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The Duke of Oil / Auto Fix

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Miley Motor Sports Car dealership. Pages liked by this Page. Saint Mary's College of California. This company seems to have a great reputation their work and likewise for their service skills and I It's icy here in Illinois around Mt Prospect etc. I went there for service yesterday and the manager offered me his arm so I wouldn't fall down when coming into the office.

Not to mention the service man who drove my car inside when it was my turn. Great service, love this company. I have been going to Duke of Oil for years. I am very greatful to them. Had passed the place many times and needed an oil change and there was no line so I rolled up and mins I rolled out!!! My kind of service!!!

All three service men were great and really polite and professional to the max!! As a new customer I would definitely recommend oil change from valvoline. The Staff members are very polite and helpful. They did very good and quick job. They also recommended what needs to be done in my car.

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Very satisfied with valvoline service. I also love that drive through service. If I marked highly satisfied. You wouldn't have any room for improvement. No one is perfect, but y'all do a good job. Every one worked together and know what they were doing and took good care of my car.

The wait was a little longer than normal but the actual service was actually quick. I was treated kindly and the staff was very knowledgeable. Quick, easy, great customer service, and the price was great. Loved the ability to stay in the car. Was simple and efficient and best part was I learned about car maintenance! The attendant, Chauncee, was very knowledgeable and pointed out some things to me. She had a trainer and displayed a lot of pati She had a trainer and displayed a lot of patience toward him. I will definitely return to the Duke Street location. Great customer service, friendliness, and knowledge.

Will always come back here for all of my needs. My last two experiences hav My last two experiences have been fantastic. The manager gave me a good attitude and deserves to be rated top star for a fabulous experience. Everyone there was polite and willing to explain things to me. My air filter was shown for the amount of debris, as well as no a My air filter was shown for the amount of debris, as well as no attempt to upsell me to synthetic after I stated I prefer conventional. Once I left the valvoline I was on the interstate and my engine started making an awful noise at certain speeds.

I had a 2 hour I had a 2 hour trip of being concerned about what this place did to my car. The worry was not good. I ended up figuring out that one of the clips for the cover of the engine filter was not put back in place. I find this unacceptable. Also, when I was looking under the hood and the windshield wiper fluid was not full even though these services were claimed to have been checked. I had to buy some on my own which is an inconvenience. The workers were friendly and explained everything to me properly.

All staff was friendly. Everyone introduced themselves upon arrival. As soon as I pulled into the line, I was I th As soon as I pulled into the line, I was I the door. Excellent customer service by the young lady that worked with me. No real problems, not an aggressive up-sell, and courteous service staff. It was a great experience. The team seemed very experienced and knowledgeable. The staff was very honest, friendly, knowledgeable, and professional!

The technicians were very helping fuel and honest about what I needed to do. I completely trust this team, who could easily have I completely trust this team, who could easily have instructed me to do things that were not necessary. I truly believe they care about me and my car as individuals not just a revenue stream. And it is the entire staff - not just one or two. This team is a model from r what these services should be. I didn't have to wait at all, I pulled right in and was there for minutes.

The staff were super friendly and actually reme The staff were super friendly and actually remembered me from last time, apparent by stating the conversation we had the previous time about my car. Very pleasant and easy experience. This was my first time. I am sure everything is okay with the service I received and will return again. The service was quick and the cost of the oil was affordable. Pricing for service was outrageous. Especially for the service, felt like I was in a luxury spa for my car when all I wanted was Especially for the service, felt like I was in a luxury spa for my car when all I wanted was an oil change.

Also pressured to buy the most expensive oil only because that was manufacture recommended and not given another option. Will not return unless absolutely necessary. The staff was great and answered all my questions. The tech who worked with me was super friendly and annunciated everything very clearly. Staff was very nice and professional. The staff was very friendly and worked very efficient as a team. The employees were very efficient and polite. Just how they explained the different services that they offered. Got the service I want and technician are all customer friendly.

No need to get out of my car for the oil change and other serv No need to get out of my car for the oil change and other services. Will come back and refer to my family and friends. I was able to stop in and get my oil changed and tires rotated, and the tech suggested my rear differential which I did too. He offered the air conditioned waiting room, but I just stayed in the car.

It was so fast and easy!!!! Valvoline always can service my car immediately at a fair price. When I have tried to visit competitors they try to upsell me by When I have tried to visit competitors they try to upsell me by saying my car requires a higher grade of oil that it doesn't and there is usually at least a 45 min wait.

Great, friendly and fast service. It was fairly quick and they were very nice. They told me what was being done and everything. Friendliness and expertise of staff. Because the service are really good and fast, And they are frienly. I've visited this Valvoline for multiple years with multiple cars. The staff is always friendly and knowledgeable. Real good service from the employees, real good job.

My mechanic was great and personable. My only concern was that this was about twice what I normally pay. But I am using syntheti But I am using synthetic oil with this new vehicle. I never use jiffy lube or any of the others because have had bad experiences. The reviews for valvoline were good. Plus, I used to use your oil all the time when I was younger on my godfathers recommendation.

So I have a favorable impression of your brand. I honestly have not experienced such excellent customer service in recent memory from anywhere. The employees provided truly The employees provided truly exceptional customer service. I will always come back here now and recommended to my friends in the area. Rep very friendly with service provided quickly. Nice experience and easy. I got right in this time and found services quick and friendly. This is my 4th oil change visit. Quickest and cheapest yet.

The staff were very knowledgeable and friendly and explained everything they were doing as they were doing it, so I felt like I Tech was very cordial knowledgeable and pricing almost right away. The service representative who serviced our car named Henry was professional, courteous, friendly, knowledgeable and made us fee The service representative who serviced our car named Henry was professional, courteous, friendly, knowledgeable and made us feel comfortable with the service.

The whole team completed the service in a short time. It seemed the service was well coordinated among the team to provide customer a fast service. The staff was very helpful and professional. Seems overpriced and technicians go by mileage rather than checking to see if fluids are dirty. The prices are so expensive there. Henry performed stellar customer service was very friendly and informative.

Employees were courteous, friendly and explained services very well without pressure. Manager ordered a battery for my truck, called when it was available and the crew installed it when I stopped by a few days late Manager ordered a battery for my truck, called when it was available and the crew installed it when I stopped by a few days later.

The person who helped me was very pleasant but still professional, and he showed me how to access the ac filter behind my glove While I was able to enter the bay fairly quickly, I sat there about 10 minutes before anyone even came over. Then, I ended up g Then, I ended up going through a lot of stuff twice because the two people didn't communicate.

It was a good experience but you guys charge for oil filters when Walmart was changing it for free when I was getting oil change It was a good experience but you guys charge for oil filters when Walmart was changing it for free when I was getting oil changes from there. No issues came up and I like the additional service like checking air pressure. Not A Car Guy. Everyone was so nice and friendly. Everyone is consistently fantastic at this location, and I've never once had a problem with either of my vehicles.

Rep was very professional and the work was performed quickly and efficiently. The Valvoline team that I was serviced with where awesome! They made me very comfortable and these guys knew their business they They made me very comfortable and these guys knew their business they made sure they told me all of you guys are specials and or deals and I was very satisfied by these things. Courtesy convenience and knowledge. Tony took good care of me. As a first time customer, I was treated kindly. Everything was explained beforehand.

My questions were answered without an attit My questions were answered without an attitude. So much better than Pepboys who over charged for services that they didn't provide because they were, "crowded. Wish you offered more services. They really need to make sure the hood of the car is closed. I saw him push the hood down but it was not fully closed AND secure I saw him push the hood down but it was not fully closed AND secure.

This is second time this happened. I'm not really sure why closing the hood properly proposes such an issue. Time management was excellent as well as courtesy of employees.

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The attendants who helped me were courteous, prompt and patient. They were great at explaining what they were doing. And there was no sales pressure to do more than what I wanted and what was necessary.

Customer Service was great, technicians were not pushy and were very knowledgeable. Customer service was very good. Very helpful team work there. The service was quick. You can see even the whole process while se You can see even the whole process while seating in the car. I would say my first experience was amazing and satisfying. I would recommend oil change from valvoline.

