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I asked. Those do not carry over even if you have your account suspended. This company sucks the consumer dry, has hidden fees and has very poor customer service skills. At that time the tech would swap even equipment. Next issue…. So I said ok lets check other plans and options…. So I get foreign channels, home shopping shows, no music channels, none of the channels I watch and local channels? Sounds like a deal NOT!!! Well now I am going the antenna route. Hey Aimee, thanks for sharing your experience, although it definitely seems like you went through a lot of heartache in the process.

We hope the antenna route goes well, but if not, be sure to let us know if you switch to another provider and how you like them! Horrible customer service experience except one lady but charge still showing up on bill. I live in the sticks, so we are stuck between this terrible service or dish network. So we have crap, and more crap. Customer service is lacking. Lemme tell ya, as soon as I am moved outta this cesspool louisiana, directv is gone. You guys are worthless. We have had nothing but billing issues with Direct!! We have auto pay and every month our bill is different.

My husband has had to call them every month for almost the past year to get it right and the problem is never fixed! I am beyond frustrated and want to cancel! Have you tried their chat help yet? Plus, you can easily keep a record of your chats I just save it to the computer. Hope it helps. This is the worst company i have ever delt with.

They dont care about there customers or people wanting there service. I expect my full refund and additional credit do to all the incconvinience they have caused during these three months. But for sure they to cheap to pay anyone for incconvinience but charge to do installation at a high price and up there prices for tv entertainment and dont bother to show up.

I have been with Direct tv for over 3 years now and I canceled my services with them because I was periodically being charged for fraudulent charges, They have a different address for where the service is being provided which must be a system error on their end. When I canceled my service with them I was told that I am obligated to pay the cancellation fee which I ended up doing, 2 months pass I get a bill from them saying Ive ordered Nfl the day before I cancelled, I asked the lady to please take her time to see if I have ever ordered or watched such a thing in my history she said no you are correct but still we show you owe us This company is a complete rip off and fraud, What can I or should I do?

Have you tried contacting the Better Business Bureau? Perhaps they can help you address this situation. Keep us updated, especially in the event you find the right person at DIRECTV to talk to, or a third party mediator who resolves your issue. My bank decided to update my credit card and since then, dealing with DirectTV to make a payment has been a nightmare. Everytime, I keep asking them to solve the issue, and they keep saying they will to make me go away. I had to call back again and when I demanded something be done with this, I was promised that it was going to be escalated.

Hey Donna, sorry to hear that. It should be as simple as correcting the information in their system, as you said. At any rate, keep us updated with your situation and let us know if we Reviews. Customer service reps are not located in the U. Said it was my fault for not paying my bill, but I was in the process of talking with them about restarting services. Absolutely hate directv…. I hope this company fails. Disgusted by Direct TV.

I got all the details and he was very detailed and polite. I told him thanks and that I would talk to my husband when he got home. He was excited and when I got home that night we sat down to call Direct TV to set up our bundle. This time we got a new representative. I even asked him the connection fees and what our first bill total would be. Then he set up the , Century Link, internet to come out Friday.

First complaint is their their billing is very confusing. They have all these extra charges and no description of what they are. They purposely try and be as vague as they can. They never cancelled. They said that my husband wasnt qualified to cancel, even though we gave all his information while signing up with Direct tv, they never recorded it. After finally getting a chance to look at my paper mail, i see that century link is billing me for internet services.

She told me that the bundle never included internet. First off…. She then kept referencing to the paper mail. She said no where does the bill say internet. No description of what that word means. I told her despite not being able to understand the made up terminology on the bills, it was the several Direct TV agents that confirmed that internet was included.

I even had a conversation with the agent I signed up for on how many devices I could use on 8 Mbps, so all of them saying internet included was not accidental. That was literally her argument. Working in customer service, the customer might not always be right. I did get irritated, I told her I was lied to! How is this my fault? She was so irritated at me for crying — and after not just her but a few irritated employees I can see that this is a trend from Direct tv. At my job, we sell Direct TV and dish satellite antennas.

