Contents:
What a degrading and disrespectful experience to have with spectrum. Comcast at least understood that working with customers would benefit them financially in the long run. Spectrum has actually maanged to do something rather unbelievable and prior to actuallly witnessing it, I would have never in a million years believed.
They are by far worse than TWC, who up until this sketchy, lying and impossible to speak to a supervisor gang of bullies; was the most incompetent and horrible company I have ever had the unpleasant experiencde of dealing with. Must love monopolies! Spectrum internet only is a really bad deal at th price they charge after 2 years. Either pay their high rate or do without the internet. I never get the advertised speed on a consistent basis either. Waiting 10 mins for my box to reset since every couple of days it tells me something is wrong with my dvr.
Best internet in town…when it actually works right which is VERY rare. It is the old bait and switch swindle. They try to get you to sign up and connect you with a group in Pakistan, then double the price. Spectrum was an absolute nightmare. Finally a tech comes out to get my internet working. I found out it was literally only 4mbps.
I was dealing with them via Twitter, phone and techs coming out. One tech told me I had to go replace all of my electronics because mine sucked. First off my electronics are new and work fine and I have a high end computer for work. Today I dropped off the equipment and closed my account with Spectrum before my new billing cycle starts tomorrow. Did Spectrum just jack up your rates?
Did you cancel portions of your service to save money? Well great news! They will charge you the new jacked up rate on the following bill anyway and then tell you there is no way to refund your money! How in the world do you expect return business if this is the way you treat your customers? These people are con artists. Do NOT trust them!
I have been continuously subscribed to Time Warner internet for 26 years, since they first came to Columbus. The man on the pole told me I was not subscribed as his GPS shows my home was not the number on the house, mailbox or signpost. Do these idiots really think anyone would put phony numbers on their home to get free internet? Is this how Spectrum uses our monthly payment, to send people of questionable intelligence to disconnect loyal customers?
How does an internet company have bogus GPS data? Time to shop for better service! Spectrum is the worst!!! What kind of sense does that make! I moved and they cancelled my online account so that I had no access to it any longer. Do you really think I can get to that in one week after moving?! I did not authorize them to go into my account and take whatever they wanted! Even though I called them and told them I would be sending the money, the date they would get the money, they still shut off my internet. I went into my bank account and it showed that the check was cashed.
They have the worst customer service, bill processing department and products ever! This is all a bunch of hooey! Your rates will triple after 2 years and nobody will offer you a damn thing! Somebody needs to sue them for anti trust laws. They are trying to charge me more money after I got rid of them in so after 7 yrs they want more money but i paid them off but they are saying if i dont have prove they get to collect again beware of charter dont use them.
I am so disappointed with the s service. I do not recommend Charter! I have not had any problems with data cap phone calls or issues with Charter internet only service in Roswell, GA. There really is no better choice here. Billing is reliable, service has been generally good. Come on Google, come to my area! I had a really bad moment with a charter representative today. I have less than a month with internet and cable. I called to disconnect the cable. The price for internet was Just because I try the cable and decided to cancel it I have to pay I had a bad moment with a charter representative today.
I have internet and cable for less than a month. I called to cancel the cable. The price for internet only was Just because I try the cable and decided to cancel I have to pay Good internet when it works. Seems to go down a lot even though they usually never admit they are having problems. I would choose some other provider if we had options. I think charter is really good.
Top that off with reliable high speed internet. I might be a lifer. DVR is just about worthless. No service during a rainstorm or getting snow on the dish. Thanks a lot spectrum I am from the west coast and we had Comcast. They say they improved from Time Warner, but they still really, really stink. Online services to watch TV rarely work. Cannot watch shows on demand the day after they air have to wait many days. Cannot watch shows older than about 6 episodes. Basically, you have to DVR everythign you might ever, possibly want to watch. They are really, the very worst.
I hate living in TX and having such horrible cable options. I have never received a decent respond to any of my complainst to Spectrum. I have also read some of the comments below some people do have bad experiences its understandable. My internet speeds are rated at Mbps. I have never had an issue when downloading games on my PC or Xbox. I am always reaching Mbps easily when downloading while other people in the house are streaming or surfing the internet. I love my internet speed and I would suggest people give their internet service a try. I have called them 3 times asking how I can lower my bill and they could not help me do that.
I let go of my premium channels first I only had two , then I cut the TV off altogether. She was silent. So they have us with no choices. I guess put up an antenna and get four channels….. TWC was replaced by Spectrum here in Ohio, and Spectrum refused to deal with me for basic internet only. This March my fee jumps from ca. To talk to a rep, I had to call tech support and ask to be transferred to billing, as they are so swamped with calls that initially I had to schedule a call back from billing 27 hours the next day after my call.