The service was a bit truncated and took a bit longer than usual. At the end, all was finished however it took a long Time for t At the end, all was finished however it took a long Time for the gentlemen to tighten things and get me out. Exceptional service and knowledgeable staff. No pressure for additional services. The gentleman who changed my oil was very professional and informative. I usually change my oil but I will be coming back to Val I usually change my oil but I will be coming back to Valvoline every other change. I like the fact that you don't have to leave your car while the oil change is happening.

The communication between the technici The communication between the technicians resembled an Indy pit crew which was enjoyable to watch. When I got home my husband noticed that it was oil all around the front part of the car, so he had to clean it up. I went close to closing time and three other cars were there getting service so the wait was ok. Customer service was pleasant A Customer service was pleasant AND the place looked clean and none of that oil residue that you see on the ground.

The service was quick and the price was reasonable. Once a person says they only want the oil changed; quit trying to push other services. Everyone was nice and pleasant and the man who did my oil change showed me the oil level after he filled it up.

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No one has ever No one has ever done that before. It was great just not super to go so far to state highly satisfied. In all honestly, I was somewhere between satisfied and highly satisfied. Also I have come to expect exceptional service from thi Also I have come to expect exceptional service from this Valvoline station. Very fast, efficient service. Staff seems like they enjoy working there and what they do. Staff is very courteous. The facility is well cared for. The pricing is competitive. What more could you want. That being said, i think a full service car wash attached to this place would be awesome, because the staff is so thorough.

I've used this location several years now and even though it's changed ownership and management I still get consistent high-qual I've used this location several years now and even though it's changed ownership and management I still get consistent high-quality service. The only downside is that it's far away from my home.

The entire process was seamless. Car feels great after the change. I appreciate you all service. I just wanted an oil change, not an inspection or anything else. Just an oil change was not an option. So overall VERY pricey. Loved that I could remain in my car. From the moment I pulled into the garage, the personal, genuine, and natural friendliness of each person was remarkable! Truly exceptional - especially coming from someone who is in customer service. The entire process was transparent, no hidden fees, and the fact that you can see exactly what they are typing and what is being reported creates a level of trust that is too rare when it comes to car care.

The ONLY reason I'm not coming back to this location is that I live in TN and was driving to DC for a work event, but am grateful to have found this location and the team you have there. Very fast very informative super service thanks. Prompt service, written report. Everyone was very friendly to me and to each other. There were a couple trainees on the floor and their supervisor treated them There were a couple trainees on the floor and their supervisor treated them with respect and encouragement.

I needed something quick, but with past experiences plus nightmare stories from others, I knew I wa The technician was very very friendly. It was discovered that two of my brake lights were out, and while paying any service shop to do this simple task is an extravagance, I got it done there for safety and times sake.

Even with the prices posted the technician was sure to tell me and show me on the POS monitor the cost before it was done. I said yes, planning to change them myself later. I really appreciate the transparency of pricing, the friendliness, and the convenience. It was an average experience. Nothing negative about it- seems slightly overpriced but it was quick and convenient.

Only dissatisfaction was in price. Very high compared to others in the area. All the mechanics were friendly and fast.

The guys were super friendly, one of the guys was a little overly flirty but I brushed it off. Got in and out with my oil chang Got in and out with my oil change in just about 30 minutes. Close to my house. Quick and well done. Great service and wonderful crew. I love the staff that works in there! Very satisfied and I will keep on coming to this location as long as I need it! Keep up the great job. The customer service at this location was incredible. I have never felt so welcomed and cared for when getting work on my car! I will definitely be returning. I had to wait outside the bay area for about 10 minutes.

Cause they act like they didnt know what they was doing. I was satisfied with almost everything except that I got a bad vibe from the person providing me service when I rejected to get Car was serviced quickly but didnt seemed to rushed. The young man who appeared to be the manager did an excellent job and everyone their was professional and friendly. I was going to Jiffy Lube before this and will never go back after this visit.

This team was excellent. You guys exceeded my expectations, but the price is high when you compare with car dealers discount coupons. They were very helpful! Because the tech was also training someone while working on my car. I appreciate his patience and the care he took in making sur I appreciate his patience and the care he took in making sure everyone understood what he was doing. I was not feeling the human to human comfor I was not feeling the human to human comfortability.

