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When you need to keep your engine performing at its best, there's no better place to start than with a regular oil change. Don't trust just any auto shop to change your oil. When you bring your car to Firestone Complete Auto Care in New Castle, you'll receive professional service and expert advice. Not only will we help you choose the right kind of motor oil, we'll make sure the oil change is done right the first time in fact, it's part of our Fixed Right Guarantee. Plus with every oil change you'll get a complimentary point inspection of your vehicle.
Plus, you'll get a complimentary point inspection of your vehicle after your oil change in New Castle. Best of all, all Firestone Complete Auto Care parts and service are warrantied for 3 months or 3, miles whichever comes first. Expires February 28, Full details.
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Automotive Services Oil Change Stations. Get Directions Show Phone Number. Claim Offer. They show me how dirty my air filter was and explain about my radiator. They were very professional. I was highly satisfied because by time I actually get worked on it took 10 minutes.
They also double checked my battery for me b They also double checked my battery for me because I asked them to and they helped tell me what my problem might be and what to look out for. I was only not happy have to wait 45 minutes outside and them not letting that line know that the vehicle being serviced was getting more than an oil change many people who came way after me ended up leaving way before me.
Bernard T. I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time a I have I have a 1 year old daughter she was sleeping in the baby seat and I explained to the gentleman that I had limited time as I had a baby in the vehicle they were awesome they got me in and out of there did a great job their personalities were great very outgoing I had a good time.
Will Y. On the particular date i visited the location it was a sweltering 91 degrees outside. The staff was still friendly even though t The staff was still friendly even though they were working in very uncomfortable conditions. They completed the work promptly and addressed any questions i had with a sincere tone. Quick, convenient, and the employees were very friendly!
Jerome M. I own a delivery company so being a fleet member is extremely convenient. My drivers are able to get in and out quickly and effi My drivers are able to get in and out quickly and efficiently. Kathy T. I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used convent I was there on Thursday the 9th and there was no conventional oil since I've always from the first day of purchased used conventional we agreed I could come back for the service needed.
I do not find even w I do not find even with the coupon the price of an oil change is an significant savings compared to other places i have gone. Great service and the staff was friendly and knowledgeable. Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their t Very efficient and professional, all of the techs worked together in a way that seemed supportive and friendly, and used their time very well. Prompt and courteous service. Nobody asked me though! Darlene Littke.
The staff there was courteous and very knowledgeable. I do appreciate any business proving customer service. John H. Longer than average wait time. High technician turnover. Overall, satisfied with my visit. Convenient and no appointments us price. Ausire M. Service was prompt, didn't wait too long even with two cars ahead of me. The men who serviced my vehicle were very friendly knowledgeable and professional. Pleasure and knowledgeable tech. Because I've been coming here for awhile now. Always have good experiences. The lady was very respectful. She gave me some pointers on how to maintain my car.
Cool Sid. The pricing has gotten extremely high. Bernie B. They were courteous.. Technician explained everything he did.. Oil change was done while I sat in my car.. It took less than It took less than 30 minutes.. It was expensive but the service was great.. This was a first time going to Valvoline for service. It was amazing and I will be a regular customer from now on!
No pressure s No pressure sales, super friendly attendants and all done at a great value. Being able to stay comfortable in my car during the service was awesome! I never liked having to sit in a customer waiting area on those typical uncomfortable chairs. I cannot say enough good things about this visit.
Karen S. The friendly staff made my experience enjoyable!! They were on top of needs that needed to be done wi They were on top of needs that needed to be done with my car maintenance with no pressure to purchase. Brother andrews. Service person was excellent. Jeff D. I picked a Saturday morning to go get an oil change. It was a long line in all three channels. And ended waiting a little less t And ended waiting a little less than an hour, if I'm remembering correctly but service was still good.
The only downfall is that my car doesn't have AC and I was sitting in the car the whole time. But overall I was satisfied with my service. Donna B. Knowledgeable and friendly staff. They are knowledgable giving me a sens They are knowledgable giving me a sense of trust in their work. Terrance Sample. Fast and affordable.
Friendly staff. Kysha D. The staff is very friendly and informative on e every step they are performing on your vehicle. No matter how many customers I d No matter how many customers I did not feel rushed while being serviced. Very customer service oriented. Even with the line waiting it didn't take that long until it was my turn.
Really liked that they suggested what I needed but did Really liked that they suggested what I needed but didn't shove it down my throat or pressure me. Everything was explained to me clearly and I was in and out! Gus G. When I got out of the garage bay, my transmission no longer bucked and slipped. My transmission worked again. The staff was extremely friendly and competent. Dodge Man. Techs were very friendly and helpful. Service was good.
