hour. The tech was as good as the first rep. She got me comfortable on switching over, walked me through a few things and offered suggestions. You can use Xfinity cable boxes but I decided to save some bucks over the long run. Rep said to download Xfinity Stream app. Rep called back exactly as stated.
Rep texted new bill and I clicked where it said…done. Very easy. Rep and tech were most helpful. Very happy! Okay, now for round two. Have the streaming for over a week now. Yesterday half my channels disappeared.
Great for households with people Fast download speeds up to Mbps Upload speeds up to 10 Mbps Good for streaming video, gaming, browsing social media, and video chat No contract No termination fees. ES; VA: New residential customers only. Unit Unit. Per month for 12 months. I wish i read these reviews before purchasing this 80 dollar pay as go pack for internet.
Called and was escalated to tech. Tech calls me at 8: Nope, still missing msnnbc, cooking, ESPN, food network plus more. I have to ask him to repeat himself multiple times. His accent was so bad that I had to ask for his supervisor. Now this is something I stressed before swapping over and I was assured that I would still have everything.
And I spot checked channels prior to the change. I finally gave up on this guy and asked to be transferred to cancellation. I explained that I had all channels with streaming and did not have cable boxes hooked up. She tells me that it is impossible! Good bye Comcast!
All I have to do is regurgitate that which has come before me that reflects my exact sentiments:. With a market monopoly, they fully take advantage of their customers. They need to go away!!!!!! They overcharge, change your rate without consulting or reaching out first and god forbid you have to move to a new place. They came to our home with no respect at all, they questioned my brother with personal questions several times even when he mentioned he was not interested in whatever they were selling. I ca not wait until March when I no longer have to have Comcast. I have had nothing but problems since March.
Every day my internet goes out. Call all the time and hear the same thing over and over. Then send someone out and he had to fix some wires. First i was never told I was being charged for a guy to come to my place. Why am I being charge for something that is Comcast fault not mine. Called about the Really what a bunch of crap.
If you are reading this and are thinking of getting Comcast run as fast as you can to get away. Worst company ever. Terrible customer service. So disappointed I have been a loyal customer of Comcast for years. I left the country for a few years, but immediately re-opened an account upon returning last year. I have always managed to negotiate a fair rate annually, but sadly, this year was not to be. Wth so much competition, and so many leaving cable for live-streaming, you would think that long time customers would be valued.
Times have changed, and so i take my business where the rates are more fair. Sad — it was always a solid company to deal with. Bundling with a TV, Internet, and phone package saves you time and money. Plus, you'll get fast, reliable Internet and the best in-home WiFi experience. Stay connected with reliable home phone service and Unlimited Nationwide Calling. Whether you choose a Double Play or Triple Play package, you'll receive extra features you can't get with stand-alone service. Not available in all areas.
On Demand selections subject to charge, indicated at time of purchase. Actual speeds vary and are not guaranteed. Call for restrictions and complete details. Restrictions apply. New residential customers only. Limited to Digital Starter service. Early termination fee applies if all Xfinity services other than Xfinity Mobile are cancelled during the agreement term. Additional outlet service fee applies for multi-room viewing. After term agreement, or if any service is cancelled or downgraded, regular rates apply.
Service limited to a single outlet.
May not be combined with other offers. Limited Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicated at time of purchase. Not all programming available in all areas. All rights reserved. After promo, or if any service is cancelled or downgraded, regular rates apply. Limited to Digital Preferred service. Limited to Digital Premier service. Limited to Performance Plus Internet service. However, you have to be cautious about the fees to actually get that low pricing.
In many cases, the maximum speed offered by DSL providers is one tenth what cable companies like Comcast can offer. DSL connection frequently fail to meet this benchmark, while Xfinity has no problem beating it even on basic entry-level Internet deals. Essentially, this type of network runs a fiber optic connection close to the final destination, then finishes the "last mile" of the network with coaxial cable. Cable providers that offer speeds in the —1, Mbps range often have reduced upload speeds, just like their regular packages.
Find all offers for XFINITY Internet, TV, Home Phone, & Home Security services. Get the right services at the right price for your needs. Get Mbps Internet, plus great TV with streaming included. Xfinity X1 lets you watch all your favorite entertainment — from live TV to Netflix and Amazon Prime Video — right on your TV. Access to YouTube on XFINITY X1 requires an eligible set-top box with XFINITY TV and.
Xfinity is rolling out true fiber-to-the-home networks in some areas, but coverage is still minimal. Another quirk of Xfinity plans is their regional pricing. While some providers charge the same price everywhere in the US, Comcast changes the pricing from area to area. Within these regions, it is normal for Xfinity customers to pay somewhat different prices for the same service.
The reason for differing pricing with Comcast regions is that they often make ongoing retention offers to loyal customers. These Xfinity offers are only available to existing customers with accounts in good standing who call and request them. These specific Xfinity offers are not guaranteed, and some cable companies have been phasing out the practice in recent years. Comcast internet offers and packages are availability across most the USA, covering This huge coverage area makes Xfinity the largest cable Internet provider in the US.
To find out if Xfinity packages are available at your address, use the search box at the top of this page or reference our Xfinity availability map. Limited Basic Phone: Unlimited calling nationwide 2-year promo rate. Contract Term: DVR service included. Choice TV 1-year promo rate. Some areas have a 1TB data cap. Limited Basic 1-year promo rate. HD included. Internet Only Plans If you are considering an internet-only plan, be sure to compare with the bundle deals above.
Sometimes Xfinity offers TV or Phone service for just a few dollars more than stand-alone internet. Here are the key items to understand before you sign up for a Comcast Internet offer: