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Some of the same guys as before. They did not remember how to reset the oil change remi Is there not a manager who oversees these young men? Then they wandered away from my car. It seems that a supervisor could keep these young guys on task. Bill j. Timely manner that work was done. The staff was friendly even though they were very short handed they worked as hard as they could with what ppl they had.
Just on Just one person doing the oil and 3 ppl doing the cars. Every body was doing their best. They did good enough for me. It did take a bit of time but that was ok. Red car Pricing is crazy. There isn't any value there. Way t Way too expensive for what you get. Plus there is no circulation, so after 20 minutes in the heat, I am pouring sweat. Not a favorable experience. Tara K.
Everything went great! Fast, friendly, informative, non-pressuring service. David E. Tech was courteous and communicated well. Very good services every time I go there and all techs are very good at their jobs. Steve nickins. It was a great business. I appreciate the effort to move as quickly and efficiently as possible.
However, because of the need to move quickly and meet sp However, because of the need to move quickly and meet specific time limits, staff seem to be in too big of a hurry. We waited outside a good mins. All of the staff were highly professional and courteous. Made me feel like a human being and not just a customer. Friendly people. Explain everything. Took time to figure out what was wrong with my window washer. Greatly appreciated. No waiting. Friendly staff.
Reasonable price and was able to use my coupon code for additional discount. Young men were friendly and knowledgeable and were fun to talk to! Teresa R. Well, I was greeted and told there would be a wait. No problem, I was not in a hurry! And to save time, on of the techs did t And to save time, on of the techs did the visual checks while I waited! That was a time saver! Also, a new tech was being trained and it was nice to watch the manager take her time to train him on all the checks and calls to the oil changer below!
I have used this service center for awhile now and I am always satisfied with the service! Will S. Took entirely too long to get into the bay and get the service started. Wait timewas approximately 23 minutes. Tire rotation wasn Tire rotation wasn't available because the lifts weren't operable. Air Filter wasn't checked. Ken S. First rate, fast service. Martha L.
The staff answered all my questions and were professional and thorough. I have been a customer of this Valvoline location for ove I have been a customer of this Valvoline location for over 10 years. Shirley j. The staff acted like professionals and let me know the steps they were taking. Your staf was working very hard pn very hot day it seams thesy were understaffed.
All this is understandable but it did take too All this is understandable but it did take too long. Candace was amazing, great at multi-tasking. Kept me up to date and checked on me during the air conditioning service even thoug Kept me up to date and checked on me during the air conditioning service even though she was the only one working in the bottom of the bay and it was very busy.
Ben P. Valvoline is generally over-priced for an oil change. The only reason it may be worth paying the price is convenience. Vern b. The employees are very professional they get you in and out of the door and make sure that you understand everything they are d The employees are very professional they get you in and out of the door and make sure that you understand everything they are doing. Tracy L. This was my routine between oil check up for top off. They filled my tires and checked everything and I was in and out in less They filled my tires and checked everything and I was in and out in less than 10 minutes!
Great team there! The staff were all really nice! When I pulled up, I asked them if they noticed the noise my car was making. It was idling low a It was idling low and in consistently. I had just made an appointment elsewhere to get my car looked at and was expecting to pay a lot to figure out what it was. Then he offered to change it out for me no charge, called the neighboring auto part store, and they brought me the part for which I paid cash.
He quickly replaced it in no more time than a normal oil change. I really appreciated how down-to-earth and friendly everyone was. They all seemed like they enjoy their job, which is great to witness. Thank you!! And thanks to Chris! The only problem I have is they spill the oil all over the engine. I have to clean up after every visit. Maybe they could just Maybe they could just slow down a bit and respect the people's automobiles a little bit more.
The asst. Candice, the person who helped with my car was easy to talk with, super friendly and it seemed she ran a very efficient team who Candice, the person who helped with my car was easy to talk with, super friendly and it seemed she ran a very efficient team who respected her. It was a quick trip in and out. Quick and easy oil change. Debby S. Great workers very friendly with great attitudes and very efficient! Chris P Bacon. The lady that helped me was awesome. Anita H. Your staff is friendly, professional and courteous. Jane S. The young man that helped me was very courteous and kind.
He answered all my questions without hesitation. The entire staff was The entire staff was busy and working consistently the entire time I was there. Calvin S. Fast, friendly, and efficient. Nadia C. Staff was friendly and quick. They didn't recommend any unnecessary services. They explained everything in detail and helped me They explained everything in detail and helped me reset the oil gauge in my car i didn't know how to do it in this new car.
I was a bit concerned when I learned how new three of the four were. They all said they had been t Judy V. Rico C. Fast in and out service. Nice people. Very courteous and informed me about the wear on my front tire. Sam D.
I was satisfied with the experience. However, Iknow they always check the lights and they said I was fine. Of course it is highly possible that it went out right after I had the car serviced. Still, it was frustrating and I am hoping the worker was paying attention and did not just miss the headlight.
