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The gentleman that helped me was very polite and explained everything to me he was great it was very busy on the day I went the manager seemed to be rushing everyone that was the only thing I didn't like because rushing causes errors so as much as I was satisfied at the same time I was very disappointed how the employees where being treated. Kim J. Thank you, Valvoline Instant Oil Change! Dennis M. I never score anything Highly Satisfied Charles H. Good people. Very happy with the service of my car. The staff was spot on. Service manager was training a new hire and doing a fine job.
The SM up sold me a fuel service cleaner as The SM up sold me a fuel service cleaner as he should have. They checked the filters and AP on my tires. There was a cleatance problem on the toe board getting in the shop. The manager handled it properly. They were busy and greeted me when I was next which is fine with me. They were on there game. I have worked in the automotive repair business for 35 years and I would definitely come back here. Actually I eanted to use this center before, but had the oil changed at Big Brands while getting new tires as a package, and ano Actually I eanted to use this center before, but had the oil changed at Big Brands while getting new tires as a package, and another time the bays were backef up like four cars deep so I just went over to Jiffy Lube which was fine but I really wanted Valvoline and could accomplish that goal this time.
Every thing was easy and I was in and out. Cindy B. The staff explains everything clearly and why it needs to be replaced. I feel safe when I l I feel safe when I leave the shop so than know you for keeping me and my family safe in my car.
Ray Ray. The knowledge and friendliness of the personnel, how they communicated with each other was amazing. Gary S. Everyone was very friendly, knowledgeable, and walked me through every step, communicating the whole time. Jeremiah who helped m Jeremiah who helped me the majority of the time was awesome, but the other guy Nathan I think and the lady, were also great. All employees seemed to be happy, all smiling and it was impressive to hear consistency in all safety commands as well. Mr Junior. It's a time saver, and can get it down any day of the week. Dolores V.
Melanie E. The customer service at the white lane and ashe location in bakersfield is excellent! I drive down from Tehachapi just to go to I drive down from Tehachapi just to go to this location!
Lynnda L. The staff worked well together I saw great teamwork and communication, once they greated me it was with a smile and very high sp But ov I wish I remembered his name. We care about our customers, our team members, our suppliers and our communities; we have been this way since Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Happy Customer Bev.
I would highly recommend them to anyone. Katie b. I was helped immediately and all staff was very friendly and helpful. Austin was sooo helpful and sweet. I just adored him. He did a really great job. He has amazing eyes! Great customer service and timing was excellent. Everytime I come I receive excellent service. Taylor helped me this time and was great! The whole team seemed well organized and The whole team seemed well organized and you could tell they were happy to be there.
Tony R. Dominga Q. Fast and friendly service coupled with great knowledge and care. This is what I found at Valvoline instant oil change Bakersfie All of the attendance are professional and create a friendly atmosphere. At the same time they have fine tuned the process and completed the job in a timely manner. Every time I come to this store I get here best service! I recommend all of my friends and family! Ellisa and the other gal that Ellisa and the other gal that works there name starts with a J are the best!!! Martin B.
My truck battery died as I was inline for an oil change and the attendant was very helpful in his suggestion of replacing the ba My truck battery died as I was inline for an oil change and the attendant was very helpful in his suggestion of replacing the battery with no pressure and i did as suggested I told him I would return for an oil change the following week and I once again I was pleased with the the service and will be back for a transmission service. Very professional and efficient. Quick and professional and used coupon on my phone. The friendliness and promptness of the staff was what really made my experience great.
Satisfied customer. I was "satisfied" The term "highly satisfied" is reserved for emphasis based on a longer term The term "highly satisfied" is reserved for emphasis based on a longer term experience I was happy with the service. They did a good job. The staff was great very knowledgeable and very pleasant. Thank you will be back. Daniel Z. Overall I never have a bad time when I visit this facility and I will return in the future.
I was a little disappointed with th I was a little disappointed with the cost of replacing a bulb on my vehicle. I appreciated the offer to replace it but the cost to do it just seems a little high. Other than that, the guys, as always, treated me well and my car is good to go for another 3, miles. Sean, Taylor, and the crew were amazing and very professional. I was in and out very quickly. Always love getting oil change her Always love getting oil change here.