I like the communication between the techs. They worked well together for the sake of all the customers simultaneously. I already commented inur website the day I was get service u can get my feed back from there! I am happy customer because ur wo Quick and friendly service. Because I didn't feel pressured to upgrade but was informed on the value with mileage my car has.

I opted for the second option I opted for the second option and noticed a difference with the quality vs Jiffy Lube. DC customer travels to Virginia for oil change. The staff was very efficient. Efficient and quick transparency. Tony was very friendly and knowledgeable about the differences between oil grades and blends, also as a courtesy the staff aired Tony was very friendly and knowledgeable about the differences between oil grades and blends, also as a courtesy the staff aired my tires and checked my wipers blades, I went there for an oil change full Syntetic oil, however it's good to know that full Syntetic oil is not required by the vehicle's manufacturer and as a surplus have my tires aired.

Love the service that was rendered. The technician were very knowledgeable and courteous. I always go to That specific location to get my oil changes done. And I get wonder service from the Employees every time. I thought the cost was overpriced. The entire staff was extremely friendly and worked together incredibly well. Did not have to get out of my car and wait in a waiting room.

Able to askquestions in person seeing what was going on. Rather than check to see if fluids are dirty, they recommend the service based solely on milage. Hire thinking humans instead o Hire thinking humans instead of trained monkeys. I arrived way before opening time that's why I waited. My experience was a good one this is my second time getting my oil change My experience was a good one this is my second time getting my oil changed. I was referred by a friend. I will continue to come back as long as I continue to get good ,excellent friendly service. I am pleased with personnel they answer all my questions.

Great in-out time, complete check. The employees were extremely friendly and described everything that was going on. They indicated price and why it was important They indicated price and why it was important to the cars function. Everyone was kind and knowledgeable. Extremely professional and time considerate. This was the most expensive Oil change in town. The only reason I stayed and did not leave and get it done elsewhere was because Pricing could be better, especially with so many competitors. The Synthetic oil price is way too high.

Prompt and friendly service. I had coupons for two services but only one of them was applied. I presented all the printed coupons at the front but the second Everyone on the staff was friendly, helpful, and worked really well as a team. Kind and courteous staffVery clean and professional also they thoroughly explained additional services I will need soon.

Representative, Jose, was good, upbeat, positive and informative. The whole group worked well together to perform as service. I was a former manager in customer service and I would love to have crew this efficient. Danilo, the technician in charge was extremely helpful and knowledgeable. The service techs welcomed me in and quickly explained the Valvoline process and had me proceed to the bay where they asked abou The service techs welcomed me in and quickly explained the Valvoline process and had me proceed to the bay where they asked about the reason for my visit and gave the options and pricing available.

They immediately began checking fluids and changing my oil. The techs were very friendly and explained the process as they went. I stayed in my car and was out of there within minutes. The wait was way too long and they assumed that I wanted the high mileage oil. It took 1 hour to complete my oil change. Even after I pulled into the service center after waiting outside it was another 30 mi Even after I pulled into the service center after waiting outside it was another 30 minutes before anyone started on my car.

The required service reminder is still flashing on the touch screen everytime we start the car. The service notifications should The service notifications should have been reset. Friendly manager, very efficient staff and good communication. The wait once my oil change started. Great Customer service and very knowledgeable staff!

Always quick in and out and I like the convenience that you can change the oil while I am in the car. And they also showed me th And they also showed me the air filter that needs to be replaced. Versus just telling me that it needs to be replaced without showing me how bad it was. The wait before and between services.

The employees are friendly and helpful and don't push anything on the customers. I always use Valvoline! The service was conducted professionally, promptly, and efficiently.

Additionally, I did not feel pressure to receive additional Additionally, I did not feel pressure to receive additional services. Staff were super polite and explained everything as they went. Always ready to answer questions. Always ready to help. The employees are the best. Very friendly and it is such a quick and pleasant experience. I have sent several friends to this lo I have sent several friends to this location and they agree thats is is such a great experience. It's always a quick and easy process at Valvoline. I go in, there's no wait, people ask me the basic questions, and I'm out with I go in, there's no wait, people ask me the basic questions, and I'm out within 10 minutes.

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