As expected. Had to wait for more than an hour before pulling in. It was have been nice if they told me it cou It was have been nice if they told me it could be a long wait based on where I was in line. Quick and friendly service. Tom R. Just my nature. Everyone was great, and got the job done. I've been going there for years. My business trucks and my wife' My business trucks and my wife's car. So all is good. Thomas G. Good service.
Jiffy lube sucks. El yayo. I was highly satisfied with the service— staff is very courteous and professional. Steph M. Because the wait time was long even though it wasn't their fault. Pull up pull in and get your business done I like that. Cuban There is aways room for change. Valvoline is quick with their service!
They never try to sell services you may not need but they do recommend services that the They never try to sell services you may not need but they do recommend services that the dealer may recommend! First time customer and the staff made me feel welcomed. The staff was courteous not only with me but with each other as well.
The staff was very knowledgeable and willing to teach each other and myself some of the things I did not know with my car. Extremely satisfied customer. Jeff W. I was very impressed with the level of expertise and courtesy demonstrated by the technicians. Knowledgeable staff. Always a pleasure dealing with this establishment. Michael S. Deborah M. It was not the fault of the service or the company. It was the wait time because I arrived during rush hour and got behind a cu It was the wait time because I arrived during rush hour and got behind a customer who needed tire service.
All and all everything when well. Bru P. No pressure. Professional service. Simone winder. They were very nice fun and very greetful. Val M. Techs were shorthanded when someone did not show up. The 2 techs were professional, polite, and friendly. It was very hot outside that day and it was crowded. David B. The concept of checking and double checking to ensure nothing is missed is a good one which I like and I think most people appre The concept of checking and double checking to ensure nothing is missed is a good one which I like and I think most people appreciate. The issue comes when there is at least a 2 car back up and a vehicle is visually inspected prior to entering the bay.
Every is told "you'll be in shortly". If each vehicle takes 15 to 20 minutes for an oil change, it can be easily estimated how long it will take to wait in line. I think that would be very helpful to your customers. Ricardo G. Mainly the waiting experience. Three bays with three separate lines. Made it waiting roulette. Would be better if there was one Would be better if there was one line that the three bays pulled from.
Based on what line I guessed at, 2 cars that arrived after I did got service before I did. Overall wait time about 40 minutes The woman in charge of my car was terrific and professional. When they did the tire rotation they also found a nail in my tire. They are very thorough and profrssional. They were professional and expedient.
Your Email Address Optional. Sara Marie. I got to get all the things done for my car that I needed and everyone made sure the job was done right. I did not feel pressured. Michael S.
Prompt service customer information already in system, friendly staff. Price was extremely HIGH! Everything else was top notch. Althought I had a coupon the cost was much hig Althought I had a coupon the cost was much higher with no tire rotation. I will no longer give away my money for less. Employees were outstanding. First time getting my oil changed at Valvoline, wasn't sure how the lines worked, a sign explaining would be helpful. Consistency, and convenience.
I wasn't treated like a woman who has no clue. I hate that. The guys were all great. I always am. Third time there, we take both family cars. Always polite and efficient. I like the ease and convenience of this service. Very thorough, and professional and I feel confident my vehicle is safe when I Very thorough, and professional and I feel confident my vehicle is safe when I leave.
James G. Rob Clark. Give it was a Saturday morning they were able to get me in and out quickly. I brought both my vehicles in that day. Went in 2 different lanes. I was very satisfied with the service on my Chevy travers I was very satisfied with the service on my Chevy traverse. I was told my Cadillac needed a serpentine belt, the attendant made it seem like it was paramount!!!
Looked at it afterwards and saw a couple of extremely tiny scratches. My wife was in the driver's seat so it somewhat alarmed her. I love the that I can depend and trust on the consistency. Fast and reliable! The oil change was quick and efficient. The made me aware of the filter that would need to be replaced soon and displayed both e The made me aware of the filter that would need to be replaced soon and displayed both expertise and courtesy.
Great service and very friendly. Because i brought my 2nd car in the she day and was not satisfied with the service I received from a different attendant. Once I pulled into the bay, service began immediately. I was not pressured for any additional services, and the staff was friend I was not pressured for any additional services, and the staff was friendly.
The staff here are completely professional. Very friendly, very knowledgeable.
I like these guys doing it tho, awesome employees. Keep up the great work! Andy L. I never had to get out of my car and pulse I know when I need a oil change. Evelyn S. The staff was very cordial and thorough. I like the convenience. Cody V. Aurea provided the most friendly and knowledgeable service I have ever received as a customer anywhere.
Always professional service. Fast and friendly service and cleaning this. The crew always does a great job and is very thorough. Friendly, professional, and helpful. Did great job. Connie V. They checked everything. And found my engine air filter needed to be changed. They were very knowledgeable and friendly! Andre S. The staff and service was great. Of all the bad experiences I had at Walmart. I was happy to go to a place and be in and out within mins. I would rather pay I would rather pay the money have it done right and fast. It's always something when you go to Walmart for a oil change.