Julie G. Always informed and pleasant. Lacie R. I had my battery switched out, oil changed, and wipers changed. This was all done in an incredibly timely manner! My mechanic wa My mechanic was very friendly and made it clear what she was doing and how much everything would cost.
I will definitely return to this Valvoline. Gina C. Very fast, efficient, thorough and everything else I just answered. Saved me a lot of time only eight minutes. I was really impressed with the friendliness and professionalism of the staff. They were very genuine and nice. Susan C. All of the employees are professional and friendly. I have used this location for quite a few years, and will continue to do so. Customer service, and respect is key. And it shows. I am not doing this for a coupon. I believe in commending a job well done, should be noticed. Angel P. Staff was great, very polite.
Will return. Very kind, generous, and professional! Impressed with the work. Friendly staff they to help. Tim M. Staff more engaging than any other auto service provider I've experienced. Carole R. Bob R I was a very hot day. They had me pull up to into the shade. How awesome! Very fast service. They always do a great job. Answered every question I had. Phil F.
I had never tried drive through oil change before. I was very happy with the concept and how it went. Will go again with all our cars. Always good experience when I go there. Stacks O. The upselling is still pretty heavy. It is not so bad that it makes me uncomfortable, but it takes away from the retail experie It is not so bad that it makes me uncomfortable, but it takes away from the retail experience.
It took a little longer than expected this time! I wish a had a coupon as well. The manager was the one that helped me they were all extremely friendly it was a very nice atmosphere of all the employees. Fast and complete serviceHad low tire that they took care of. Everybody was incredibly nice knowledgeable and friendly! Larry B. Fast,friendly,professional service. Virgil celle. Chris M. Great staff! Great service! Liked that there were females working there also Cathy M. Friendly courteous staff. Terriell Swain Email ttjesus gmail.
These guys are excellentThey treat customers goodAnd they are highly experienced. Bobby P. Friendly, quick and good prices David P. It was fast, and the tech was really personable. I wish I remembered his name. It was done in a timely manner at a fair price and they accepted my coupons with no problem. The staff went over what services they performed. Wil P. Jeremiah is always so helpful and friendly. He and his staff make it a pleasurable experience everytime.
Theresa T. Everyone was very friendly they explained everything to me and also showed me things that needed to be replaced but not once pre Everyone was very friendly they explained everything to me and also showed me things that needed to be replaced but not once pressured me me into anything fast and efficient. Dwain Pisar. Great service— great workers— very happy. Cesar P. It was a good service like always. Mona N. Staff was concerned where I last service te vehicle for an oil change as drain plug was stripped.
I was also shown the drain plu I was also shown the drain plug and other parts recommended for replacement. The explanations and recommendations were informative. Shelly M. The gentleman that helped me was great. He talked with me the entire time and gave my grandson a sucker. This was a very pleasan This was a very pleasant experience. Ruthie W.
Great customer service and knowledgeable people. Betty L. There are improvements in all that we do ,however overall I like the fact you don't have to get out of your car, and they show y There are improvements in all that we do ,however overall I like the fact you don't have to get out of your car, and they show you the condition of the item before changing.
Taylor R. I waited over 30 minutes for the car I was waiting behind. Although they had already started working on that car before I got th Although they had already started working on that car before I got there. Then they took almost 30 minutes on my car. So I was there for an hour. The people who work there are extremely nice and very professional. They work quickly but give you great service!
The staff was excellent and the service was great and fast. Tina L. Valvoline makes it very convenient to service my car and check all areas that need to be checked in one quick stop. Bozo Knows. Great people who really know their job. Adele T. Employees are very courteous and knowledgeable.
Great service just had to wait awhile before my car was worked on. I came at a busy time though so I understand the wait. Quick, courteous and efficient. It has nothing to do with the service I received. I am extremely happy with the service and product from you company. I tend to I tend to always leave room for improvement when it comes to evaluating.
Great service, employes letting me know what is needed. Talked to me explained the questions I asked.
