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Feeding Bottle is designed with a unique, easy-latch-on nipple shape to mimic the natural movement of breastfeeding. This product is BPA free. Customers can browse all the classes available at their local store here. With its strong portfolio of e-commerce sites including Toysrus. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Media Contact: Samantha Xenis Samantha. Xenis toysrus. They didn't have it, so we called the number and they said we could exchange at any store.
So I went to the in Catonsville. Sheila wasn't even willing to listen to me. I said my husband called the phone number and she rudely demanded to know who we talked to. Oh, and then she went behind a tinted glass window and started talking about me as if I couldn't hear her. I stormed out and she had to make the situation worse by snidely wishing me a good day. I can not believe that not only was she in a customer service field but she oversaw other employees. The judgment of the store manager really should be questioned. After the first time, I bought a breathable bumper in hopes that it would block some of the area so that she wouldn't be able to get her foot in there but it didn't help.
Also, she wears a sleep sack to bed so I would have thought that would prevent her from getting her foot between the spindles, but it doesn't. My husband is a physician and finds this to be serious risk to the children using the crib. Had she got her foot stuck in the middle of the night, when I'm not watching the monitor, it would have only been a matter of time before she lost circulation in her extremity which could potentially lead to losing that extremity amputation.
It took great force to get her foot out. Her foot is swollen, bruised, and scratched up. For more information about reviews on ConsumerAffairs. I am writing to complain about the service I received when calling the toll-free number today regarding my gift card balance. I called because my balance went to zero while I remember clearly that it shouldn't be. I called this number 4 times. The first time, a gentleman answered my phone and he said their system was having some problem and asked me to call back.
The second time, I was told that it will take 5 to 10 days to process my case and they will contact me within 10 days. I called back right away after I hung up because I realized that I forgot to leave my cell phone number while I have to work during the workdays. This time I was told that my case was expedited and I shall come back the next Monday morning, which is today August 9th. So I called the same number this morning around A lady answered my phone. I don't remember her name, but here is what happened and made me feel very bad. It seemed routine at the beginning. She asked me the reference number of the gift card number and then said the balance was redeemed in a city in California start with Hiland or something like that.
I live in San Jose. Then she would repeat back a different one. Originally, I thought maybe she just wanted to be sure that she had it right. I was patient and repeated to her slowly all the way, but I have a strong feeling that she was on purpose. The signal quality was good and my English is fairly good.
She said she saw that I called many times during the weekend. The truth is I called twice on the weekend as mentioned above. I didn't do anything wrong to trigger this accident. Actually, I have been very busy with my work recently and I would prefer not calling them at all. In the end, she told me that it will take one month to investigate the case after I was being told last time that it generally take up to 10 days and my case was expedited on top of that.
I can't believe a big world-wide company would treat their customers like this. I purchased a replacement plan for a car seat. When I had problems, I called their number and asked them to repair it. They said they don't repair but replace it with a new one. When I did several weeks I called to check the status, they said send a copy of the old receipt and when I did I receive a letter saying the new receipt was too hard to see when it was perfectly clear.
I called them and they told me send us a copy of both receipts with a note with claim number, your name and address and etc. When I did, I called again and they didn't know anything about it.
I think this protection program is a scam or fraud. I just wanted to voice my disgust with the policy which I had to deal with recently from Babies R Us. I purchased a baby stroller for approx. No big deal as I know people make mistakes. After their mistake! I fought this and she said that they don't give money back for returns on warranties and that I was lucky to get a return at all because they usually do not refund that! This is a great scam, so be aware of it! I received a Baby Bassinet as a gift and needed to return it.
Don't forget that the website lets you shop by the type of product you want too. I have worked with Gap and they have rerouted packages along with other companies, so it was amazing that Babies R Us could not do so. We were moving and things were hectic. Our moderators read all reviews to verify quality and helpfulness. I went to the Times Square store yesterday and left very upset and disappointed!
I drove to the regular Babies R Us store, which is a long distance from my house, and was told that they can't accept it either since they don't carry this item in the store and I need to go to the Babies R Us store that carries this item. I completely don't understand this policy. First of all, how am I supposed to know which store carries which items? Second, let's say my friend Los Angeles sends me present to San Francisco. If none of the local stores carry this item, what am I supposed to do with it?
