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A true scholar in customer service - Derek. Bobby Staples has recently and more importantly for past three years been a refreshing cornerstone in deploying an excellent profile in service management. He professionally articulates problems and provides smooth reasonable solutions.
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He continues to stay poised through un-favorable situations and just simply makes you feel good about auto service. Major issue with Smart car Agian - Smart. I am still having stall issues with this Smart. I bought a rental Tysinger used. The check engine light comes on and there is a service due days ago that come on. I was told I had to pay Very disappointed on this Smart purchase. Not Satisfied with my problem - mailhandler Not satisfied with my problem why do I have to pay for something that should been fixed under warranty Also, there was an oil leak, but it was not noted on my paperwork, nor noticed during the service.
Service department - David T. They could at least come back and tell me they will call me back. Would not honor dealer warranty on used vehicle - Disappointing Bought a car April 10 contacted Haley Toyota 10 days later brought in for hands-free not connecting May 1. They told me it was needing an update and they would contact me. I get 5 stars for patience they get nothing. I talked to the company this morning they told me I only had basic coverage.
I contacted Haley Chrysler and got nothing from them as well. I would not recommend this business to anyone. Not helpful - LukeTwombly. Unfortunately can't recommend this dealer's service center. My Taurus ignition switch locked up and didnt know what to do. I thought a Ford place would have the answers. I understand Shannon may have been preparing me for the worst, but I was hoping for some better insight on the switch from him claiming to be in the business for 30 years.
Shannon also made me feel like an idiot when I told him what I was pretty sure what the problem was. He didnt seem customer focused at all. I eventually YouTubed the issue and fixed it myself in 10 minutes. Significant Price Padding on Service - cjk. On Jan 8, I took my RX in for service to replace the rear latch which was inoperable.
Dennis from Lindsay finally called me 30 hours after my initial call and the more he spoke the more his story changed. In the end he suggested I take my vehicle to another dealer. I have stopped payment of the credit card bill until I receive a reasonable explanation. I will never ever ever ever return here, absolutely awful expierence. Simple oil change turned to disaster. I had an oil change on Jan 4th and arrived early because there are always busy, no big deal, I scheduled the time to allow for delay. The day after, the car appeared to be leaking from the oil filter and drain plug.
I took my car back on Jan 7th. The check-in guy agreed that this was unacceptable and stated that he would put my vehicle in front of the others already waiting and it would only take 30 mins. They said that there was no leak from the filter and that the oil I saw was from them not cleaning up after the oil change. Mistakes happen, it would have been nice for them to acknowledge the inconvenience or offered to reimburse the oil change, but nothing like that, just a "lucky you, no charge today" and handed me the key.
I almost wrote this incident off until I looked under my car the next morning to find that it was still leaking. I called and got transferred 3 times and then disconnected on the fourth transfer. I submitted a comment on the website and received a call, that I missed, within hours of submitting the comment. I called Michelle back the next day and she said that my issue should not have been given to her and transferred me to Jason, whom was not at his desk and the call went to voicemail.
I left a message and waiting 2 days to hear back with no response. I called on Jan 15th and they said no appointment necessary, just bring it in. On Jan 16th, I brought my car back and explained what was going on to the check-in guy and he took me to a service rep. The check-in guy did his best to explain the situation to David from the vague notes that were left on my account and David said I would have to talk to Jason, but Jason wasn't there. I asked to talk to a manager and David said that they have a handover policy for when reps were not there, so he sent me down to another service rep.
The new rep started with how busy he was and that he couldn't help and it wouldn't be possible to look at my vehicle today and sent me back to David. David said he was also too busy and if I left the car there, they would try to get to it, but if they got it done it would be very late this was at David did offer to make an appointment, but realizing that I would have to have to clear my schedule for a whole day and find different transportation they offer a shuttle, but not a loaner car , I left with my car still leaking oil.