Flowood, MS 511 Tactical
Cynthia N. Fast and friendly from start to finish! I like that there is not a big turnover of employees. I like seeing the same faces every time I come for service. It tells me t It tells me they like working there, which also tells me they do their jobs well. It also pleases me when they remember me, too. They always do a good job, and are always courteous.
The staff were very friendly, I had to wait because they were so busy!!! I just moved to Bakersfield and I am very happy with Valvoline, I will be returning for a radiator flush in the next couple of weeks!!! Staff is fast courteous and polite and knowledgeable of there tasks. J Rico. Being at this Valvoline for nearly an hour is just the start.
The employees were extremely unprofessional, and there was no sens The employees were extremely unprofessional, and there was no sense of management or order. It gave the feeling as if I was in some guys garage, who posted an add on craiglist for an oil change. For the price I paid, which this time is I opted for the full synthetic, it has motivated me to change my oil myself going forward. I've used Valvoline only since the purchase of my Acura a year ago. I've had nothing but great experiences at the location on Coffee that I usually go to, as it's near my work. This time I went to the location on White Ln, near my home and the difference was night and day.
Helen M. They took care of business communicated everything they did, quick service. And friendly. Teresa M. Workers were very polite and explained everything they were doing. Answered all my questions. Did all the work in a timely manne Did all the work in a timely manner. I was very satisfied. I have to remind the staff to reset my mileage indicator on the dash room for the next oil change.
Friendly people , fast service , thanks. Overall speed, knowledge and service. I have been going to the same location the past 5 years and I think that this female mamag I have been going to the same location the past 5 years and I think that this female mamager is the best one. The staff shows teaining and exhibits customer service and they all portray pride in their job and where they work. As a woman you want to make sure that they are being honest with you and I felt that they were.
Erik was really friendly. Reps were helpful with answering questions i had. The staff worked well together I saw great teamwork and communication, once they greated me it was with a smile and very high sp The staff worked well together I saw great teamwork and communication, once they greated me it was with a smile and very high spoken with their recommendations I graetly appreciated it. Had no problem hearing them. Jess O. First time using the drive up service. Staff was very professional, knowledgeable, only took about 15 minutes..
Gina R. Staff were friendly and helpful. Very friendly and efficient! Robert H. I was highly satisfied with the oil change because it was fast, and having a coupon made it a better value. Price is outrageous compared to other options. Everybody in the store is amazing! Love this store. Mama Dee. I had to wait 45 minutes for the oil change.
Dan B. Service has always been great. Been going there for years.
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Jim t. Quick efficient service. Was passing through for a business meeting and do not live in the area. Will try to find another locati Will try to find another location closer to where I live. Impressed with the customer service and no pressure to buy additional items. Crew was short stuffed with several trainees. Manager stressed out. John S. Alissa made certain to be as efficient and service oriented as possible!
Bob m. Geoff S. Customer service is great, the staff was friendly and The service was quick.
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Jesse C. The staff is always friendly and knowledgeable. They explain things clearly and are very efficient. Very long wait time. Not usually happens but, if there could be a way of having specific lanes for others that want mul pre than Not usually happens but, if there could be a way of having specific lanes for others that want mul pre than one service and a separate lane dedicated to use oil change would be be pretty good. The staff was professional and courteous. First, I can stay in my car. The service is very intentional.
They show me the filters, the oil. They inform me of other service And good to see women employed at the one I go to. I have been going to Valavoline since I had my van and haven't never had a problem, I love the drive through very convenient. And nice customer service. Javi M. The service took longer than the 15 advertised minutes.
Doris A. There was no line and There was no line and I was out within 15 minutes. Short wait time, very friendy,very attentive when working on my vehicle,fast in and fast out. Fast friendly professional. Great employeesFriendlyAnd fast. Ramon J. This was my first visit to Valvoline. The employees were super nice and made my experience very enjoyable. It will definitely be It will definitely be a regular customer. I found Valvoline in the phone book. The gentleman who helped us was very polite and knowledgeable. He was patient and answered any questions that I had.
He also off He also offered a coloring book to my daughter as we were waiting. Easy going staff. No overselling. Angel R. Amazing service and even more amazing staff. Advertised as 15 mins in and I was out in 15 mins. Will definitely be returning for Will definitely be returning for future service. Iyana J.