This policy is completely insane. I am a grandmother. When I opened their email, I was and still am offended by the product they are selling. Ultimate Fighting Championship! I buy things from their store. I accompanied my daughter-in-law to lessons on breastfeeding at their store. I have shamed myself only because I was not aware of everything you sell. It doesn't excuse me, nor does it excuse them. I am so very disappointed in them for promoting and selling such obviously disgusting products. With me, it doesn't stop here. Shame on them for even carrying the name!
I was very much offended by this "Fighting Game", but no physical or economic damage because I wouldn't want it if it was free. It's insulting, especially when the last thing I want is for my grandkids to be introduced to a fighting toy. The lights on my car went bad, I took it to him and ordered a part he said it needed.
The same lights went out 3 times after he fixed it and he said that it was because of pot holes. After which, he changed his mind and said the part that he fixed is bad again. In addition, the bulb in my headlights was switched. Well, this is my second time getting burned by BRU. It's technically my fault, but it just rubs me the wrong way. I didn't look at the card closely while in the store because I assumed it was a "gift card" and would hold its value for at least six months.
It's a "promotional" card that apparently expires after only two months. In their defense, the expiration date is printed on the front of the card, but since the employees don't mention that when they issue it to you, you have to really pay attention. So, of course, I pull it out today planning on using it and it is worthless. I tried calling customer service but there is nothing they can do to issue another one I figured it was worth a try, but this company apparently never goes even the extra inch.
I guess I'm just frustrated because this is the second time this company has hosed me with one of their "promotions. However, you can only get the discount if you receive "immediate" approval from the credit card company. Even with a high s credit score, my application did not receive immediate approval so there was no discount! Luckily, I did not get stuck with the card because they wanted proof of income and a copy of my SS card, which I never sent in--which was the only method to halt the application process.
And here it has been three months since I ordered my crib set and not all of the pieces have come in yet. I'm planning to register at BRU this weekend and now I'm wondering if that will get hosed up, too. If anything else goes south, I will let you guys know. I purchased month Buyer Protection Plan for the stroller. For no apparent reason, the stroller does not steer straight we only used it a dozen times.
I spoke to the BPP agent and I could not tell him the exact reason why this was happening. He suggested it is a wheel problem.
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I said maybe, he puts me on hold, comes back on and says it is not covered, only mechanical breakdown or normal wear and tear is covered. They will not process my claim because I cannot tell them exactly why the stroller is steering to the left. Wouldn't that be a mechanical issue? I was told by Customer Service that I was 2 days past their day return policy. They then told me there was nothing that they could do. I called the customer service number and they filed a complaint and had it forwarded to corporate.
I strongly implied that I only wanted to exchange them for a different size, I did not want money back or store credit. When corporate called me, they said after talking with the manager Annette at the Simi Valley Babies R Us that I could exchange the diapers as a courtesy. When I went into the store to exchange them, Amanda and Shanda told me that I could not exchange them. I could only return them for store credit. Expecting my second baby, I knew how many diapers babies go through and how expensive they are.
When my son was born, he was over 9 pounds. Newborn diapers only go up to 10 pounds. Since I was not able to exchange the diapers for bigger sizes, I now have many packs of diapers that I will not be able to use. I spent money on diapers that my son will never be able to fit into that will never be used, money that right now my family does not have.
I just feel BRU does not stand by their own product. We received as a gift two boxes of BRU diapers. They are terrible.
We asked if we could just exchange the unopened box for another brand and pay the difference but since we don't have a receipt, we were told no. Now, I would totally understand if it was Huggies or Pampers that could have been purchased at another store but these are BRU brand diapers and honestly they stink. BRU is not customer friendly and does not back their own product. Thank you for your time. I will not shop at BRU. I will shop at Target and Walmart for any baby needs.
The last time I needed help, the service person proceeded to bounce a ball the whole time he was dealing with me. This past time January 29, 3: I was buying a gift from a baby registry, and forgot my gift registry card. She seemed a bit put out by this, but I gave her the name of the person I was buying for. Rather than putting it into the computer behind her, she wrote it down on paper. She asked me the usual questions about getting a charge card, etc. As of today, the item I bought is still listed on the registry. There is a competition now in my area called buybuy BABY where the help is friendly and smiling and go out of their way to be of assistance plus they will honor your coupons.
I will be shopping with them from now on. Purchased two furniture items from Babies R US. Both items had several issues. First the Dresser Changer Combo we ordered was broken when we got it home after waiting two weeks for it to be delivered to the store.
