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Reward not payable if friend cancels purchase in CSG period. Data Rollover: Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period. Data add-ons excluded. Standard UK messaging video, picture, audio does not deplete data allowance. We welcome new messaging partners to this service. Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again.
Roam Like Home: Fair use policy applies. See virginmedia. Unlimited plan is for Virgin TV, fibre or home phone customers only, includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer. Jersey, Guernsey and Isle of Man mobiles excluded.
Acceptable use policy applies. Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.
If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan. To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:.
Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order.
If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated — see section 5. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device.
Proof of sending is not is not proof of receiving. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.
Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do reject the Revised Value, we shall return the Device back to you free of charge.
You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely.
This balance can be paid by contacting Virgin Media and making a debit or credit card contribution. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.
If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.
We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.
Subject to 7. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.
This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England. SIM Only. Ends 18th February! Days Hours Mins Secs.
Check it out. Fancy 3x the data? Take a look at our scorching SIM Only offers. SIMs fit all phones. Free delivery. Free WiFi at over 3.
Looking for something else? Already with us and want to switch plans? My Account. Great reasons for choosing Virgin Mobile.
Got a question about our services? What if I go over my data allowance? Connect to WiFi with our free app If you travel around a bit, be sure to download our free WiFi buddy app, which gives you unlimited WiFi in over 20 million hotspots in the UK and abroad. Switching your mobile to Virgin Media. Are there any hidden extra charges?
The legal stuff Classic Contracts: Welcome to Virgin Media Protect, brought to you by Asurion. Virgin Media Protect consists of: Mobile phone insurance covering loss, theft and damage please see the Insurance Terms and Conditions below for further details. Insurance Terms and Conditions. Nobody likes reading the small print, but to avoid any surprises, please: Insurance Terms and Conditions - for customers joining from 14 May onwards.
Your cover. Virgin Media Protect gives worldwide cover to protect your device against: You can buy Virgin Media Protect provided: The cost of cover. What's not covered. Any device other than one purchased from Virgin Media and shown on your welcome letter unless replaced by us or replaced under manufacturer warranty. Any claim if you haven't paid your insurance premium. If you haven't paid a premium but your policy hasn't yet been cancelled, we'll process your claim if you pay the outstanding amount.
The excess fee you have to pay to complete a successful claim The cost of any calls, texts, data usage or downloads on a lost or stolen device. A third or subsequent claim in any month period. Accessory-only claims. Accessories other than the battery, mains charger and any hands-free kit that came with the device. Cosmetic damage — where the device works as normal, except where you are claiming for a cracked screen.
Damage caused by making alterations to the device or acting against manufacturer guidelines. The cost of any repair to your device unless we instruct it. Any fault that happens within the manufacturer's warranty period where the manufacturer covers you against certain operating failures. Any malicious or deliberate damage caused by you or somebody you have authorised to use the device. Any losses or consequences you face as a result of being without your device. Loss or corruption of any kind of app, software or digital content other than standard manufacturer software.
Confiscation of your device by a finance company or government agency such as the police. Any claim that we find to be fraudulent. If we settle a claim that's later found to be fraudulent we may take action to recover our costs. Your SIM card. Making a claim. We recommend you report any stolen device to the police, as we have the right to require a crime reference number to complete your claim. We accept MasterCard and Visa debit or credit cards. If you report a claim to us more than 90 days after discovering the loss, theft, fault, breakdown or damage to your device, we will still consider your claim, but it may impact our ability to assess your claim and could, in some cases, result in it being declined.
We will ask you to provide relevant information to support your claim. When you make a claim, we'll block any lost or stolen device automatically before sending a replacement. We won't be able to complete your claim until you agree to our blocking that device. Once your claim is completed, we and only we can unblock that device. This means you set the amount you or your family spend every month. See Billing Capping for more details.
Want more? A bit less? View FAQs. Product code: This data will roll over for only one month and will expire at the end of the month. Also you get free messaging on WhatsApp and Facebook Messenger — without touching your data allowance! When purchasing the 30 day monthly contract you will be sent a multi SIM card, this is a handy three-in-one card that will fit any smartphone.
Choose the correct size that fits your phone when your SIM arrives and insert it into your device. Registered Office: Consumer Business. Why buy from us? Buying advice Why buy from us? Upgrades Can I upgrade? Upgrade Price Promise. Contact us Email or call us Contact a store Register for our latest offers New. You can find these stores located on your local high street. Keep in mind that there will be charge to get your handset unlocked. Yes you can. If you have a pay-as-you-go account you can use your phone in more than countries.
Pay monthly customers can use their phones in over international destinations. Virgin Mobile allows you to upgrade as well as downgrade mid-contract. Yes, but only if you are an existing Virgin broadband and TV customer. If you ar not a Virgin broadband customer, the largest data allowance available is GB. This means Virgin Mobile piggybacks on another mobile network to carry its calls, minutes and data. Virgin offers 4G as standard on all of their flexible plans. There is no fair usage policy on Virgin Mobile unless you use an excessive amount of data, in which case your speed may be slowed in order to maintain a consistent speed for all users.
Virgin Media offers the fastest, most reliable widely-available broadband service in the UK with top speeds more than four times that of its fastest competitors. It also has the advantage of delivering both its broadband and TV services through a single discrete cable — no need for a satellite dish on the side of your home.