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Your Choice. Better Plans. More Choices. No Slow Zones. WOW - Internet. Never think about WiFi again. Get Plan. Better plans. More choices.
Your Recordings. Record 6 HD shows at once. Play back in any room. Store GB of content. In one. Access content from your PC on your TV. It's all part of the same network. Get to Netflix faster with direct access built right in. Only 8 more months to go They scanned it into their system as returned however did not remove it from my bill, which for some unknown reason they must do manually. While at the same time, the modem had been reissued to other customer s whom were also charged the rental fee on the same modem.
When the technician installed my WOW! We could call out, but when calling my number, it was forwarded to another person's voicemail. He was unable to correct the problem and told me my phone was "probably too old" and told me to get a new phone, and if that didn't work the "operations' would have to solve the problem. I hooked up a new phone and had the same problem. Then I called WOW!
She made an appointment for another tech to come out and told me if he can't fix it "operations" would have to take care of it. The next day a tech came out, could not fix the problem even after being in contact with his technical support. He was here almost an hour and by the time he left I had no phone service at all, I could not call out and all calls to my phone were still being forwarded to some else's voicemail. Again I was told, "operations" would have to fix the problem. After a few days and still no phone service and never being contacted by anyone from WOW! Again, I was told "operations" would have to address the issue.
Finally, after 3 weeks of never having any phone service, that was already paid for, I called WOW! I don't think they have an "operations" department, and this is just a way to blow off their customer. Now I have to find another provider that will provide phone service that is paid for. Signed a contract for internet, phone and TV.
Constant problems from day one and finally had to change to a different company. Charged early term fee for a contract that WOW could not fulfill. WOW has a wonderful way of increasing revenue. Lose your check. When you call in and pay by credit card and have bank call to tell them you did send the check, and a stop payment is issued, they drop the late charge.
Mysteriously the check arrives the next day, they submit it and wonder of wonders it has a stop payment on it. They try again the following month because they will no longer take your check because it bounced!!!
We moved and did not have Wow coverage at our new location. I received a call shortly after we sold our house asking us to disconnect our service so that the couple who purchased the home from us could begin their contract with Wow. The representative on the phone said nothing about a disconnect fee and because I was on an autopayment schedule, I guess I assumed they wouldn't close the account until after the final payment came out.
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This is outrageous. I refused to pay it and was sent to a credit management company for claims. They then insisted the only way to get out of it is to pay it and then try to fight the company.
Availability may vary by ZIP code. Unlike their Internet-only plans, this bundle has a price increase for the second year of the two-year contract. After a year, they increased the rates without warning. These systems currently pass approximately 67, homes and businesses in the area. Actual WOW! Internet is currently not owned by any other ISP or telecommunications company. Can't wait till the contract is over.
I'm flabbergasted. Why would I be charged when I had no option to continue my service at the new house location and the representative asked me to disconnect service. I Disputed WOW Cable and Internet pro-rating methods on service I paid in full via credit card and canceled 1 week after services began.
I used one 1 week of internet and their pro-rating said I used two 2.
Capital One Bank credited the amount of my payment to my credit card statement. WOW took the full amount and added returned check fee and sent me another bill Three 3 what they claim I originally owed them. I am a disable senior citizen and cannot afford an internet, cable and phone company that continually raises the rates charged for services. Then when you cancel and dispute the prorating methods and fees, charges and fines to the bill.
I tried to resolves this matter with the Better Business Bureau. Pay to dispute charges or pay more than what you owe WOW Cable and Internet suck Shame on WOW! I see I am having the same issues as everyone else, this company lies to its customers. I had Wow! Way service and before I signed up I asked the rep if I move out of Wow! He told me No. Within that year my job shut down and transferred me to a different state that Wow!
Way does not cover and I have been charged an ETF. Not only that but I called to cancel service and was told to turn in the equipment, on my credit report there are 2 charges from you and I was continually billed after canceling service. I need this issue resolved and removed from my credit report ASAP! So WOW!
The rep I spoke with kept telling me my pin and ssn was wrong then asked for last transaction which I gave to her. She said she was putting me on hold to review the account and she hung up on me, so you think she called back? I work from home and my internet service on my hardwired computer was constantly intermittent.