Honestly, I used to be extremely mad at DirecTV, but after reading through a great number of these comments, I am now just incredibly sad that this joke of a company has ripped off this many people. The customer service is atrocious! Rude, condescending, inconsiderate, called me a liar, double-talked me, lied to me, insinuated that I cannot do basic math, I can keep going… The billing is unreliable!

Changed monthly yet NO statements were provided so I have no idea exactly what I was paying for other than for them to be rude to me when I called in. The tech support is an utter joke! I have never paid an early termination fee to get out of a contract, but I was just THAT unhappy with these con artists. I, too, was told that my package included internet, but when I called about it a few days after installation, the CS rep was adamant that this was not a service they even provided.

I was treated as though I belonged in a looney bin for even suggesting that they had internet as a service. Simply a horrible, horrible, miserable experience that I would like to spare as many people from as possible. I keep getting told they can do nothing for me. Does anyone have advice on how to handle this? Bad company I paid every Bill least they could do is stop ripping off customers and get better company morals. I switched Comcast to this because of the pricing and the deal of having the same amount being charged for 2 years! Not 12 months they never once mentioned that!

But they sure Lied! I wish they would have honored what I was told over the phone! But I will be switching providers in the next couple of days! Disconnected 3 times while trying to establish service. Took three phone calls to cancel my order. Bad, bad, bad. I was a Direct TV customer for almost 11 years.

Never had any issues with customer service until today. I was getting the lost satellite signal message. Have been thru heavy storms, blizzards, etc and very rarely lost my satellite signal. Back in I had a similar issue that I am having now called and the service tech walked me through the satellite set up and problem solved. This time totally different experience. The first tech rep I spoke to did absolutely nothing.

I asked her if this meant someone was coming to my house or were they calling me? She never clarified. I hung up and called back about ten minutes later and spoke with another rep. After listening to my issues she told me a tech supervisor would call me back in 5 to 10 minutes. She confirmed my phone number and we hung up. Three hours later still no call back. All he did was tell me I had to pay the Again made no effort to help.

So I immediately hung up and called another provider and set up new installation. I am extremely disappointed with my experience today and now would never recommend it to anyone. That said all good things must come to pass. Good-bye Direct TV. A Claim was put in for my house. Should big corporate business be able to get away with this or do we just have to roll over and let them do what Big Corporate wants to do. She agreed, so then I am here and see absolutely nothing good about it.

They are not the same since ATT bought them. I dropped them after almost 10 years. This package is next to the lowest package.

DIRECTV is the perfect choice for home entertainment

It has no sports channels at all. ATT had raised all these packages and they are outrageous. I think it is still a beta release that has not been finalized. Our modem keeps going out. They said 5 days before they can send anyone out this time. Do not remain a Directv customer that moves from one state to another. I iwas lied to by a Directv rep. I was told that if I moved, all I would have to do was to take my receiver, and just pay for a new installation.

Okay, no problem. I was also told the bold-faced lie, that in my moving to the new state, that I could keep my current stations. The only thing that might be changed would be my local stations the truth. MY Rating: Been a directv customer for about 15 years. Service has been good. The costs without my annual discounts are high, but the discounts make the fees tolerable. They ensured me I would still get the new customer price. I thought no big deal. They took me off the promotion plans. I called them back and every retention department said there was nothing they could do.

I was getting the runaround for 3 hours. I said I want the deal I was offered and promised and she said she knew nothing about it. Click, hung up on her. This went on for 3 hours with 5 different employees. I was one call short of disposing of everything they just installed. He saw the list of calls and the timeframe I was on the phone with them.

Guess he felt bad. I should have been enjoying my new service instead of dealing with this. Not a good start of my 2 year contract but it was fixed. I guess the moral of the story is know your exact plan before you call. We got the reward card yay, right…. We called and got to talk to a representative , they said there was no notes on this promotion and that we had to pay for the NFL ticket if we wanted to keep it….

Bunch of idiots!