Online blogs explain this obvious monopoly is using legalese to not be sued for being a monopoly. Time to bury our state career politicians with letters to correct this thievery — we are captive audiences because of their apathy. Love this article. Lesser Mbps plans no longer offered. Spectrum rep said only mbps or higher plans are offered.
Internet service not bad. To further complicate things, Spectrum detects my old BH account and tells me to move it to Spectrum, then puts me to a screen asking for — you guessed it — my Spectrum Account number. Nicholas Bath. Each time you call, you will be told different things that conflict with previous calls. The only way to leave a review is to first make a booking. Not to mention my WiFi kept going out and I kept having to reset my box.
A mbps plan makes no sense if you are sole user at home. I was just fine with Netflix and other video streaming service at 25mbps. Previously I both concurrently for a while. I will be moving back to CenturyLink and cutting the cable cord. Yuma, AZ. Good luck to all. They suck shit!!!! The recording process is cumbersome and not nearly as smooth as DirecTV, but you can live with that.
What you cannot live with is the dropping out of your scheduled recordings, especially on series. This has been going on for a long long time and Spectrum just does not have the intelligent manpower to fix it. Yeah, this whole thing about guaranteed speeds is false. At least it has been for me.
I started with what, at that time, was their lowest speed of 20 MB, and usually only got around ten. So I upgraded to 50 MB, and only got around twenty at the best of times. Never have I gotten what I paid for. But unfortunately, Charter is the fastest service my area. And when I called about these two issues, they were handled and rectified immediately.
I told them thats what I want and to switch over my plan to this adjusted rate. I pay Also, I get highspeeds only part of the time. Usually, and I mean daily, around 4 or 5, it drops to 3. Sometimes I can unplug my modem and after I wait a few seconds, plug it back in and get higher speeds, like 50 to But that does not always work.
If they had any competition, their service would probably be better. But I would try the other company for sure. Spectrum has got to be the worst internet provider around. I call them, the rep says yes, sign up, get this bundle, and then call later to customer service to get your final bill with ETF taken cared of once you connect the service. No matter what I said, the rep just tried to weasel out of the contract buyout promo. Finally said I will raise it up with supervisor to listen to our recorded conversation with the agent at signup and see if they can fix this.
Bait and Switch scheme, guys! Spectrum is lying and cheating just to get you to sign up. This is nothing but an ad for Charter-spectrum. Spectrum is too busy trying to grab new business to take care of the customers they currently have. We have the Spectrum mbps Internet, and are not getting a third of it! It kicks devices off if they are idle for a period of time, and throttles at night.
I already had Spectrum for my internet service, so I decided to try it on the 7 day free trial. The offer states that you get all the local channels plus an additional 10 channels that you get to choose. Because I had changed my service, my previous internet service would never return to the previous rate. There is a reason that cable companies are losing business…. Charter in my area is horrible. For some times only get like 2 minutes of usage after waiting 10 minutes for my modem to start back up. But when it works, for the few moments it does, it works good.
I keep calling charter, and all they did they would come to my house, tell me I have a bad signal, and said that they fixed it, but never did. On the last call in, I got charged. Thankfully they refunded my charge, so the customer service dept from them is good. Until that is fixed, I would avoid charter like the plague.
In Austin the minimum is Mbps thanks to them for upgrading everyone in December. There are no data caps. Their modems are clearly listed on their website. Why would they, as a cable TV company, give you cheap internet to get your content somewhere else? Lost internet and tv They came to put the cable in the ground today , I have no internet or t. We are not happy campers. I have been a TWC customer for years and never had many real complaints.
TWC CS has always been helpful and courteous. Since the merger, while still courteous, not always helpful lack of training? The article says you can negotiate with Spectrum. Not true anymore and has not been for a few years. Also, package deals are not available to existing customers. Many of the neighbors got roped in when they laid fiber in our neighborhood and now are locked in for the duration of those 2 year contracts that they plan on dropping after the 2 years.
I looked into the various streaming packages and I have at least two problems. One, my wife loves to watch the Hallmark channel. With Sling to get the few channels I watch, a couple are in the Orange and a couple of others are in the Blue. The second problem is my wife is not a technical person. She likes to sit down, pick up the remote, turn the TV on and then punch in the channel number.