My signal would drop repeatedly. Wi-fi and phone was the same. Every time I called in, notes were not maintained. Every technician that arrived here would find completely different issues, each would express amazement that the last rep that came here to service this account missed certain issues. I have spent endless hours on the phone with technical service reps telling me there is nothing wrong with my signal, and then do a speed test showing 1 mbps upload and 1 mbps download. They would issue me credits which did not cover my loss in wages. They wanted to charge me an early termination fee for disconnecting their service which they could never get to work properly.
Now I have disconnected their service screwed that up too. They owe me money and it's taken another hour and a half rectify the situation. Massive outages lately, the latest lasting several days and still continuing. No word on when we might see service restored, and the outage covers vast areas of their service area.
Outages have been becoming frequent and company is likely losing more customers by the hour. Looking into other providers now myself. Can't rate lower than one star here. Their customer service sucks. I was their customer for one year and when I moved to an area where there is no WOW service available.
I went to one of their customer services location and they confirmed that if there is no service in the moving area we will not charge you anything but after that, they keep sending me invoices for ending service charge. I called the customer services many times to solve the issue but they are so unprofessional and rude. Every single time requires multiple phone calls only to face a 3 and a half minute series of menu prompts before you even get in line for help.
It's downright maddening. Then, the final insult, after you think you're all done, they suggest, "You should call back a few days before you leave to confirm. I just told you what I need! But our park is stuck with Wow. Such horrible horrible horrible service. Two years ago, I signed up for an Internet package after a door-to-door salesperson assured me that their rates are "locked in," unlike their competitors. After a year, they increased the rates without warning. I called to cancel service, and they said I could get a special discount and rates would not change for 5 years.
It turns out they tack this discount on top of a plan that they can arbitrarily increase at will. Sure enough, they snuck through another rate increase this month by switching my base plan to the "WOW! Renewal Internet Plan. This company's contract is meant to steal from its customers and when you try to resolve the issue their representatives are curt, unprofessional and rude.
They treat you the customer as if you are obligated to their service and they don't listen or assist in resolving the problem because the problem is yours not theirs. In this day and age when people have choices it's hard to believe that any company would treat people as if it's not the customer who gives the company money so they can have a paycheck.
How do they forget that customer service should be their priority. I was literally told by their rep I should wait for them to ruin my credit. They have no solution for me because it's their contract; SERIOUSLY who says things like this and what happen to staying professional and offering service above and beyond what your customer expects.
Even though I've been with WOW for only a week, my experience with this company is more than disappointing. First of all, a technician who was scheduled to install WOW internet in my house totally screwed up the installation, and as soon as she left and I canceled my service with Spectrum, I stopped receiving internet completely. When I called technical support, nobody could figure out why my internet wasn't working and I was getting completely different responses from different representatives.
Some of them told me that I can continue using my old modem that I previously used with Spectrum, while others told me that I need to purchase a new one because WOW works on a different frequency than Spectrum does. Nobody could fix my issue over the phone and no technician was available for 4 days. Even though the supervisor assured me that I don't need a new modem and my old one would work just fine, I went ahead and bought a new modem just in case. When 4 days later another technician arrived, he could hardly figure out what the problem with the initial installation was.
He eventually realized that the first technician connected my service to Spectrum box! When he fixed that, he was not able program my old modem and without my permission! Just three days later after all this ordeal, I received a bill that charged me the full amount for the whole month without any credits applied. When I called customer service to demand promised discount, they gave me only partial credit and argued that the amount is based on my monthly rate.
There were no notes on the account left by the supervisor and I couldn't prove my point. It's the worst internet provider that I have ever had and their customer service representatives are unprofessional and poorly trained. The company's policies are not aimed at customers' satisfaction at all, but only on making money at all cost. As planned we moved to a new house and called WOW 3 times to transfer our service and they told me that they do not offer service in my new area.
They said they would cancel my service and never mentioned about charging me a fee. I called and finally was able to speak to a supervisor and she told me there's nothing she can do and I have to pay that unless I have an military order or something like that. I am so disgusted with this company.
I was approached by a salesman after looking at WOW packages online. I specifically said I was not interested because of the uncertainty of increase amount during the 2nd year of the contract. When I contacted the billing department, they said they did not have another discount that could be applied to the second year.
They basically said tough, the salesman lied, and they can't do anything for me. Therefore, if you are considering a WOW two year agreement, note that no matter what you are told, there are no guarantees for the last half of your contact. At least with Xfinity, you know your bill will not increase within the two year contact period.
Poor internet service.