We said no, just take it off that should fix our bill right? My family and I will wait for this very disgusting contract to fulfill and them we are dumping them. Never had such a huge bill for television. So disappointed. There customer service department is awful. They said that someone had added package to my account last week. I had never even heard of the package. They make up lies to cover their own butts because they are the one that added the package. Their representatives are in the Philippines, and ALL the representatives that I have spoken with do not speak English well so it is very difficult to communicate any issues.

I have never had to deal with such bad service. After 19 years of service, we relocated to a new state. Unfortunately, after having a technician come to set up a dish at our new home, we were unable to continue service with Directv, as there was no clear path for a dish to be placed.

FOUR months later, still spending several hours on the phone with customer service, supervisors hanging up on us, etc. NO customer loyalty or appreciation! Worlds worst company! I have had service for a year and a half. In that time the contractor that installed it did damage to my house in the 5 digit range. Direct tv said it was the contractors issue and the contractor said it was Direct tvs problem. I had to file with my homeowners to keep the damage from getting worse. I ended up canceling service due to the your bill is what it is commit and attitude.

I will never use them again and would never recommend them to anyone. If someone asks tell them to use anyone else. I had Directv for nine years and loved it. After ATT took over it was replaced with foreigners , long hold times, sending you from one person to another and on , outrageous price increases for packages just like they do when you call ATT. ATT destroyed Directv. You cannot get out of a contract once they come and install your service and you sign your name.

The tech leaves the signed contract with you. There is NO 30 Days to change your mind once you have signed that contract. Kenneth Copeland is a false teacher. Along with Benny Hinn and other prosperity preachers. Take your money while they own several mansions and own their own private jets. I turn the channel when these charlatans come on.

Recovery kits? Never heard of recovery kits. They send you a darn box. Call that a recovery kit if you want to lol. Just truthful ones. Overall, the TV service itself has been very good, despite some questionable billing practices like raising the rate mid year in a subscription that runs one or two years long?

We have to honor the agreement, but they can change it. I called on October 6th to cancel because I knew my rate would nearly double in a week or so. So I did. That was it for me. Overall I was satisfied with the TV Service, but the ethics of this company and others in this business, just turn me off. My name is freddy these people are not serious. I have a complain about this company. When the give you a contract they say one thing but when you get your bill is another. All the time I call someone they never give me an answer.

Si reclamas algo de internet hay que llamarlos a ellos directamente. Awful Service! Bad Costumer Service! Scam Company! I am usually not a person who writes review until I have a very good or bad experience. But unfortunately, I had a very bad experience with Directv which i thought of sharing. We called them multiple times asking for the card and none of the representatives over the phone mentioned that we need to do some kind of enrollment to get that card.

After multiple phone calls, finally a representative mentioned that you have not done the enrollment within 30 days I am not sure of how many days exactly , so now you are not eligible for the card. After this, we shifted to a new place and asked the technicians for checking the tv signal at our new place. The technicians from directv mentioned us that there is no line of sight and that we can call directv and ask them to terminate the connection. When we called the customer representative again, she mentioned that you should take a secondary opinion before we waive the cancellation fee.

So finally we booked another appointment with the technician and guess what, they went to our previous address and mentioned that the line of sight is perfect. Out of no option we had to call the representative again to tell them that we moved out of that address. Now finally the connection was closed since there is no line of sight.

As I mentioned since there is no other way, we had to call the representative and ask her to waive the extra fee that was added to our account. Believe it or not we ended up calling directv may times to get this issue resolved. I think everybody is so busy that they have no time to call customer service so many times.

Please resolve the issue when called for and let customers have a pleasant experience! I have never had such horrible customer service! We are having trouble with our service so I spoke with Max the billing manager. He was completely rude. I asked to speak with his boss since I was not getting anywhere. He got very nasty saying he does not have a boss and hung up on me. We will be switching service and I will never use direct tv again. Horrible horrible horrible customer service! They screwed the billing up from day one and never straightened it out then turned my service off and tried to extort me!

They actually sent the portion of the bill I refused to pay since they never corrected the billing to collections! They are crazy and walking a fine legal line! Direct TV customer service is an absolute joke. They just pass you around from station to station and no one can offer any help on your problem. Just get Direct TV by itself and save yourself the trouble. Definitely wont be making the same mistake again. They can pass me around and not help my problem, but they cannot silence my voice and my complaints, and I will be heard.