So we had to order another, after about a week and a half we got the call that it was in. Went in and demanded that they let us inspect it before bringing it home. Good thing too becasue it was the wrong color. We ordered it in black and they almost gave us an oak one. So we needed to order it for a third time and the sales rep informed us the item had gone on clearance and is no longer available. So our only option now was to take the floor model or find something else.
This was part of our set so we took the slightly damaged floor model. We asked for a discount and we had to wait quite a while for an approval which it seemed no one wanted to even give us. Also we live about minutes away so driving out in a truck to pick up furniture is a hassle and costs money. Next we ordered a glider rocker, got the call that it was in. Went to pick it up and we now knowing better opened it to check it first.
Yup again it was the wrong color. We noticed that on the box it said dark cherry and the girl told me that the color on the box did not always match but it was the correct one. So had we not known better we would have probably taken it and not checked. So again we have to reorder the item and go back again in another two weeks. They refused to compensate us at all for this error. I am registered for my baby shower here but am really thinking about registering elsewhere. The customer service is horrible, they do not seem to care at all.
The manager would not even come talk to us in person. I really would not buy anything from here, it has to be one of the worst experiences. When you are expecting you want things to go smoothly but everything here has been a royal pain. On my boyfriend and I ordered a crib and bedding set online from BabiesRus. We decided to go that route because at that time these two items were cheaper than in the store itself.
My boyfriend accidently left an old shipping address on the order and realized it as soon as he hit the submit button. Right away he contacted BabiesRus by phone and was put on hold for a very long time while the service agent went to ask her supervisor for guidance.
On we received a tracking number from UPS in our e-mail. The very same day we also got an e-mail from BabiesRus customer service telling us that once an order has been made they can not change anything about it. That makes no sense to me, but it gets better.
The next day we get another e-mail from them letting us know that the order was cancelled. But only the crib and the rest, the bedding set is on the way to the wrong address. We called the company and asked them to clarify. Apparently it took them one week to figure out that the crib is out of stock. As for the bedding set it will just have to end up at the wrong address. We told them that we no longer need that bedding set without the crib and they said that we could not cancel the order now. We will have to obtain a shipping label and ask the person living at the old address to please affix that and return the item to BabiesRus so we can finally get a refund.
We are very unhappy with the way this situation was handled and will write a complaint to the company. My parents agreed to buy us a crib for our new baby. The Website was featuring "Cyber Mondays" sales. I am 5 months pregnant and got very excited to go and buy my first baby items from babies 'r' us on I found a bassinet and blanket that i really wanted to buy. Neither item had a price tag, so i asked an associate for help. The first associate said that they didnt know the price but will ask someone else. By the time that the question of the prices had been asked to the THIRD associate, it was simply too hard for them to figure out the price so they had pointed across the store and said for me to walk around and see if i could find the same item with a price.
I became so irritated that i had just put both of the items back. Secondly i had found the perfect crib and changing table set that i wanted to put on layaway, my questions about the layaway service were not answered to the fullest and the associates excuse was that the layaway system was new. Finally i had gone to the check out to put a down payment on my layaway, first off the cashier lady was chewing on gum which i think is totally rude, and she couldnt figure out how to ring up my layaway on her register.
She called 3 other associates over to try and help, but not one of them could figure it out. After about 20minutes i was considering to just cancel my layaway and take my services else where. After 10 more minutes they had finally figured out how to ring it up. The cashier who was chewing on gum did not say thank you, have a nice day, sorry for the wait, nothing!
I had a friend order something from my registry. I had never received it so I decided to give Baby's R Us a phone call to figure out what was going on. They told me that the items were delivered.
Supposedly they had UPS leave the package at my front door in a busy apartment complex in the middle of the day. Well, we never received it so I'm assuming someone took it off the door. I live in Southern California. They left it in the middle of the day even! I just don't understand why they didn't leave a receipt for me to go to UPS. They could have even left it with the front desk at my complex. Now Baby's R Us won't take the blame. I'm never shopping with them again!!! I returned an item with a receipt and was told I was flagged for making too many returns.
My daughter had a baby 4 months ago. Sure, I buy and return; but I buy more than return.
I bought a car set and other things last night and was assured by customer service that if there was an issue, I could bring it back. There are no signs about too many returns. I called headquarters, and they were no help. I will not shop there, and I'm very upset since I did make a large purchase last night.
How can a store stop you from returning items? I am 8 months pregnant and had to go out of town for a couple days. When I got home, there was a notice on the door that stated we missed our package items from our registry.