The staff was knowledgeable quick and nice. Very professional. I waited about an hour before pulling in a bay shut down had some problems.. But the service was very good, they kep But the service was very good, they kept me informed on what was going on and apologized for the wait! If I had been working there I would have been so mad because they had so many cars to do so close to closing time on a Friday and a bay broke down! I could tell other drivers were upset but all the employees where moving as fast as they could to get cars in and out!
Pretty routine. I visit this location around once a month. Jhayna s. The workers were very friendly and courteous. They had smiles and greeted me. Love the experience I had overall with my visit. Very affordable. Both were above and beyond on the customer service scale, and even better their communication with each other was professional yet playful - that really said they are happy doing what they do. Very awesome! The manager was super friendly and explained the entire process. I didn't need to get out of the vehicle and only waited just a I didn't need to get out of the vehicle and only waited just a few minutes until a bay was open.
The service was very quick, easy and I will definitely go back again! Time in service bay was approximately 35 to 40 minutes. A little longer than usual, the staff was really professional and courte A little longer than usual, the staff was really professional and courteous and continued to apologize for the long wait during the oil change. Millicent V. The service manager was excellent! He walked me through every step of the service and explained everything that would happen bef Appreciated the friendly service and the quick work.
Jerry K. It is very convenient and efficient to stop here. The Price was double I pay at Big OBut had to have it changed last minute trip They were fast and courteous but double the price Guy was very nice and seem honest great customer service everything was explained well.
Kevin in Bakersfield. It is fast, convenient and professional every time I visit and I don't have to get out of my vehicle. Tammi P. Alicia C. Everyone is fully present not only in their work area but also on who is driving in and out. Isaias I. The railing when you pull in tends to scrape the skid plates of compact cars that are lower to the ground.
John K. I am a repeat customer for over 7 years and the service has always been outstanding. Friendly and quick service! Knowledgeable, thorough and polite. No pressure to perform other services. Oulchanged was explained and done fast! I was in and out in 15 mins. Robert C. The service was quick, competent, and efficient. Marcia L. The staff is always friendly and helpful. Also very quick service.
Everyone was very friendly and very helpful. The staff was fast and friendly and had good customer service. Everyone was so helpful and nice. Positive atmosphere and hard working people. Eric E. Fast, staff seemed like a good team. Larry L. Lelnnys mom. The vehicle in front of me had other services added, which would take longer than just an oil change. One of the technicians had One of the technicians had me pull into a Bay after he had another pull out because I was next in line.
Pat P. The Staff were silly! The lady who was in charge was professional. Kidding around and laughing! Just unprofessional. Wonderful friendly service and they pampered my two dogs as well!!! Staff very friendly and knowledgeable.
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Coach J Paredez. Prices could drop a little. Still pricey, but still the best oil change shop intown. Very friendly and gave me all the prices and what my car needs at the current mileage. I felt the car was safer as a result. All of the staff we had contact with were very friendly and knowledgeable. Our family loves the convenie Our family loves the convenience of staying in the vehicle.
I'd like to see them offer tire rotation at the same time as well. K Green.
Latest L N Curtis & Sons Reviews
I love your staff at that location. Great guys. I am a repeat customer, that's why I answered about the same, because I have I am a repeat customer, that's why I answered about the same, because I have been happy every time I go there. Not happy about it, but still happy with the service there. My truck only takes 3. Might go back to changing the oil in all my vehicles myself from now on.. Dave E. They took care of what I needed in a reasonable amount of time.
They were nice and friendly. Great customer service very knowledable friendly everyone seemed like they enjoyed their job. Quick and professional! They reognized me and really attended to my needs. Robert B. Everything about the service was professional. I have taken all three of our family vehicles here for over 10 years. Ken B.
I always use Valvoline products and staff here is great. Matt v. Great customer service very knowledgable staff i would highly recommend to anyone excellent service overall. My first visit to this business, will have to wait til my next visit to determine level of service.
Teddy C. Thanks for service. Denise D. Everyone there is so friendly and smiling! They are awesome people and they know what they are doing. Everything seems to be so Everything seems to be so organized. Out of all the oil change places out there, this one stands out. Lety R. Service is through my is check all over lights brakes engine filters cab filter. I'm in my car happy that my car is serviced we I'm in my car happy that my car is serviced well Thank You.
Professional and knowledgeable. Holly K. Customer service is unparalleled at the White Lane location. They are consistently top notch. They where knowledgeable. Victoria C. Best experience I've had so far thankyou! I was shocked by the cost of the oil change. I recently bought a smaller car, my previous car took 7 quarts of oil, so I was loo I recently bought a smaller car, my previous car took 7 quarts of oil, so I was looking forward to a lower price.
However I was informed that my car took special synthetic oil only and used a higher priced filter as well. No one's fault, just was not expecting or prepared to pay the amount I did. Brandon g. Synthia G. The staff were professional but personal as well; I felt very comfortable being included in conversation about current service i The staff were professional but personal as well; I felt very comfortable being included in conversation about current service issues and future service issues.
Mechanic had a great sense of humor, too Christy M. I was in a hurry and was pleased to get in and out so quickly. The staff had remembered me from my last visit, which was ni The staff had remembered me from my last visit, which was nice. They answered all my questions with expert knowledge. Quick and convenient service. Entire staff was knowledgeable and courteous. Very nice people, pleasant and easy to talk too Brandon helped me and always has smile and eager to answer all my questions I ha Very nice people, pleasant and easy to talk too Brandon helped me and always has smile and eager to answer all my questions I have been coming here for years and see no reason to stop coming to u guys thanks and keep up the good work and will pass the word on like always.
All of my questions are always a All of my questions are always answered with patience, friendliness and knowledge. I switched to synthetic blend when I came to valvoline years ago and am very pleased with the oil quality. My car is very reliable and I find this service is one of the reasons. Luis Virgen. Great service. Your team does a great job at checking and being honest if my truck needs any services at that moment. Michele M. Yes I was satisfied I waited 5 minutes then had to move to another lane, but everything was ok.
I think that the cost of the service is too high. Employees always great! The service is always quick and I feel that the staff is knowledgeable and honest. D Smith. Very, very expensive. My wife asked the employee why it was so expensive and he said that European made cars only take syntheti My wife drives a Chrysler Pacifica which is one of the biggest brands made in America. We also could have gotten the oil changed at Chrysler for way cheaper, you guys charged and we could have it done at Chrysler for 49, and that includes an air filter.
We will not be returning to valvoline instant oil change for service anymore! Price was not worth it. Oil change at Toyota is much cheaper and trustworthy. Quick service friendly staff. Had to wait at least 25 min because of volume of cars. Customer service was fantastic and I wasn't pressured to purchase extra services. Fast, friendly, close, trusting, good products.
The staff was friendly and knowledgeable. My only gripe is that I was surprised about the price. I called, and the receptionist I know, because I was at Dodge the previous day but couldn't wait the 2 hours they stated for the service but they quoted me the price for synthetic oil change. Samantha E. Friendly staff and fast service! Miss Marion. There was nothing wrong. Natalie L. They were friendly and polite and made me feel very welcome!
Amanda Lilly. All the staff are always friendly. I love Valvoline. Always satisfied with the service and technicians at this location. I service both my vehicles here because every employee has a I service both my vehicles here because every employee has a great attitude and acts like they appreciate their job and care about their customers. Awesome job!!! Fast service and friendly staff. Like the long hours of operation. All the staff members were super helpful, great hospitality and got the job done in the perfect amount of time!
Jeremiah was a great service provider. Very friendly approachable and genuine about conversation. Also, notified me that one of Also, notified me that one of my tail lights was out. Saved me a potential ticket.
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Jeremiah always remembers my boyfriend and myself. Grateful Isabel. You educate and train so that when the time comes, you will be ready. We consider what you do to be the work of heroes. We are dedicated and committed to providing you, our hero customer, with high quality, integrity and service in every interaction.
We care about our customers, our team members, our suppliers and our communities; we have been this way since After firefighter gear and equipment purchases, Curtis Service Technicians support you with repairs and maintenance. Curtis Product Specialist teams support customers with educational opportunities, needs analysis, and assessments.
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