Your either waiting for hours, the system is down or even though they open at 7 they're not doing oil changes till I really loved my experience at Valvoline. Dawn S. He took out air filters that weren't changed in a long time in a car I just purchased. Service excellence! I appreciate that I felt valued as a customer from beginning to end. Quick service , never was asked for additional work and a friendly group of people. Very nice crew that works there. Quick, easy, painless.. The price is reasonable, wish there were more service offered bu When I pulled into Valvoline there was a car in the bay and 2 cars in front of me.
I pulled up at 4: I pulled out of the I pulled out of the bay 2 hours later i like that it inly took 15 min.. And my oil light came on. I had to go back so it could be reset. This is the second time this has happened. The entire staff to which I interacted with were highly sociable.
A true Valvoline Customer.. I had like one bug in my air filter and I told her they valvoline had just changed it not even 6 months ago.. I feel they have old ones somewhere and just pulls it out and say see.. Professional in all aspects of service. Fran S. All employees are friendly and courtious at all time. Once you have been there they pretty much remeber who you are. Always a pl Always a pleasure to visit. Kelli H.
Adam W. The professionalism everyone show. Highly satisfied would indicate there's no room for improvement. All techs should be trained in resetting your meter after the o All techs should be trained in resetting your meter after the oil change. I tend to have to wait longer for the one person who knows what to do. Jenifer Olivera.
I will never go to another place , i will only get survice with Valvoline. I always come to this Vavoline for my service and I am satisfied in the work that they do. The work here is very good and I trus The work here is very good and I trust them with my vehicles. I am leaving the top spot for some exceptional service. The runner. Wait was extremely long to get serviced. One bay wasn't being used. I waited about minutes to get in. Prompt work and no pressures for extra services. Grate place your reps are the best.
Quick service and not told your car needs things that it doesn't. Joe J. The Rep was very friendly and courteous. Its quick although it was very crowded; so that's not the fault of the center. This center is clean, and the workers are work hard. Wait was 45 minutes. They need more staff. Quick service once inside bay. The staff was fantastic!
Robert R. The grooming, uniforms, and manner of the staff was also impressive. Omar and Azuree were Omar and Azuree were personable, knowledgeable, and efficient. I was so pleased I was temped to go around and come through again. It is , miles, not 30, miles for Ford Transit Connect This is very much in my mind because a Ford Dealer changed the transmission fluid in our car at 30, miles, used improper fluid, and caused catastrophic failure of the transmission.
It was an unpleasant and unforgivable experience. Michael D. Letitia A. I forget the gentleman's name, but upon arrival I was instantly greeted. Although there was a line it was not an issue I came ra Although there was a line it was not an issue I came randomly. Once I pulled into the garage I was explained how the service worked and what to expect. We exchanged casual conversation and laughs. I am crazy about great customer service, even the smallest exchange can make or break a person's day.
I was so pleased I recommended my boyfriend to have his services done there. I will be returning for my other check ups as necessary. Aisha Br.
Visit Valvoline Instant Oil Change, located at North Dupont Hwy., New Castle , DE. Download coupons. Save on oil changes, tire rotation and more. Find a Valvoline Instant Oil Change location in New Castle, DE. Download coupons. Save on services like oil changes, tire rotation and more.
All the staff were friendly and knowledgeable. I did not feel pressured. Charles M. I really appreciate the convenience and competence of the specialists. Once inside. Was very quick. The pricing on the extra services!
Michael W. I spoke with two women and one male technician who were all cross trained and rotated between vehicles on a busy afternoon. They each adeptly picked up where the other left off and spoke with me directly to follow up with me and advise me of the next steps to complete my appointment Always get friendly, courteous, knowledgeable service.
There was a wait, but they were very busy and that was to be expected. Anthony was very friendly and explained the state of my vehicle and my service options without my feeling pressured. I will continue to patronize this location and will recommend it to others without hesitation.
The agent was extremely thorough in explaining needs and recommendations for my vehicle. I actually took advantage of the batte If I did not have a time constraint, I would have had my tires rotated as well. I learned even more during this visit as there was a new technician training and I was able to observe and understand routine checks of the service. Great Service Employees were superior very fast and efficient. Very friendly, professional staff. My vehicle went in and out in 15 minutes!
Will not be going anywhere else but to Valvoline fo Will not be going anywhere else but to Valvoline for my oil change. The manager helped me with changing my oil. He went through every step with me and made sure I understood what he was doing. He also inspected other aspects of my car to make sure that it ran smoothly. Charise A. The employees do a really great job, I love how they show you what's being done as they do it. Once I got in I was able to stay in my vehicle and it was quick once I was in. It's always a quality experience.