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I will also do my level best to avoid all other Digital River companies. I tried to contact the company, but they do make it hard to contact them for anything. Hopefully, I will get my money back for this fraudulent transaction.
What a joke. What is with this company. I can sell digital products in my yahoo ecom store and it is available immediately after checkout VIA paypal.
Please visit http: Any company that allows a scam compay to collect your money and not take care of the problems and then does unauthorized charges should be shut down but just for your info the whole company Digital River inc seems to be a scam they own seperate companies!! Join the best community for shopping-related discussion. What is with this company. We have read about Google Checkout being awful, and have our own horrendous Merchant Account experience with PayPal despite being customers there for more than seven years.
SWREG needs 3 days for this? I just do not understand the logic with using this processor when most not all use paypal anyways. Oh man. We are selling a serious business software and have no interest whatsoever to mislead our customers. We have never been clearly informed by SWReg about this embarrassingly shady and unprofessional business practice. Enough is enough. However, the introduction of your registration backup service was the first hard hit in the face to us as such service should actually be free-of-charge. At least, customers can disable this unwanted option. But now, a very disturbing information has come to our intention: Changing to the more expensive royalty scheme to have our customers saved from such shady and deceptive up-sell offers would be no solution as SWReg would still be recognized as a shady eEcommerce service by the general userbase.
Unfortunately, your feedback provided in the comment section of above blog posting does not show any sign of reflection or understanding for the situation. It actually diametrically differs from your nice and friendly support. Please inform us whether you are willing to re-think your up-sell strategy and refrain from such dishonorable business practice. We are about to switch our CMS and need to setup a new system anyway. We always do loyal business and would love to stick to SWReg but we expect to share common business ethics and I feel that SWReg has changed its attitude towards a very bad manner.
SWREG ripped me off. They failed to reply to my last e-mail. SWREG are just the payment processor. SWREG is a dishonest vendor! They are stealing customer credit card numbers and using them to make fraudulent charges. Days later my credit card company contacted me to notify me of a series of charges that appeared suspicious.
They ended up being fradulent charges!
I had one merchant call me who wanted to verify that an online purchase to their company that was made was legitimate. When I asked how they knew to contact me at this number, they indicated the person who made the charge used this phone number during their online purchase. This post has been really useful. They undermined my trust. I had the impression that i was dealing with polite high school kids with no technical or business knowledge whatsoever.
It could take up to three days to get a reply to an email. The customer never sees it though, apart from the URL briefly appearing in their browser address bar for a second or two before they are redirected to PayPal. Finally i have received my money back! Why have it not get earlier to me, i am now sorry for my bad words. They just charged me..
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How do I cancel? I do not remember ever ordering from these people — this software stuff…. I have been reading about all the SWReg business dealings as well as hearing how they unsuccessfully launched the new Control Panel without really testing it. My partners and I left SWReg last year and we have never been happier. Not sure if this helps anyone but we looked at several other ecommerce providers and finally found one who we highly recommend. Our new provider is cleverbridge, they went way beyond our expectations in helping us migrate our product catalog over and setting everything up.
Also, we have an Account Manager Chris who actually calls or emails us back, if you ever look for a new ecommerce provider look at these guys. Ask for Chris when you call, he has been good with us. I received a call from a computer sales company wanting to know where my computer should be delivered.? This was the day after a purchase from swreg. There were also a couple of smaller charges to my card. I am now very suspicious of swreg and digital river and will not consider them for my software business. I am glad that this was brought to my attention, at least now I can speak with them and confirm if this is a part of the deal or not.
They do unauthorized charges, and unlike pay pal and more ethical online Ecommerce sites they let any vendor sell their product even if its a scam company like http: I fought to get a refund which they only did a partial refund and did that same back up registration charge well two weeks later they recharged my card without authorization!!!
And out of 10 emails they never answered why they did the charge and then finally deleted the link i had to do alot of research and call other numbers all owned by digital river and all they do is pass you around and say that http: Any company that allows a scam compay to collect your money and not take care of the problems and then does unauthorized charges should be shut down but just for your info the whole company Digital River inc seems to be a scam they own seperate companies!!
All seem to operate the same way,it became very clear there needed to be a reconized site out there to help protect online consumers and warn them to stay away so i am building http: Please report scam sites,problem sites and even sites that do great business! Any questions or want to help build the site please contact me Cody xeleven I was just about buying an upgrade from cbox. There i found additional button of purchase of some unkown and unsolicited offer. At that point i had to stop, to do a little research which brought me here.
I went back to my vendor http: Please see the attached file which is a copy of an order I placed with your website a couple of weeks ago for one of your products. SWREG United Kingdom handled the credit card details and as per the attachment promised the registration code for the product within 24 hours. Obviously as more than two weeks has elapsed I have to assume the you are complicit with SWREG in defrauding me of cash in this matter.
I have emailed you twice over the past 10 days both at sales winsoftmagic. I am reporting this activity to the Internet Crime Complaint Centre in the hope that others are not duped by illegal activity carried out on your site. It is possible that they sent your key, but it ended up in spam folder or was bounced back. The same may have happened to their replies to your emails.