Expires: 12/31/ View Coupon Details. Expires: 12/31/ View Coupon Details. Expires: 12/31/ View Coupon Details. Expires: 12/31/ 10% Off . i.g. Burton Smyrna Chrysler Dodge Jeep Ram. 19 S Dupont Blvd Directions Smyrna, DE Sales: () ; Service: ; Parts:
I have an appointment for tomorrow, Jan 17th. I learned a lot from the hours I have spent at this dealership: The service depart. After they finally get my vehicle repaired, I will not be back to this dealership and hope that others realize that this place is not even an okay option. I would give them zero stars if I could. Horrible service Alfred service writer - Benzgali. I got a cracked windshield on my Maserati and called my insurance travelers which they set up everything for me and did all the leg work to have it replaced at the tail end of things they called Maserati on three way with me so we all could be on the same page etc.
He then said who did you speak with , told him the whole story of the windshield , insurance three way calling etc. So i called my insurance on three way and put them on speaker and asked them if they have a note or anything of whom they spoke with BecUse Maserati is saying that they never spoke with us.. My insurance company then says we have a detailed notes of the conversation. He then said ok you can leave now or get the f: Horrible customer service..!!!! Wrangler oil leak service - Cissygeico.
My jeep wrangler developed a serious oil leak while driving. Vehicle had to be towed to dealer. Repair appointment was scheduled for 5 days out. The morning after my jeep was towed I was contacted by the service adviser Aaron Marchese. Aaron kept us informed at every step of the repairs. Our wrangler was ready 4 days earlier than the original appointment.
Great job. Good people to work with. Pohanka Hyundai has been the most unprofessional, non-communicating deslership I have ever dealt with. Do not take your car there unless you want it returned in a worse condition than when it was taken in. My car was taken in after a recall, that caused my car to stall in the middle of the highway, which almost caused multiple accidents because my steering and brakes both locked up.
I was guaranteed no more than 2 weeks til I had my car back. They constantly said "it'll be ready tomorrow" and then put it off for weeks. They eventually fixed it after I reached out to a manger. I have a house, a 5 year old kid and bills to pay, this has taken SUCH a toll on my life. Well I won't stop until I do just that. And I guarantee neither me, nor any of my family will ever shop with Pohanka. I encourage to not take your car to Pohanka Hyundai of Fredericksburg. And let's not forget the guy in front of me who pick up his car that had a fresh paint job and found scratches ALL over it.
Yeah, No thanks to that. I will never rep Pohanka's name in a good way until something is done about this. Worst mechanic experience ever - MilitaryVeteran. This place installed parts wrong and refuse to admit their own mistakes. To make matters worse and because the mechanic got upset at me trying to point out their faults he threw my transmission into my passenger seat ruining that on top of the already repairs I needed.
The disrespectful employees to the multiple negligent damages to my vehicle has me outraged at this dealership. They have gotten away with similar instances in the past by looking over their reviews over the years. This place should step up for its actions and not point the finger at their loyal customers without expecting turmoil.
Professional is something this Nissan absolutely lacks and I would consider going else where if you were fortunate enough to read this very real and very honest review. Service - Carya. Best received for my car for services I select and they advised me clearly and help me. From Tracy. I was told different options, all completed within time, great easy after.
Dangerously overlooked service item - Bethj I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low.
Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed. I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice as part of the routine service check and my specific note about the leak on the drop off slip. I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday one week later.
I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week. Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred.
Above and Beyond - Beck I just purchased my first Nissan, and with the past experiences with purchasing automobiles, Brad Colding took time to look over the Pathfinder I purchased to ensure me that it was perfect. I am extremely impressed with every aspect of this dealership and will return for all my vehicle needs. Landmark Honda. Dealer Reviews.
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Enter a Service Center name. Sort By. Map View. List View. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months. Chantilly, VA View 13 Reviews. Kernersville, NC View 4 Reviews. Alexandria, VA View 22 Reviews. Groulx Automotive - Near Toledo - groulxgmc. Choose your training package, enter your zip code to locate the nearest testing center and register with us. The cross drilled and slotted brake rotors are sold in pairs and come zinc coated in either black or silver to help prevent rusting and give you a performance race look.
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Fayetteville, NC Groulx Automotive is your new and used car dealer in Monroe, MI. She told me that they don'e have refurbished rims and all their rims are brand new and that is the price. I will never rep Pohanka's name in a good way until something is done about this. Alexandria, VA. Do not take your car there unless you want it returned in a worse condition than when it was taken in.
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