I can take it back to bridgestone and get it done, but it would be helpful if I could do it all at one time. Lastly, it did seem expensive. I used a 10 dollars off coupon and still paid over fifty dollars. I do not know if that is the normal price, but it seemed high. Jo Anna B. I am always highly satisfied with this location and always take my car here because the staff are friendly and easy to work with I am always highly satisfied with this location and always take my car here because the staff are friendly and easy to work with.
Friendly courteous staff had me in and out in a timely manner and knowledgeable. They was very nice and friendly. I think this is definitely a higher pric We were greeted outside and told there would be a wait. The cars already in the bays required some extra services. We left and We left and had lunch and when we returned there was no wait. Everyone was cordial and helpful. We were in and out quickly to run our errands. The customer service was fabulous. Rosena Felder. Quick fast service. I was in and out.
I will definitely come back every time I get an oil change! Wesley talked me into getting the transmission flush. Bentley day there almost the whole time. It took awhile, but Bentley made It took awhile, but Bentley made it seem like time flew by! Was very welcomed by both. Definitely will be coming back! Nice staff, I picked a great time to visit - no waiting, requested and paid for exactly what I came there to do. Kella H. Staff were very friendly and involved me in the entire process, and the service was completed in a timely manner Hey ther.
The staff was friendly and courteous. They talked me through what was going on. They took care of me and my car. The staff is very friendly and they know what they are doing, and I love how quickly it us. Frank H. I have used Valvoine for years and appreciate the consistency and professionalism. Robbie B. I was able to remain inside my car.
This happe This happened to me years ago at Juffy Lube. I never returned.
The price was expensive, I wasn't made aware of pricing until after they already started. Stacy R. The service people immediately greeted us in a friendly manner and got our car right in for service. As part of the oil change s As part of the oil change service we were informed they will check tire pressure and fluids. We were leaving for a weekend out of town and the full service was a time saver! Lawrence G. They were not equiped to do a fluid change on my transmission. Chris B. The two people who took care of me were great. Candace and hunter enjoy the job and made my experience fun.
Jerry G. Wait outside was longest I've ever waited but I don't think it was the fault of the staff. They seemed to have relatively invol They seemed to have relatively involved service going on at all bays. Chris and Candace were both extremely professional and friendly. I couldn't have asked for better service and will definitely be I couldn't have asked for better service and will definitely be back!
I bring my company truck so I am here often but this crew always takes great care of me. They seem to really enjoy each other an They seem to really enjoy each other and the job they are doing. Wesley and trent took great care of me even replaced my air filter for me. The crew at this location rocked it. Terry H. Customer service was top notch and felt my vehicle got proper attention. While the Valvoline employees were extremely nice, they told me my oil filter was "stuck" and that they were unable to remove it While the Valvoline employees were extremely nice, they told me my oil filter was "stuck" and that they were unable to remove it or change my oil because of it.
I took it to an actual mechanic and he said he has no idea why they told me that, that it was easy to remove the filter and perform an oil change. They only tried removing the filter from underneath the car, when it would have been much easier to remove it from the hood as well. The manager indicated to me upon my return to get a paper receipt and get the maintenance button reset on my RAV4, that my truck The manager indicated to me upon my return to get a paper receipt and get the maintenance button reset on my RAV4, that my truck did not have a rear differential and that the previous manager was terminated because they were ripping off clients charging them for services that they did not need.
I thought that was very strange and it does not make me trust this particular location anymore. Do nor like being asked to buy other services when i specifically state that im there for only an oil change. Vernell P. The staff was very professional ,and greeted me upon arrival to let me know there would be a few minutes and asked me if I mind The staff was very professional ,and greeted me upon arrival to let me know there would be a few minutes and asked me if I mind waiting a few minutes to pull inside a stall.
They also started to check various items on my vehicle before I actually made it inside. My technicians were wonderful!
I will be doing business with them again in the near future. The staff was great. I am disappointed,in cooperate management. I learned that you record all communications between staff and c I learned that you record all communications between staff and customers in shop. It seems employees aren't allowed to use their own judgement when it comes to offering services.
It seems like it is a complicated solution to a simple problem. If you train staff better,overall not this specific store, then you wouldn't have to have this program at all. I could go on about how this program is not effective but i tried to keep this short. Donna C. It's great that I can wait in the car for the oil change while I read a book.
The prices are very reasonable and the staff are The prices are very reasonable and the staff are great! Doug P. Wesley was my serviceman. He was phenomenal and was able to have my vehicle running smoother after he informed me of a new treat He was phenomenal and was able to have my vehicle running smoother after he informed me of a new treatment offered by Valvoline. I really appreciated his expertise and willingness to go the extra ten miles to see that my vehicle was taken care of.
I really enjoyed my experience with the team and will be back in the future. David Wayne. Very professional staff. Quick, but very accurate in their work.
Excellent service. Thank you. Amanda H. Was in over an hour, which included a battery change, but oil change took very long time. One new employee was struggling and sl One new employee was struggling and slowed the operation down significantly. Staff is friendly, and professional. I like that I can stay in my car if I wish while oil change is being done.
Enjoyed a quick oil change with great service. They explain what was going on. Inform me of maintains they felt would be needed in the future. Chris the assistant manager was very very helpful and knowledgeable.