Last spring I called direct TV to cancel my services because the price was higher than what I wanted to pay. In September they called me back saying that they wanted me back as a costumer. The lady I spoke with said that they could do what I proposed. I called them back and they said that I would have to pay extra for those two stations.

The first person I spoke with transferred me to a higher ranking person who said that they would add the two stations at no cost. The bill arrives and nothing ever changes. Since then I have spoken to several people who say that they will add the stations at no additional cost and nothing changes. Once my two years of commitment expires I am out and will never come back. Horrible way to treat your clients.

I was a loyal customer to directv for over 6 years. My bill doubled. Finally I got sick of it and cancelled. Never once did I receive a bill in the mail or any phone calls. Absolutely disgusted with this company. We would get the typical call for a free month of these channels and would want a upgraded sports package, which we would declined or applied to our plan. No obligation with any of these channels so we would follow through and call and cancel them. So after 9 months of nothing being followed through with correctly based off what every manager and representative assured us about, we canceled.

We had only 5 months left of our 2 year contract and we were so fed up we just forked out the money to follow through with canceling. Now another bill that was paid off is being held against us. One day we come home and our internet had been turned off. So we will not see a bill till of January.

This is based off being charged for things he saw we were wrongly charged for and as a courtesy. Like always, nothing was applied. We have a bill for this month and warning about our internet being turned off again.

Compare DIRECTV to other TV providers

Never really had any issues with the quality. But the customer service aspect of this company is absolutely horrible and I feel like we have been more than patient with trying to get everything squared away with our account. I have been a long time subscriber to Directtv, on my own account or roommates over the past 10 years. Trying to get Directtv and ATT internet installed in my new house was a nightmare.

Their technicians were incompetent and never had the right equipment, so they had to return multiple times for both internet and tv, making us miss multiple days of work to sit around waiting for our appointments. They then tried to charge us upgrading fee to wireless boxes because that would be easier to install.

We then proceeded to wait on the phone for over an hour to speak with a customer service rep, finally speaking with over 8 people from 4 different departments, all of whom wasted minutes of our time just to finally tell us that they could not do anything but would need to transfer us to the department that could handle that, and EVERYONE saying they notated our account so the next person would see what we had been through so far.

How does a major technology and communications service provider just lose the connection 3 times during a service call? I guarantee they would not be having those connection issues if this was a sales call. We got so frustrated after 8 straight hours of dealing with this on our Saturday, after 3 other incidents, we just gave up and settled for the only option they provided us, to wait another 2 weeks for a new technician to come out and install our service.

Wow, this company is fraudulent. This company has been charging me more than ever since. When I call and complain they end up transferring me to other lines without providing an explanation and their supervisors click on me. That being said, so far knock wood I have never had a problem calling and getting it back. I have been a loyal customer for over 20 years.

Starting last Fall, all contact with DirecTV has been horrible. The last 2 days continue to show how unreliable they have really become and they have a hard time be truthful.

Entertainment Units

Yesterday I called to drop to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade. I asked if it cost and I asked if I had to extend my contract. Great, I went ahead to get the upgrade to be done on Wednesday. The last thing I see on the email is statement that my contract will need to be resigned and it will be for 2 years.

So I have to call and cancel this upgrade. While on this call I tell them my service is not working correctly, sound sometimes goes when moving from record shows to live TV have to turn off TV and restart it and also when rewinding a show to the beginning it sometimes shuts off and goes live. This was followed by another text setting up an appointment on Monday. I call them again and tell the foreign lady I had cancelled this earlier in the day.

I also tell her I am hereby putting DirecTV on trial and will cancel my contract when it is set to end later next year since they will not go ahead and install the equipment. It is like you are talking to a scripted robot. I could also write a book about our moving our service a year ago. If Direct TV did not disclose the exit fee, during your phone conversation, you could prevail in small claims.