As a vendor this happens from time to time — it is very frustrating for the vendor as well. I suggest you phone them: Thank you for that Andy. I have just written them a letter and sent on copies of the original order Lucky I saved them and my concerns. I have been checking the spam folder as they state to check there in case their email is netted as spam but I have received nothing. Sounds like the worst customer service in the USA. Today we stream 1. Strangely enough, we started to see an increase on the refunded orders around the same time….
Still faithfull, we did the switch last week. SWReg appeared to be a scammer. I bought a software through them last week and still want for the keycode. I emailed both the software company and SWreg. No reply, no nothing. They have no phone on their website. I am asking my credit card to charge back and file a complaint to BBB. They are scammers and though they agreed to refund my charge- I want them out of business, shut down. I am sick of so many con artists on the Internet.
WE, te people, need to revolt and not let them get by with this. I ordered a software package: I should have known better of course, but the truth is I have been struggling to finish a novel for the last two years and when a fool gets desperate…he is liable to try anything! This is absolutley correct. I kept getting monitoring visits to my affiliate site through Google Analytics, and became suspicious as to why i was getting so many hits but no sales.
So when i became suspicious, i had several friends purchase the product through my affiliate site. This can be a very expensive lesson. If the maker of the product wants affiliates, they need to join a dependable affiliate marketing program such as Clickbank. Bad exerience from first order already. When I have tried widraw this amount, I was answered that my account is under verifying. And no answer to following emails. We process hundered of thousands of orders a year through them and the support and reliability of the system has always been first rate.
We use the advanced level and I have never heard of any of our customers that have had problems or complaints after the fact. I did not have any problem with the order. However, there were some application issues that could not be resolved. I contacted the vendor, who advised that SWREG was supposed to handle the refund, that I was entitled to it, but they were not in a position to do anything about it.
One of the items on offer reads as follows: I purchased some software from another vendor, Dauntless http: Yes, ouch. This stinks. Hi Everyone! I just wanted to let everyone know that SWREG understands, cares and is very concerned about your complaints. SWREG has just recently launched a customer service page http: In addition, they also have a 24 hour customer service center for a very quick response.
SWREG wants to clarify that once you reach the order submitted page, the transaction has already been completed. SWREG knows that the click continue button can be a little confusing and realizes that some have probably purchased extended coverage by mistake. Please visit http: Tried in everyway to contact the original vendor and SWREG and they cheekly let you fill in all the on line forms for a refund then the systems hangs on a enter your SWREG mail box login…. Digital River up to their old tricks?
Any CC processing company that does not even offer an unsubscribe link on their follow-up spam, is a company to avoid. So I emailed Jessy who posted above. However, it is bad business practice to advertise without an unsubscribe link. I am a Authroized Software Distributor and i have all manufacture certificate which i have receive from manufacture company.
After showing these certificates they declined my account and said we not accept this certificate. Now my customer has already paid through SWREG payment and now when i am asking to swreg to transfer my payment to paypal they said it takes 6 month to do this work because we need to check whether client was requesting for a refund or not. Without any cause or notice, they changed the password of my account that has the funds. So, i contacted them from the working account and asked why they have changed the password, they said that my account is a high risk one and they have to freeze the funds for 6 months for any charge backs.
After two or three emails from me trying to know the reason they consider my account a high risk one and trying to get them to release my funds, they closed the other account. By closing my both accounts, I was unable to contact them again since you have no option to contact them unless from your control panel. So, if you got a good fund amount in your account, be ready to fail to log in one day without prior notice or any hope to get your money back. The product is a scam. I purchased some software on 31st May at I tried all the normal things like email the software owner and swreg 5 times using a combination of online forms on their site and then both their email addresses and I used two different email addresses myself to make sure they got my emails.
After 2 days no joy, not 1 reply!. I explained my problem and she had my order details. I also called mastercard to make sure the money had been taken from my account it had. I am now into the third day with not even 1 response from the software provider or swreg. I am happy to be contacted if it helps anyone else from being conned like I feel I have. I did it anyway and also used the email addresses on the website.
I DO remember this same problem over a year ago when I had a similar episode with swreg. Now even a poor programmer would be made aware of these problems very quickly and put them right. Just waited 15 minutes to get through to digital river phone number which from UK is I entered extension which yesterday was a lady called ashley who spoke to me late last night. She sounded the same but confused and clearly shocked at someone getting through the system and she put me back in the queue again!
They also told me that I must wait up to 48hrs from when the email was sent by them to swreg. Told them this was abyssmal service and that how can I deal with swreg customer service when they have none! I have an online and email record of digital rivers email to swreg saying I had paid but the order is unfulfilled. I have a very bad feeling about this and am making these notes online to help other people but also I am going to refer mastercard to this site and my posts so they can try and get my money back.
It beggars belief that a company swreg are allowed to offer payment processing and NOT have a phone to contact a live representative. I notice all the adverts by the software pirates who say they have cracked the software and are selling it much cheaper probably with real customer serice too!
Oh it gets even worse! I just called santander who are the new owners of the paypal card that I have they took over the cards from ge capital bank. Unbelievable as I thought all purchases by credit cards had to be insured? He said the only way I can get a refund is if the company I purchased from give the refund and to contact them! He was unhelpful and unsympathetic to say the least. I am also going to contact mastercard directly as they must have a duty of care for people like me….