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Sears Auto Centers is offering "exclusive" deals on two of its high-end oil change options. And it is leveraging its partnerships with Ashland Inc. You get the picture. I know a number of dealers rotate tires as part of their oil change. That seems to be the going rate among independent tire dealers in Northeast Ohio. Do you think the Sears offers are competitive?
If you charge more for a similar service, will you match them? Sears is promoting the oil changes through Nov.
I wasted time while they fiddled around and did not communicate. I moved here from Boise. I bought an alternator for my F diesel truck from you guys almost 2 years ago and had you install it. You guys installed the wrong one the first time an alt. For a dual alt. Boise location comped my batteries since I chose to pay for my FICM myself because I wanted an aftermarket one and put the correct alternator in my truck. My alternator failed last week and stranded me with my 85 year old grandfather miles from home.
I called my local sears and the manager was a total jerk to me and would not honor the warranty even though he stated it was still valid. He stated he would not honor the warranty because the last sears didn't put notes in the account stating they installed it even though he has record of ALL of the purchases including that one. I called corporate and they assured me they would fight to get the alternator I had to buy so I could get home reimbursed and have the District Manager call me within hours.
I have spent a lot of money with Sears over the years as my account will reflect and I would like to continue to do so however if this matter isn't resolved I will never step foot in Sears again. On Sunday, November 26, I took my car to Sears because the battery was dead. They sold me a battery.
Then they told me that the alternator was defective. It was Sunday, I needed the car and they could do the work immediately. In this situation, rather than waiting to take my car to a trusted mechanic, I had them install a new alternator. On Monday, November 27 I noticed that there was a large puddle of water under the car.
I took the car back to Sears. They told me that they could find no leak, and that the water must have been from another car parked in that spot before me. On Tuesday November 28 first thing in the morning, there was another puddle of water under my car. I took car back to Sears, and this time they told me that the leak was at the connection where the hoses connect to the radiator.
They told me that they could not repair it. They also told me that I now needed a new radiator! I told them that I have owned this car for 15 years, always parked it on my concrete driveway, and there has NEVER been a leak on the driveway before! It seems quite a coincidence that less than 24 hours after Sears installed a new alternator, there is a problem with the radiator. They told me that, yes it was quite a coincidence that the radiator connection was leaking.
But it could not possibly have been created by them. Later today, I took the car to a trusted mechanic. He told me that when Sears installed the alternator, they pressed down on the top of the radiator, and that was the cause of the damage. Easy to understand since the alternator is less than 5" from the radiator, and the belt driving the alternator is even closer! Tomorrow my trusted mechanic will begin the process of attempting a repair, but they advise me that the entire radiator may have to be replaced as a result of the poor craftsmanship of Sears installing the alternator.
Does anybody out there really believe that this problem occurred less than 24 hours after Sears serviced the car, and it has nothing to do with the work that they did? That it was "not possible" that they did anything that could have caused the problem. It looks like I am one of the last folks to learn what a terrible service provider they really are! I bought new tires from the Glendale Sears Automotive less than 4 years ago.
The tires have a 70K mile warranty. After driving less than 25K the rear back tire looked low so I put some air in it. About 10 days later I drove another car for a couple of days and when I returned to my car, the tire looked a little low again. I put air in and went to Sears to have it checked out. I walked in and there were no other customers. Four sears employees were at the desk and it literally took 10 minutes for them to help me.
Get a $ Sears Award Card with automotive purchase of $+ by Sears- Sponsored Rebate When You Buy any 4 Tires Sold and Installed by Sears Auto. May not be combined with any other coupon or associate discount. 6 months** on automotive and tire (H) items over $+ - + made at participating stores.
I went out with a women to check out the car and she said that I didn't buy my tires from them. They would never sell me such a crappy tire. She said the sidewalls of the tires were all cracked and falling apart. I insisted that I bought them there and we went in and checked the computer. When the information was confirmed she started to back peddle and blame me for the damage to the tire saying they really were a good tire and I just drove around on flat tires and that caused the damage. Her assessment was I needed new tires.
