Tpg nbn bundle deals

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Sign me up! Broadband Offer. NBN Connection. Go to site. Unlimited Data 43 Mbps Typical peak evening speed. Latest broadband news You'll definitely have something to watch if you sign up for a high-speed Vodafone NBN plan. Nick Broughall twitter facebook linkedin googleplus. Was this content helpful to you? When will you get the NBN? Find out when the NBN is coming to your area with our tracker. More info Boost your business Grow your small business and compare the best broadband plans for SMEs. Compare mobile broadband plans Need to stay connected on the go?

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Very Unlikely Extremely Likely. If so, TPG will organise this and contact you with the appointment details. Click here for more details. The technicians are not required to install any further equipment. You can track the progress of your installation by clicking here. When the installer arrives at your property, ensure you check their ID before letting them inside, to ensure they are a contracted NBN installer. The next step is for your installer to complete the copper cabling and check that your premises is properly connected to the NBN.

The NBN installers are not required to install any further equipment. However, you can ask the installer on the day if they can customise the installation of your NBN equipment additional charges apply. You will need to think about where you want the NBN equipment to be installed, as on the day of installation you will need to point out to the installer the location where you want these NBN equipment to be installed.

The installer will confirm whether the requested work can be performed without additional charges. Most suitable places are: You need to be aware of fact that the NBN connection box will be installed somewhere 'inside' your premises which may not be in your desired area.

This placement may impact how you get connected to NBN service. When the installer arrives at your property, ensure you check their ID before letting them inside, to ensure they are a contracted NBN technician. NBN has a strict "leave it as it's found" policy so there is no need to be concerned about any permanent damage to your property.

A standard installation normally takes between approximately 2 and 4 hours. If you request the NBN technician to perform a non-standard installation, the time required may be longer. Also remember, some furniture may need to be moved and some drilling work might be required to mount the equipment, so be prepared for noise and dusts.

Some places might not be possible due to safety or other considerations such as if there is additional wiring work required. Your installation may include some or all of the equipment below. NBN Co installer can confirm what equipment has been installed at your property. However, you can ask the technician on the day if they can customise the installation of your NBN equipment additional charges apply.

NBN Co installer will install all the equipment required to connect your premises to the NBN network, which may include a:. If your building doesn't already have a fibre-optic cable connected, running the cable into your premises may require the digging of a small trench, or, if it's coming from overhead, some minor clearing of vegetation. NBN Co has a strict "leave it as it's found" policy so there is no need to be concerned about any permanent damage to your property. If your premises already have fibre-optic cable connected to a Premises Connection Device PCD , standard installations normally take between approximately 2 and 4 hours.

If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours. If you request the NBN Co technician to perform a non-standard installation, the time required may be longer. Downloads and uploads counted. Downloads and uploads are counted. Charges for calls made that are not included in the bundle e. The service is for residential consumers only and may not be used for commercial purposes. Standard per minute rates listed on our International Call Rates page apply after the first minutes of International Calls and for calls to satellite phones.

Unused included minutes for international calls expire at the end of each month. The bundle also includes Call Minutes to India per month. Unused included minutes for calls to India expire at the end of each month. Standard per minute rates listed on our International Call Rates page apply for International Calls to other countries, calls to India after the first minutes of International Calls, and calls to satellite phones. Our service includes, at no additional charge, the supply of a backup battery unit.

The backup battery unit will keep some elements of your telephone service going if there is a power outage at your premises. This backup battery unit will keep power going to your NBN Network Termination Device but it will not supply power to either your handset or your Internet router. This means if you have a telephone handset that does not require power and that handset is plugged into the UNI-V port on your NBN NTD, then if there is a power outage you will be able to make and receive telephone calls including calls to emergency services for an estimated period of time of about 5 hours.

However, if 1 You remove the battery backup unit, or 2 The unit is faulty or the battery is not replaced after the battery gets low on power, or 3 You have a telephone handset that needs power to function e. TPG aims to provide our customers with the best possible service. If you haven't received the service you expected or you would like to make a suggestion we always appreciate your feedback. Consumers and former customers have the right to make a complaint for escalation within TPG. A complaint means an expression of dissatisfaction made to us in relation to our products or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected by you.

Contacting TPG to request support or to report a service difficulty is not necessarily a complaint. TPG Customer Service is the level 1 customer support and main point of contact within TPG for questions regarding your account or for information about our services.

If you are having difficulties with your Customer Service or Technical Support representative, a supervisor may be called upon to assist. TPG believes that our internal resolution process is the most effective and quickest way to resolve issues. If our Customer Service or Technical Support teams have been unable to satisfy your issue, you can request for your call to be considered a complaint. You may also make a complaint directly to Customer Relations, a specialist complaint resolutions team, by:.

We will acknowledge a complaint immediately on the phone or within 2 business days of receiving it and provide you a reference number. Where possible, our level 1 Customer Service and Technical Support teams will resolve your complaint upon first contact. Where they have been unable to do so, our Customer Relations team will take over management of the complaint and resolve your complaint within 15 business days of receiving it, depending on the complexity of your complaint.

We will let you know any reasons for delay and a specific timeframe for resolution. We will keep you updated with the status of your complaint and you may contact us either by phone or by email with your reference number to request a status update. Please note that TPG is unable to implement any resolution until you have accepted it. However, if you are not satisfied with our handling of your complaint and you have escalated this within TPG, you may seek complaint mediation or further assistance from the Telecommunications Industry Ombudsman telephone or the fair trading department in your state or territory.

Please advise us if your complaint is urgent. Complaints will be considered as urgent if:. Urgent complaints will be acknowledged within one business day. We aim to resolve the urgent aspects of such a complaint within 2 business days or let you know of any reasons for delay and a specific timeframe for resolution.

Financial Hardship is a term used to describe a situation where a person is unable to meet their financial commitments due to one or more factors contributing to their financial position. Common contributing factors include:. If you are having a problem paying your bill, or you wish to discuss options available to you to minimise your bill, call Customer Service today on 13 14 23 option 3.

The earlier you contact us, the better. Discussing your concerns gives us the opportunity to help you manage your bills. There are options available for minimising your debts and staying connected whilst managing your spending. Examples include: There are also a range of other financial support services available such as free financial counseling services offered in each state and territory in Australia.

For more information on these and other options available please see the ACMA's website. The Standard Terms and Conditions apply to this service.

Plan Type Popular Plans. Standard nbn12 Boost nbn25 23Mbps typical evening speed. Fast nbn50 Superfast nbn Learn more about NBN Speeds. Bonus Add-on: Select a Plan. Pay As You Go. Oz Talk. Extra Large.

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Leave your details and we will contact you to Pre-order NBN. Ensure that all details are correct or check an alternate address. Leave your details and we will contact you to verify your address. We will contact you when our NBN plans are available to you. Unfortunately an error has occurred when processing your request. Please try again in a few minutes. If you continue to experience the same problem, please contact TPG on for further assistance.

No Yes. By making an enquiry, you are consenting to TPG handling your personal information in accordance with our Privacy Policy. Please refer to our Personal Information Collection Notice for information about how we might use or disclose your personal information and your rights regarding your information. Please complete all relevant fields. Street Number. Unit Number. Optional Information. Building Name in a complex. Street Name in a complex. Download PDF Your browser does not support iframes.

Your browser does not support iframes. You can place your call on hold to answer the incoming call more Free Call Forwarding Allows you to divert calls from your TPG Voice Service number to a different number more Standard call rates apply to forwarded calls. Outgoing national long distance calls STD Outgoing calls to mobile phones Outgoing international calls Please note Call Forwarding features will not work if you have barred outgoing national long distance calls. This feature is ready to use and doesn't require activation.

You can place the first call on hold to answer the second incoming call, and switch back again. To use this feature your phone will need to have either the 'recall' or 'flash' button. If you hear a beep while on a call, you simply press the 'Recall' or 'Flash' button to switch to the second call. Once finished you simply press 'Recall' or 'Flash' button again to return to the original call.

You have the options to forward the following call types: All incoming calls If no reply Please note 'Divert if no reply' will not work if you have chosen to divert all incoming calls. Call forwarding to international numbers is not supported. Standard call rates apply to forwarded calls. Call forwarding for Bundles and Add-ons explained. This feature is only applicable on the phones that supports Caller ID. International Rates. Your current Home Phone Number:. Destination Phone Number:. Please Note: For international calls: For national calls: Total Cost:. Privacy Policy.

The kinds of personal information that TPG collects and holds In order for TPG to provide services to you, we will need to collect from you, and hold, some personal information about you. How TPG collects and holds personal information TPG collects personal information about you when you apply for a service either over the telephone, through an online process, or through completion of a form with a TPG dealer or directly when you require assistance with service provisioning or fault management.

The purposes for which TPG collects, holds, uses and discloses personal information TPG will only use your personal information for the following purposes: How you may access personal information and seek the correction of such information We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date. How you may complain about a breach of privacy If you have any complaints about our privacy practices or would like further information, please contact our Privacy Compliance Officer.

Canada Europe Japan Malaysia New Zealand Singapore The Philippines United Kingdom United States It is not always practicable to know in which country your information may be held, for example, when your personal information is stored in cloud. Privacy Officer TPG's privacy officer can be contacted in the following ways: Collection Notice.

Moving Home Fees. Change of Plan Fees Same Location. About your NBN Plan. Only available in selected coverage areas. Please check availability in your area.

TPG NBN Plans & Prices

Further availability checks will be conducted upon registration. Early termination fees apply. NBN Speeds: Typical Evening Download Speed is measured between 7pm and 11pm. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. If you are on a higher speed NBN plan, you have the option to downgrade to a lower speed plan without any penalties. For more information please contact TPG Sales on 13 14 About your NBN installation.

Schedule an appointment After you submitted your NBN Bundle application to TPG, our service delivery team will do an assessment on your address and determine if an NBN installer needs to visit your premises. The NBN equipment installed is comprised of three components: NBN Outdoor antenna also known as ODU Cable that connects the outdoor antenna into your property, the wall outlet and the connection box. A new wall outlet may be installed. NBN Co installer will install all the equipment required to connect your premises to the NBN network, which may include a: Monthly Usage Quota and Speed Shaping.

Unused usage quota forfeited each month. Monthly Usage Quota: TPG Voice Service. If there is a broadband connection outage in your premises due to power or other faults, the Digital Voice Service will not work and you cannot make phone calls including "" emergency calls. Fax to international numbers is not reliable and VoIP based fax is not supported.

This plan does not support the Priority Assistance Scheme. For further details on IP enabled devices contact your device supplier. This number will be allocated to you based on the address which you provide us at the time of registration. TPG will make use of your number as a reference point to charge for local calls. We may not be able to port your number in all circumstances, including where you fail to provide correct account details, or as a result of contractual obligations with your existing provider.

If you are porting your number to TPG, inbound calling to your number will not commence until porting is complete which will take a further 1 to 5 business days.

Charges for calls made that are not included in the add-on e. All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value if any for the plan that you have acquired. The prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment.

If your usage is high, this can occur more than once per month. If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

More Information. If an installation appointment is needed, TPG will organise this and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment. Monthly access charges are billed monthly in advance. Payment options are Direct Debit or Credit Card. Backup Power Service. What is the NBN? NBN Co has scheduled the roll out of the network around the country. To check for availability, please enter your address here. If you live in an area where NBN has been rolled out and you wish to keep your landline or Internet service, you will need to switch to the NBN before the copper based services in your area are disabled.

This may occur about 18 months after NBN becomes available in your area. Copper based services will not be disabled in Fixed Wireless areas, however we recommend to make the switch and enjoy the speeds of the NBN. The rollout of the NBN network uses a mix of access technologies to deliver a fast and reliable internet service, wherever you live in Australia. The type of access technology that will connect your home or business to the NBN network will depend on your location.

FTTP delivers fast broadband by running fibre-optic cable from a fibre node directly to the end-user premises. FTTB is a way of delivering access to fast broadband by running fibre-optic cable to the basement of multi-dwelling units such as apartment blocks and from there using the existing copper wire to the end-user premises.

HFC is a network technology that allows access to fast broadband services using a combination of fibre and coaxial cable to connect your home to the NBN network. Fixed Wireless: This means that the bandwidth per household is designed to be more consistent than mobile wireless, even in peak times of use. Unlike a mobile wireless service where speeds can be affected by the number of people moving into and out of the area, the speed available in a Fixed Wireless network is designed to remain relatively steady.

Standard nbn12 - You will be sent an email notification confirming the installation date and timeframe. We will also notify you if a technician appointment is required to install your NBN service. You, or an authorised person over 18 years of age will be required to be at the premises on the day of the technician visit. A technician might be required to attend to your premises to complete the installation and make sure you are connected to the NBN network. On the installation day, an NBN installer will come to your home to do the necessary work. You will be able to make phone calls if you are using a standard corded phone that does not require power.

However, the backup battery will not provide power to your router which means that your NBN Broadband will not work when there is a power failure. If your home phone handset requires electricity to operate, it will also not work when there is a power failure.

Your first telephone wall socket FTTP: This is a small telecommunications room in a common area within your block. This applies mainly for apartments, office blocks or larger business premises. You can make a new application with TPG and then cancel your existing service with the other provider cancellation charges may apply with your other provider. TPG Voice service. Can I port transfer my existing phone number to TPG?

TPG'S MOST AMAZING BUNDLE EVER

We may not be able to port your number in all circumstances, this includes failure to provide account details, or contractual obligations with your existing provider. If you are porting your number to TPG, inbound calling to your number will not commence until porting is complete which will take additional 1 to 5 business days after your TPG NBN service is installed. You can use your current telephone handset, however it will have to be plugged into the VoIP port on the supplied Wi-Fi Modem Router using a standard telephone cable.

When your NBN service is activated, we will advise you of which port to use. If you wish to connect your phone to an existing wall socket, you should check if your in-premises wiring is connected to the NBN service. If it is not connected to NBN, you may need to install additional permanent phone or data cabling through wall, floor or ceiling cavities which must be done by a cabler registered with an Australian Communications and Media Authority ACMA accredited industry registrar. This can be found on any bill you receive from your phone provider for your phone service. Providing an incorrect Account Number may result in delays with the porting process and lengthen the period in which you will not be able to receive any incoming phone calls.

You need to check with the new or gaining provider if they are able to port from TPG. TPG will charge you for any call usage. With TPG Voice Service, you can monitor your actual usage in near real time , bar outbound calls of various types, and make use of other spend management tools via My Account at www. It was all so smooth it was boring! Communication via email and text have been excellent and the modem arrived fully set up.

All I needed to do was plug it in. Everything works perfectly so far. Right now I'm very happy. I hope this continues! We were informed about every step in the process.

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