Handling something like a Roku is too much of a complexity for her. Scanning down a list of programs trying to find the one she wants to watch is over the top — especially when she would be changing channels — she watches a half-dozen channels and knows the channels numbers — just punch it in. The apps used for streaming — like the Roku, Smart TVs, etc. Back on topic, one last point.
Most people are mad because they expect a promo rate every year, how can a company make money if they continue to discount you how doest hat make business sense duhhh. Worst company I ever had to deal with. If so, could someone provide an alternative recommendation? After numerous phone calls to several different supervisors.
Unfortunately I still need an internet plan and they are the only one in my area. It disgusts me to pay this company one more penny but what can I do. I hate monopolies! They increase your bill without notification. The bill randomly, I have even had them commit to one price and then bill another! We should be doing something about this abuse. Today they announced they are charging I hope somebody sues them or we get some competion. Let us all go over to Google Fiber as soon as they get up and running. I promise I am. Hopefully they will join in the competition. Spectrum was out in Tampa from Monday to Friday and when it is up half the time the internet runs very slow and the tv pix elates.
I have been using Spectrum internet for four years now. I have had NO problems whatsoever. I have the Ultra and the speeds have been as advertised.
I have had no down time at all. Best service I have had. I have had service for a whole 10 days and I think I have been on the phone to them at least every day, sometimes multiple times a day trying to fix their screw ups. They have tried fixing that 3 times now. All this in just 10 days. Horrible, horrible company. Always different stories from each agent about problems and all wrong so far. They are way to expensive. They never even give you any notification that your bill is going to double the following month. I called them and asked for some kind of reduction in service to lower my bill.
They said there was no other plan to reduce to. And that I was welcomed to go elsewhere. Raised my bill up twice as much it was without warning. Asked what was going on. They said my promotion had ended and they had to raise it. To a month. I told them to reduce my service. They inform me there was no other plan to reduce to. Not even just internet and t. I told them I will have to go to another service.
They said well you have to do what makes you happy. What a piece of Crap oof a company. I have been with them for over 20 years.
Their speeds were great for a very reasonable price and with surprisingly good customer service. I gave them high marks. First, their prices have increased a couple of times to where it is now excessive and unacceptable. Second, they changed their email settings so that deleted emails are only kept three days before being permanently deleted off the server. You used to be able access deleted emails up to a month before they were gone.
Finally, not surprisingly, their customer service has gone downhill. I tried to get a supervisor to explain why this does not occur with a computer app deleted email lasts up to a month but it does the exact same three day hold on the exact same emails on my android email app. She kept regurgitating the same response about different servers. Their speeds are great but the service and price is not worth it. I currently have spectrum. I have internet only.
When I had time Warner before the buy out I loved our service. We never had issues. The last 6 months or so has been horrible. We have slow internet despite paying for lightening speeds. Multiple connection and buffering issues. Prior to May 1, we had Spectrum Internet with router and modem. Approx mid April we were informed that the apt. Was not allowed to keep modem and router and could not pay what I was normally paying to keep it.
WiFi device is situated in our apartment and there are approx. I have very little control over my computer. Printer properties will show sometimes 4 wireless printers that are showing up on my printer. Antivirus, device manager, and multiple other programs that I scheduled and ran myself are now run by Microsoft and Spectrum. I do not feel comfortable accessing my banking online.
I have contacted the FCC and provided them with documentation so we will see if that helps.
My wifi router had been working fine, but recently lost Internet access. Have they made a change to their service that somehow keeps it from working with non-spectrum routers? Their upload speeds are anemic. Why no mention of that in this review??? Then what? Charter has a monopoly in many areas. I told him not to kick at my dog he just smirked at me and kept kicking at him and left. I waited 3days for the appointment. I was assured it would be dealt with and they would send someone out still today. I have not heard anything since This is horrible customer service. And without installing a dish or putting in phone lines they are my only option.
I highly recommend not using them if you have the option to choose another company. I view this as an awkward attempt at being helpful. Of course, they have no idea if there are printers, etc. A word to the wise: It will be less disruptive, less painful and quicker that way. And, it may be less expensive than the alternative! Internet service not bad. Guess when they sent it to collections. The day after it was generated and before the freaking due date! This was my final bill due to a move. Was advised to wait for the next bill that would have prorated and adjustment. Never again will I go with this company.
The article is not true. I do not get what I am paying for. I pay for and lucky if I get Once they got it to and claimed it was within range. So no this article is not true at all. It is not overheating, no conflicts and I bridged it so all I am using is the connection along with my own equipment and security. I cannot prove it but I believe these idiots reset their connections to kick off people to save bandwidth despite you paying for it.