Don't wait until it's too late! Schedule your next oil change at a Firestone Complete Auto Care in Goodlettsville, TN. Find a Jiffy Lube® in GOODLETTSVILLE, TN now. 3 Coupons Available We pioneered the industry by providing fast, convenient oil change services back in.
He spent his explaining the difference in oils to me. Beth is always super friendly and helpful. Sarah was fast and friendly as well. I tell the worker what I need then they get what I asked for then they tell me what they can do. Very curtious made u feel comfortable in every way communication very well questions answered very detailed as well as very sati Very curtious made u feel comfortable in every way communication very well questions answered very detailed as well as very satisfactory This is my visit to this location.. Cam D. Employees always professional and courteous. Get me in and out fast.
Good service at this valvoline center. The people who took care of me where Candaceand chris and they were so friendly and made it feel more like friends changing my o The people who took care of me where Candaceand chris and they were so friendly and made it feel more like friends changing my oil. Terry W. The staff conveyed to me that they were genuinely interested in maintaining my vehicle so that it would last a long time and giv The staff conveyed to me that they were genuinely interested in maintaining my vehicle so that it would last a long time and give good service.
I did not have to wait get out of my car and love the customer service. Staff was very accomodating and pleasant. Done in a short time and they were bery helpful. Ernie J.
Staff was friendly and informative. I like the fact they advise what additional work needs to be performed on the vehicle and gi I like the fact they advise what additional work needs to be performed on the vehicle and give you the price for doing it, but do not pressure you to purchase the item or service. Becky C. All of the staff I encountered during my experience were very knowledgeable and friendly. I like the fact I can stay in my car I like the fact I can stay in my car while getting an oil change. My wait was 45 min before service everyone was kind an came out to let everyone no there wait time.
David M. I come here all the time. You treat me and my car very good. Lisa G. Pulled up to 2 cars waiting outside 2 bay doors. I waited 2 mins to I waited 2 mins to see if other vehicle wanted to change lanes. They did not move so I pulled forward to the empty lane. I was greeted and told it would be minutes which seemed like a long time since I had already been there around 10 mins with no movement. My line opened first so they asked me to back up so person in the other line could go first. I backed up and then noticed she was conversing with mgr - he must have offended her so she also left.
I was told I could now pull in. Anyway, it made me feel very unsure about the quality your oil changes and the service I was about to receive. During the time, he made several jokes to the others about women and then said "no offense" since I was a women with 3 young girls also within earshot. Again very rude! I also realized I was never given a receipt for the first time. Chris, Jamontea', and Michael were great! They were very courteous and friendly.
They had me in and out in no time! Thanks guys! Love the idea of an all female staff. Happy cusomter. Chris did a great job!! Everything was sufficient. The service was fine, the work was done quicker than any other place I've been, and the staff was fri The service was fine, the work was done quicker than any other place I've been, and the staff was friendly.
The only drawback is the outrageous expense of getting a simple oil change these days. That is across the industry, not just Valvoline. M Pittman. Fast serivce. Friendly staff, explained services thoroughly. Leah E. Everyone was extremely friendly. And explained everything really well.
Jazzy Jazz. Had me out of there in an instant!!! Allen R. I thought the price for a conventional oil change was high. Louie Johnston Jr. I drive a little farther to go to this location as the people are always service oriented, even though there is a lot of turnove I drive a little farther to go to this location as the people are always service oriented, even though there is a lot of turnover in employees.
The price has increased over the years I have been a customer there, very close to being too high now, but the service is great. Anna D. Though it took a while for someone to acknowledge me and tell me where to pull in, the team members were courteous and knowledge Though it took a while for someone to acknowledge me and tell me where to pull in, the team members were courteous and knowledgeable.
They seem to have efficient systems in place, and a collaborative atmosphere. As a woman, I was put at ease by the presence of three female team members. Bernie d. Just a good experience for a reasonable price. Very customer focused! Eric D. Selection was in error.
No dissatisfaction. Myra W. Impressed with the speed of the inspections and oil change and the friendliness of the staff.. Quick polite and efficient. Ruth B. There were cars already waiting outside when I pulled up, so I knew it would be a wait. I was greeted promptly and told the app I was greeted promptly and told the approximate wait time with an apology. Transparency in Supply Chains Act. My Store: My Store Rivergate Parkway. Goodlettsville , TN Request Appointment. Shop For Tires. Change Store. Find a Midas Store:. My Store. Call Details. But don't leave your oil changes to just any auto shop.
Firestone Complete Auto Care in Goodlettsville, Tennessee is home to outstanding customer service backed by superior expertise. Don't know what kind of oil you need? No problem!
We'll help, plus we'll stand by our Fixed Right Guarantee to make sure it's done right the first time. Plus, when you come in for an oil change, we'll give your vehicle a complimentary point inspection.
We'll even go one step further and give your vehicle a free point inspection with your oil change in Goodlettsville. Best of all, all Firestone Complete Auto Care parts and service are warrantied for 3 months or 3, miles whichever comes first. It's all part of our signature total car care experience we offer every customer.