I asked her if they would be prorated because of the warranty and she said they would not be because the tread of the tire was still good. Which once again she said was my fault. I left and will never return to Sears for any car needs. Sears Glendale, CA sold me a crappy tire buy their own admission and they do not stand behind their products and warranties.
Proceed at your own peril if you read this review and continue to do business with this location. I don't know about other Sears location, I can only speak about my experience with this one. I brought my car in for air conditioning. I finally got it after they were technically closed and drove home. I noticed the trunk wasn't closed tight so I opened it and it had been accessed by them. I just fixed it and they had no reason to go into my trunk. Then I noticed my tools that were in there were missing. It was a whole set hardly ever used. I went into the car again and noticed the turn signal arm was not able to move.
I had no problem with it before. I called the shop and they would not repair the car and said it was an insurance settlement. The insurance company who called three days later was Sedgwick in Chicago. He denied all claims and we had words and he hung up. When I looked at the paperwork I noticed Sears backdated it three days to disallow a rescission on my part which is illegal. The online tool asked for my license plates and found my exact car model correctly Audi , asked me for oil options to select from, pricing, etc.
Then it send confirmation of my appointment by email. I arrived at the Sears Auto Center on time, just to learn that they do not do Audi. I drove 22 miles and spend time and gas on it. Sears Auto Center I made an appointment on Sep. It was Sears Automotive asking if they can reschedule my appointment for I agreed but didn't have the warm and fuzzy feeling after talking to the young lady on phone. Now I live in Portsmouth, VA about 2 hrs give or take from the Midlothian Sears and the person I talked to knew where I lived because he remembered me from the tires back in March of this year.
I drove the distance because my truck need servicing and the two Sears in my area had no appointments. But when I get up the counter he asked me what I'm having done. I said balancing and rotation and before I could say oil change he cut me off and said "we don't have time. You need to reschedule". I said, "My name is on your appointment board.
This is not the type of service I would expect from a place like Sears. No discount on future services, head of the line on a return day. Today is Sunday September 3, My appointment was for I arrived and checked in. I went to pick up my car and started to talk with the agent who handled the process.
He stated that the brakes were good. I stated that the rotors had grooves in them and that is not normal. He stated that cars have grooves in their rotors because of normal wear. He also mentioned that going downhill heat the rotors and cause the grooves.
I stated to him that I had been driving the same road for 5 years and the rotors before did not have any grooves in them. I left disappointed with his analysis of the situation. Their ASE Certified technicians provide a full range of preventative automotive maintenance services and many repair services. They also sell and mount tires.
In addition to seasonal sales and online coupons, Sears Auto Centers offer special discounts to active, reserve and retired members of the U. They also offer discounts to AARP members and employees of certain companies. Interested consumers can see if their company is a Sears partner on the Sears Auto Center website. Those looking for accessories for their vehicle can purchase them at Sears department stores.
They sell car emergency kits, floor mats, jumper cables, car detailing products, manuals and more. Sears Auto Centers promise to install batteries in 15 minutes or less. Consumers who are having problems with their vehicle can visit a Sears Auto Center for a free Performance Snapshot, which includes a computerized diagnostic check, an extensive visual inspection and a report with recommended maintenance and repairs. Customers who need to schedule a service can set up an appointment on the Sears Auto Center website.
Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. To see why, sign up below! Get peace of Mind Be comforted knowing that your vehicle is covered with an extended warranty. Be in the know Get trending consumer news and recalls.
Thanks Keep an eye on your inbox, the lastest consumer news is on it's way! One coupon per purchse. Void where prohibited by law. May not be combined with any other coupon or associate discount. See store for details. One coupon per purchase. See stores for details. Premium oil filter are additional cost. May not be combined with any other coupon or associate disount. Offer requires the use of a qualified Sears Card Offer available on items sold by Sears only.
Subject to change without notice. Offer requires the use of a qualified Sears Card and is subject to credit approval.