They do the same things with their rented boxes when you get that message in the middle of the night that you have to press a button to continue watching whatever you are watching. There are no squirrels running across lines or lightning storms to interrupt my service. All it is is you morons resetting my modem and interrupting my streaming, downloads or just simple reading the news. Charter Spectrum is the worst.
The tech support on the phone and the technicians are the lazy, moronic and unhelpful. Lazy technician endorsed bad frequencies on test but failed to replace line to the house, failed to swap cable modem during visit, just stood around in air conditioned house spouting nonsense. I just looked at Yelp reviews … a long string of 1 star complaints re installation scheduling being botched, service problems, etc.
This review is like Consumer Reports giving a superior review and the customer feedback is highly negative. Can NOT wait for the contract to run out! At least once every 4 days I lose Internet for about 3 to 4 hours. Their no help and rude. They have a monopoly in Kyle Texas and they stick it to you. There internet speed is slow and constaantly timing out when your streaming movies….. They SUCK! Same here. Fantastic service. No whole house DVR. We got used to it. It took 7 months of arguing, auditing, and monthly disconnects before they figured out they were still trying to bill me for a previous residence.
I argued that a couple months before calling it quits and left Spectrum. This site is a U. Consumer site. You can learn more about our site and privacy policy here. Internet Service Provider. Our Rating. View Plans. Name Spectrum Internet. Written by: Catherine McNally. Find out what makes Spectrum a solid internet provider! Subscribe to our YouTube channel for exclusive content. Pros No contracts Well-priced compared to similar plans High actual-to-advertised download speed. Cons Only one plan available Fees vary widely based on location. Spectrum Internet price and plans. Hiding behind the curtain are more choices for internet plans.
Spectrum offers at least two additional internet plans, depending on location. The Mbps plan turns into Mbps at the same price—and you may be able to upgrade to Mbps. Spectrum Internet bundles.
Spectrum internet bundles save you money—but you might find better bundle deals elsewhere. View Plan. Spectrum Internet speed and data. No data caps and fast speeds? An easy way to save money on your internet bill is to only pay for the speed you need. How do you find out what that is? Check out our Mbps guide. Spectrum Internet data caps. Spectrum Internet fees.
Installation fees: Long story short: Wi-Fi router fee: Early termination fees: Spectrum Internet equipment. Spectrum gives you a free modem when you sign up for internet service. Yup, we said F-R-E-E. Spectrum Internet customer service. Recap—How good is Spectrum Internet? Thanks to unclear advertising and limited availability for faster speeds, we think Spectrum runs in the middle of the pack. Our rating:. Download speeds:.
Learn more:. Read Review. Plans and pricing: That plan starts out with a competitive price, but after 12 months your bill will go up. Speed and data: No data caps here! However, if you need more than Mbps, you might want to check elsewhere. Customer service: Spectrum Internet FAQs. Who owns Spectrum Internet? Related video: How to speed up your internet. James towne. Jim Dowson. I think you have a typo — Mbps or did you mean Kbps? Thanks for the catch! We fixed it. Adam Kennedy. Janith Murrell.
Keith Bingaman. Adam kennedy, I found your respond degrading and insulting. You should be ashamed. Tony Price. Sam Pecor. Todd Perry. Tyler Adkins. Internet and Phone are pretty good. Damay Foo. Angela Meng. Karen Shell. James Hinman. Patty Ramirez. Adam Schoonover. Geo Rankin. Janolyn Jackson. Cory Guidry. And you think they have that information here? Susan Jones. Ira Kennedy.
Think Outside. Keith Phillips. Christophus Johnson. Bobby Johnson. Das Towers. Charter has great internet, but will screw you out of as much money as possible. Andrew Stern. Honest Review. Nicholas Bath. Blanca Sulen. Bill Thomas. Future Burrito. Susan Klatz Beal. Cat Cala. John Sullivan. Stephanie D-Wood. Lorraine Scafidi.
Like others here, my Charter frequently fails on rainy days. This article is way too easy on Charter. Best services and price. Vincent S. Tia Beck Ewert. Nancy Evans. Connor Hayden Lee. Charmaine Cantrell Ushkow. Queen Of Hearts. Rachel B. Keith Schiffner. Steve Davison. Eric Bentsen. L Kevin Coleman. Tony Baxter. Rochelle Abrandnewme Hill.
How long does spectrum give you after your due date to pay bill. Standard rates apply after yr.
Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Available Internet speeds may vary by address. Home phone: Unlimited calling includes calls within the U. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply.