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I will make sure the team at CrazySales. At CrazySales we want make everyone a happy customer. We are offering 7 days money back guarantee and if there is something go wrong we wanna help. We currently trainning a couple of new staff,apologies for all the inconvenice. Please email us your invoice numbers and I will get back to you as soon as I can. Thanks Sheldon, They have offered to replace these items now.
Thank you for your help and once again you have a great site and I hope to assist in getting as many people as I can to visit your site. After reading all the disaster stories, I just thought I would say that I have ordered from 1-day good delivery times, pretty average customer service but they do sort stuff out in the end , snatch a deal LOVE these guys!
Awesome to deal with, really good communication , mighty ape great products and prices but I personally have found their ordering and delivery somewhat lacking — however I have a colleague who finds them excellent , crazy sales LOVE these guys too — really easy to deal with and communicate with!
Hi all, Today in ezydeal. It seems to be fake ad and made awaiting customers fools. I wonder that how come all the stock over within a second and also with the website become down. So this is the way they are misguiding customers. Hope the customers and entire ezydeal. Hi, Lalitha, I too encountered this with ezydeal. Come midday the deals that appeared were the ones I received an email about yesterday a pile of marshmellows and some other guff so after repeatedly checking until After i got back from my lunchbreak low and behold, the IPods were indeed on there by this time and were sold out.
I immediately sent a message using the contact link on their site expressing my frustration that these came out late. By the sounds of it i would not have had a chance to get these at all. I am slightly relieved that i am not the only one who was duped here….. Hi Sanford, Yes you are right. It seems the website owner wants the number of clicks for their website to earn more money and fame for their website.
Rather they would have been posted their customer support contact number and Email address even. It seems to be misleading customers by simply wasting their valuable time and make them sit and browse their website. Hi Lalitha, We are certainly not out to fool anyone, but we understand your disappointment. I think in future we will need to consider that people might invest quite a bit of time waiting and refreshing and that adds greatly to the disappointment of not getting one, so please accept our apologies for that.
The iPods went on sale at noon, but the massive amount of web traffic almost instantly froze the server. We have a fairly substantial web server, but obviously still not even big enough! We received notification of several iPod orders from our payment processor and made the decision to take the frozen website down and try and restart it for the remaining stock. The issue you are describing with the stock indicators is one that we are aware of and we are going to improve. Any item that is not paid for within 5 minutes is added back to the available stock, so that others can buy it.
On sites like this, people will add all deals to their cart immediately and then decide which, if any, to buy. This is what causes the stock indicator to jump around confusingly. We are going to make a stock indicator that shows both stock paid for and stock reserved, but not paid for yet. Then buyers would know whether they should wait a few minutes and try again.
I can also promise you that stock numbers are not changed when the deals go live. We feel that would look bad and besides, it goes against the whole idea of a limited-stock sale. Our plan is to have genuine end of line deals and real one-off bargains, rather than simply sell the same junk that one can get at the Warehouse anyway. There is still the draw for the iPad on the 30th of November, and no one has to do anything to win that..
Best of luck from Ezydeal.. I am in total agreement with Lalitha, at It was then notified that they would come back at I wonder how many staff managed to get their hands on an ipod just as it was released. I am now highly sceptical of sites offering items too good to be true becasue more often than not it turns out that actually they are too good to be true. The release of these ipods was hyped up so much that it was always bound to fail and leave everybody annoyed and frustrated at missing out, i can only take their word for it that there was actually anty stock of ipods to be sold to the public and that it was not false advertising, I would be very keep to hear from anybody who actually managed to secure one.
I mean how many members bought this. Hi Lalitha, I too got online at When I finally managed to get on an hour after the deals started at 1pm, all the ipods were sold. My question is, if people couldnt get on because of overloading etc, then how did people manage to get them at all?
Is it just a luck of the draw if you got on their server? Is it the people who have flasher computers whose are faster and refresh quicker that got on there? I would rather they randomly pick say they have ipods people who are ezydeal members, and give them the offer thru email, or something along those lines. I can see that ezydeal didnt forsee this problem, but hopefully they will learn from it. Great big FAIL from ezydeal today.
Website was showing me yesterdays garbage at and then their server crashed. How convienent for them. Guess some lucky punter scored the only ipod. I too suffered today with ezydeal. As Lalitha told they are cheating customers. When I got mail from them today morning, I told some of my friends also about this.
All of them tried and every one got the same problem. The site was up till 12 noon. After some time server down. All my friends told they could not able to buy ipod. If no one got them at all who purchased them? The site staff should reply by giving the details of who ever purchased ipods today. If they are saying truth, they should give the names and their contact numbers or emails on the site. I think they made the server down knowingly and after some time made it up and shown ipods sold. Any one can easily understand this. I have seen this happen so many times before that it baffles me that someone would go out and make the same mistake.
OK I have to add a comment! Yesterday I ordered a book from an author I like but had missed an earlier book of hers on special and was spewing because I really wanted it. I also ordered a copy for a friend at work since I was already paying postage. Way 2 go bookshake! Lani, I too have been using Bookshake a LOT lol and have found them to be fantastic, even their regular books are at great prices, and I emailed them and they emailed back promptly and super friendly and helpful! Im going to give them another few days and if they dont improve, Im unsubscribing, usless!
Apologising for yesterdays ipod mess-up and offering the shower gel instead! If it wasnt available a minute after it went online, it aint gonna be available at What a bloody joke this outfit is! If they cant get their stuff sorted, maybe they shouldnt have come back online yet! Big thumbs up for ZIWI. Its totally been a week for 1day extras! I want my money back that you took out of our bank account please!
Is this the only way I can contact you???
You even have my cell phone number. How hard would it have been to have a quick count at all the people in the data base who had registered for updates from them and add a safety factor knowing full well that the day they released the alleged ipods they would get atleast the same amount of people trying to log on to the site at the one time in the vain attempt to get the ipod.
It does not take a rocket scientist to look at other sites and the issues they have had in releasing this type of offer, just not good enough ….. So did anybody actually get an ipod?? And yes, we certainly had more than two iPods. We invested what we could afford to give away, and the buyers are now in possession of them.
Just FYI, the chance for any one of our subscribers to get one of the iPods was 5 times better than their chances of winning the upcoming iPad draw. Take into account that we are new and our subscriber list is not as big as one might think.
It has also become clear that even five times the number of iPods would have left us in the same position… the vast majority of visitors would still be without and equally unhappy. No one should have to sit around refreshing for an hour and that is something we are sorry for causing. Ahhh am I am another disgruntled customer of Ezydeal and the farce ipods — would be great to know if anyone did get one. What a pathetic excuse for a sale, and I would be one of thousands who wasted an entire hour refreshing the browser…….
Buck up your ideas ezydeal, you sure know how to get a bad name for yourself. We bought some Guinness Pint Glasses. We waited over a month then emailed snatchadeal. They then advised that they had tried to deliver it but as we have a locked letterbox it had been returned. Totally understand this, but to not be advised? They then said they would resend it so we gave them a different address. They advised it had been returned to the shelves so we would get a refund. They then refunded us, minus postage. All small things but altogether made for a crappy experience.
Top Mobiles today http: Also only today Top would be putting new deals through out the day with significant price drops all day……Enjoy! Kind Regards, Online Team http: Yet again I thought I would give Ezy Deal the benefit of the doubt and give them another go yesterday, yet lo and behold at What a load of bollocks, if they are genuine and they are selling out so quickly, what are you supposed to do? Hang around for an hour refreshing every 10 seconds waiting for their stuff to come up for sale AFTER noon? They can apologise all they want, but actions speak louder than words — as they say.
On another note, I have to say a big hurrah! The only contact I have had from them is through here even though I have filled out 2 contact forms, so their customer support is lacking. We think people should only have to take one look at the deals and be able to move on to another site in a few seconds. The deals have been going live at However, we think that some people are refreshing the standby page rather than following the instruction to click the orange button, which checks the homepage and returns if it is not yet noon.
What do you think? You keep changing it all around! I know where the boxes are that I click on everyday and this morning you had me very confused! I bought a product through catchoftheday. The problem is to return it I have to click on the return button relating to my purchase, but there is no return button coming up for my purchase. There is no email address on the website and no phone number. I tried emailing their tech support but got no reply and I tried posting a blog on their blog site with no results. How do you get through to these people when there is no clear method of communication?
Wow, I see what you mean. And I am also having trouble logging in to the ticket system…. Is anybody else having problems with http: Hi, Sheldon, I have also had problems with Catch of the Day.
I just feel as though your customers are being misled. Bought a laptop from http: Hi Jackie here from Freedeals. I have not had a good expereince with http: Then I would gegt another email the day they shipped them out to me. Bought some shoes for my son off nzsale, they were supposed to be navy blue sneakers like chuck taylors for my son to wear to school.
The item I ordered was faulty. It took and age for anyone to return my emails; they eventually gave me the option to replace the item or refund my money. I wanted the replacement. I returned my purchase as instructed and was told I would get a refund. I sent countless emails telling them again of my choice, all were ignored. Catch of the Day is the worst daily deal site I have dealt with. Currently I am waiting for a hard drive which i ordered on the 16 Oct. Have sent them two polite requests for an estimated delivery date — no response yet.
Just to let you know, my hard drive arrived today. Now hopefully it works! For me buying online is extremely convenient. I find what I want online, from the comfort of my desk, and it turns up on my doorstep the next day. How much time did I save by not having to visit shops and search shelves and wait in queues? Hi Sheldon, Any chance of having the websites listed in time mode — the time that the deals change grouped together. I noticed that someone else had asked for this a while ago and I was wondering what the possibility of this would be. Although not a traditional one day site currently, Spreadadeal does offer products that are available on a short terms basis, and we will be moving to a one day format shortly.
Although this is explained on each page on the site, we can certainly look to make it clearer and avoid confusion.
By the way, funds are simply held on the credit card and never cleared until the deal has gone live and finished. Hope that all makes sense! We encourage people to connect with us on Facebook http: I have placed a order through catch of the day. The delivery I must say took awhile but the item I had purchased was what was sent. No track n trace number, No reply through the website. Crappy service to say the least. Just to let you know, Off The Back is now a dedicated 1 day sale website, and needs to be moved into that category from the shopping website category. Just proceeded to process a sale with Catch of the Day.
Entered my card details, left the page to process and seems the website went offline as the page loading failed. I then went and checked my account to find I had been charged for the sale twice and no order was made on my Catch of the Day account. Then tried to email them but the email function of their website kept telling me to log in before I could make contact with them.
I was logged in. As I outlined before, catchoftheday have sent me the wrong item but I have been unable to get any contact with the company even now. It is impossible to register to send an email because it keeps asking you to register, even if you are registered and logged in and i have sent an email to the tech guy several days ago with no reply. They seem to be very dodgy!!!!!! I also was unable to register in order to create a support ticket.
I have now created a ticket and sent over 20 emails with no reply. Catchoftheday is either very dodgy or completely incompetent and people should be wary of dealing with them. Agreed, I will never make any further purchases from this site. I have now created a ticket and also tracked down their NZ address for service. I have found the phone number 03 Calling from NZ that would be 3 I have called the number and left a message on voicemail. I talked to the owner 6 months ago but after several emails to him since then, I have heard nothing. His name is Hezi Leibovich.
I had the same thing happen to me, ordered a home security camera and got a completely different one to the one that I ordered… pleased I never sent it back tho cos sounds like I would have completely out of pocket!! At least we could still use the camera.. Im pleased you have taken them off the list!! Hi there, Thank you for your email. You are correct, it looks as though the oder did not successfully go through correctly however you were charged twice.
Unfortunately we are unable to manually place orders on your behalf sorry. I have managed to locate the extra charges and have organised a refund back to your credit card immediately and will show within the next two business days.
Again, I apologise for any inconvenience caused. Kind regards, Vess Customer Service Crew. Same product, same mix up and same response…. Sent 3 emails demanding an update on the status of a resolution and have not recieved a response since my 1st email with the photos…. These guys are outta control.
What recourse do we have????
Can you provide me with a PO Box or return address that I can use to search for them? Here is the link to the companies register… http: Catch of the Day. You should delete the link altogether, I used them once and the product ergonomic mouse was faulty, when I say faulty I mean it did not work at all. No response from them. I have exactly the same issue as Andrew and Al Ronberg.
Ordered pro tools recording studio and received pro tools vocal studio. I hate being messed around like this. Used contact ticket system to express concern… Included photos in Ticket as per instructions. And that is the last I have heard from Catch of the Day… No contact is appalling business and I think we should find some way to collectively complain about this!!! I have not had a good expereince with http: Since doing that almost a month ago they have stopped responding to my emails. I got a video baby monitor from catch of the day, and got send a much superior product to the one that we purchased.
Problem is, one of the chargers was faulty and blew within just a couple of weeks. Is there any protocol about how long you have to send a product back after a return is arranged? And if the company looks to be suss, am I better off to try and replace the charger or get it fixed without dealing with COTD? If you get it fixed yourself your chances of being reimbursed for the repair are slim to none. Visa and MasterCard have rules that require any bank issuing their cards to follow card holder instructions and reverse if the item provided is not what you expected.
You have days to reverse a transaction at which point if the website get too many reverseals they will suspend their credit card services.
Here is some advice about Charge-backs from Consumer. I purchased a MP3 player from Catch of the Day which took nearly a month to be delivered. The battery only works for a maximum of 10 minutes.
Sounds pretty awful too. I contacted Catch of the Day via their website and lodged a complaint on the 8th November and requested a refund. I have heard nothing. I will not be purchasing from this site again and I am telling as many people as possible not to as well. Is it just me, or has http: Hi Dan, I agree that it is confusing. The deals start at 12noon on Mondays and finish midnight Friday night every week. They replied and asked me to send the faulty product to a free post address. I did and have not heard back.
I have emailed them and asked what is the status is. I have not heard back. I was seeking a replacement but now just want my money back. Finally I heard back about a month ago and they have advised me that they have recieved the faulty laptop and have given me a store credit which has been applied to my account.
I am just now waiting for them to get back up and running…. YAHOO well not really you would think yahoo would look after there customers but was I wrong one month later we are still waiting for a 10 day delivery shame on you yahoo. I purchased two of the Samsung f touch screen phones off 3deals not long ago. I waited about 8 working days for them and they never came. I sent emails, and when they finally replied, it turned out they had never sent them in the first place!
They then advised me that I could not have one pink and one silver phone, as they had sold all the pink ones and I had to settle for two of the same colour. Luckily, they redeemed themselves a little by sending it on an overnight delivery. A quick note to our wonderful customers, were running a little behind on shipping a few orders due a massive surge in sales Mainly the ION watches.
We have hired temp staff to catch up and all outstanding orders will ship out today. Just wanted to say cheers for such a great site! It makes life so much easier. And its amazing to see you going to such lengths for the guys who have problems with their orders when you really dont have too. They said day delivery. I have emailed their customer service once, then received a reply saying they will contact the supplier.
No news since then. Hi Sheldon, No luck so far. That was more than a week ago. Then nothing else, they are not even replying to email anymore. As you may be aware Hubsta Limited in receivership was placed in receivership on 4 November The receivership has been registered with the Companies Office http: I got an umbrella off 1day, took a week to arrive, took it out of the box and it was broken.
Im not impressed about this at all. I happen to be heading away so asked them to hold the order until the 2nd of Nov. I get an email today saying actually the item was sent on the 20th, but shows at NZ Pos as been sent on the 24th. Are you sure about this? Whops sorry you are right D, its Catch of the day.. Have to say the Lollies were waiting on the door step when I got home on Friday, still no invoice or tracking number or response to my last email.
But at least I got the lollies I was expecting.
They have horrible customer service still! Hi Julie, if you want to unsubscribe from their daily newsletter there is a link at the bottom of their email newsletter that enables you to unsubscribe. I have used snatchadeal a few times now. I also ordered a book from them about 2 months ago and they sent me the wrong one. Both times I have phoned them and their service has been excellent. The woman that answers the phone is super friendly, has a good sense of humour and is very efficient at her job and getting your problem sorted out.
I reccommend their service to anyone. I never win anything! I only have till this Friday to spend it tho, so hopefully I can find something I want. Thanks for that Michelle. Hi , Has anyone dealt with Megadeal? We sold 46 deals and according to Megadeal 45 of them cancelled??? This could be a scam company.
Does anyone have any feedback?? I had no problems with the order but i got an email saying some of them were wrong and that they were 4gig cards in stead of 16gig cards. They refunded every one and even me who had nothing wrong with the product i brought. Bought the Oreo pack from snath-a-deal, just want to say: The actual pack is very small, with 36 small pack and 3 Oreo in each pack, total pieces of Oreo.
Hi D, I think you are right. I think they used this photo from Amazon which is has 6 per pack. Firstly, lovely website, thank you! Flicked off an e-mail this morning, but just wondering if anyone else needs a tambourine player ina band? We do apologise for that. Hopefully you received the courier ticket and returns form that I emailed. We will do our best to get you out a couple of replacements that are up to an acceptable standard, if we are unable to do that we will process a full refund for you. Catch of the Day Had ordered an external hard-drive off them on the 16th October.
On the 26th I finally get a reply which says:. There was a delay at our distribution centre and we are trying our best to get the thousands upon thousands of daily orders packed and dispatched quickly and efficiently. Not to worry, once the problem has been resolved the order will be dispatched as soon as possible. I apologise for the inconvenience and for the delay. From what I see, it takes a bit of patience with them to get things done although the time frame and effort for it to be completed might not be worth the deals they provide.
Will keep my status updated till if I get the item. As with some of the other posters, I too ended up receiving my hard drive yesterday. While I am glad it has finally come, I must say it took far too long although it took just under 3 weeks which their site says you should get it weeks. I think what is most annoying is how slow they are to update the progress. For those still waiting for theirs, hopefully yours will be coming soon. Will let you know if I also receive my hard drive.
I was interested in buying some of the Chupa-Chup lollipops that they had on a few weeks back, but after reading some of the comments here I decided not to. Surely there must be some form of recourse against CatchoftheDay. I received the same non committal responses to my first two e-mails but the third e-mail has been ignored and there has been no response to a telephone message left on the Australian phone number. I bought a triple sunscreen deal from 3Deals.
Awesome, arrived within 24 hours. I bought the Ab Roller from http: It got shipped to my place less than 24hours after I bought it, stoked! Nevermind i just checked my emails and i have had 2 emails explaining the problem and that they have been dispatched now GREAT customer service!!! Just got an email saying that the size t shirts I ordered 15th Oct are sold out.
I can return the wrong size one they sent me or have a refund. I am overwhelmed by the sheer volume of sites available. Has nayone else had dealings with Chris from Fragrance guy? I might be able to help you with that Nikki. The new owner is Dave, and I just emailed him to draw his attention to your problem. Do you have any contact details for Dave would be good if I could contact him directly leaving to go to Melbourne in a couple of weeks and the perfume was a gift to take to my daughter.
Same here Nikki — took close to a month before ours arrived from Frangrance X — it will get here tho! Bought a bug zapping racquet from Catchoftheday on 18th oct and still no sign of them shipping the product,sent them a couple of emails but in vain no reply. Is this trader to be trusted? Hi, I was sooo impressed I thought I would post a message! Hey Phillip — you got your external hard drive from Catchoftheday yet? They have just received a terse email from me…. Crazy Sales are currently pissing me round with a shoddy free standing punch bag they sold me.
They have offered me more parts to fix it but it is so badly made I just want my refund! But so far they have been very slow to respond, and very unhelpful! Ok to add to this 1day and 3deals have always been outstanding so I definitely recommend them!!! Just wanted to say, I ordered something off Daysale. And have purchased many many things off MightyApe. How does it work giving away stuff for free? Is their income purely from advertising. Have you seen their shipping prices?
Over twice the price of anywhere else. I bet its real crap product as well. Hi Jackie here from Freedeals. Yip site is absolutely legit! I have no idea how it works or how they get their income, but I got the boxing hand wraps this week and their service was excellent. I am based in Wellington, so I assume they are too since service was so quick. I got a watch the other day, and arrived within two days. Quality has been good so far too. Has saved me hundreds of dollars. Should I be telling everyone…. I might miss out next time!
I ordered from them the other week, it took 2 weeks for my item to arrived, however they did email approx every 2 days updating me on the status, and explaining it was due to their supplier and in future they will have the products before they get listed — good to hear. Also because of the delay, they included a free 32gb Memory card with my item, that was awesome! Very happy with the end result, and the good communication from their team so I always knew exactly what was going on down to the very day I recieved my item.
Shipping covers postage and handling fees. Overall a pretty good deal if the item is free in the first place!!! So how is your group making any money then Jackie? If the very high fee for shipping is legitimately for shipping? They are involved and they can't disclaim any responsibility for quality control. But there is no obligation to mention your consumer rights on the website.
The terms and conditions of the major daily deal sites are not always helpful. When Fairfax approached the major sites, all were aware of consumer law and said they would step in to make sure faults were put right. But their website disclaimers were not always consistent with their real-life customer service policies. Some had terms and conditions skirting or outright denying responsibility for product quality. Some described themselves as "agents" and directed people back to the goods supplier.
Most mentioned the Consumer Guarantees Act only as part of lengthy legal disclaimers denying any added liability. Edwards urges customers to complain to the Commerce Commission if a site tries to mislead them. Its website doesn't touch on faulty goods, unless the supplier closes down or fails to send them. GrabOne customers are directed to contact the merchant in the first instance to resolve an issue with their product. Grabone said it would step in with a refund if a merchant was unreasonable.
The merchant should always be your first port of call if you have a query or concern about your experience. In reality the company says if a merchant doesn't respond well, the website will process a refund and pass on the cost to them. Much more helpful is an easy-to-read section in the FAQs explaining that buyers can return faulty items and how to do so. The bubble burst and a number of players shut down. I always felt like a half-priced diner going out on a Treat Me coupon, because often I was treated like one.
The restaurants were usually just trying to fill seats on slow nights. It was, more often than not, a patchy experience. The daily deal sites are still there, but the scene has changed. GrabOne, the best known, has tried to reinvent itself as an online marketplace, more akin to Trade Me, but has struggled. Trade Me sold Treat Me in after dabbling in daily deals for a couple of years. But some daily deal survivors are quietly doing very well. Its timing was perfect, with economic recession looming.
It has just sold its 10 millionth product. One of its bestselling items is a steam mop. Electronics and clothes are its two biggest product categories, although managing director Greg Bell says furniture is a fast-growing category. They refocused on physical products that they could touch and test themselves.