You would need to initiate another call, and record it from the beginning. That way you would have them saying the conversation is recorded and could argue that they have no proof of any contract at all,. Then again, they may have mentioned the contract and penalty,. If you are absolutely positive they did not……. Get em. I think its bullshit that the celular companies got this crap going in the first place.

Greedy money grubbing leaches on society. Capitalism breeds greed and corruption. The corporations have no love for anything except more money and they could care less about anyone or anything else. On demand works half the time. I will be canceling here in the very near future, the cost are not worth the headaches when I can use online streaming and local channels and actually get what I pay for. The unit downstairs has not been fixed and there is no timeline in site.

If you are thinking of getting Direct TV? Spent 1 hour on the phone with Direct TV. According to them, the package I purchased does not include sports channels , ,,, So here is the listing of channels that comes with the package I purchased and they are clearly included. You can see the channels for your self.

This is awful awful awful. I love ATT. I have had it for years. They came out with this crap. So I joined and did a contract.

Cost me more to get same channels I had with spectrum. Expensive to break contract. I regretted this the day they installed it. It pixels, freezes, and always some stupid error. Have to reboot the boxes all the time. If you dont catch that it is screwing up then you miss your scheduled programs you have to record. The money is not worth the crappy tv shows either. On demand always has one issue or another. So you pay for stuff you either dont get properly or dont get at all, even tho contract says you do.

You pay more money for the shows and they dont provide. Worse decision I have ever made.

Save your money, your time, and your sanity, go to cable. Directv is a joke. I was with dish for 10 years and much happier. I will definately be going back. I have been a DirecTV customer since Less than a week later I realized the rep had changed my program plan to a lower plan, without my consent. Fortunately I was able to get my plan restored.

Today I called to get a new box since mine has been freezing up and again asked if I could get a monthly discount. Directv — impossibly bad customer service on top of a poor business model I have so many customer service horror stories about this company it would be impossible to detail them all here. At a high level, in the past 1. The automated call service will most likely hang up on you if you do not indicate that you want to spend more money and if you actually speak with an agent they will hang up on you if the end of the workshift is approaching.

Separately, it is evident that the Directv business model is setup to prey on nice people who dont constantly push back on incorrect or randomly rising charges. If you have an option to avoid doing business with this company do so at all costs. Call centers are located overseas now and getting someone with the authority and the ability to assist with technological issues takes about 4 separate phone calls.

Also, they tout their 4k boxes but they are having issues with them at present. I have been without my full service since November and all I get in response is that their engineers are still working on it. Also, stores that normally have Directv sales reps Costco or Walmart have quietly disappeared leaving a display with brochures in place. I cancelled Directv due to poor customer service. All Fall no football on Saturday or Sunday. My Directv account was id Directtv wished to contact me. I had direct tv yrs ago and had problems when the weather was bad which was annoying bc that is when you do want to watch tv.

I have an older house. The direct tv draws too much on the internet and is causing me all kinds of issues. It has cost me more to switch, than it will supposedly save me!!! Cox cable has come out several times and things were disconnected by direct tv that caused me to have problems not only with my internet but my alarm system.

I called bc I have only been with them 2 weeks and have had 5 different repairmen out due to switching!!! The only remedy is for cable to run outside my house and a hole punched in the wall to install a new line to make the direct tv work. Direct tv said it is a valid contract and even though it has caused all kinds of problems with my system is not there problem.

They said they would waive the fee for their guy to come out!!! I finally have resolution! Yay for me! Here is the scoop:. Based upon the response, I signed up. No channels in the guide from my antenna. Tech told me that it was not possible and gave me an email address to contact corp. Here is the good part!

In last two days i have called 24 times. I was read my terms and conditions and had money taken from my account. My set up date was for feb 9th. I then called my now cable company asking when is my last bill cycle day and was told feb1st. I then called direct tv back to set up a new insatation day for the 1st instead of 9th. And this is were it all started. Now im told sorry that order was only put through for cable and we dont offer home phone and internet in your area.

I immediately ask to speak to suprivisor. He then tells me sorry the person who sold u this did it for the sale. Puts me on hold and phone hangs up. From this point on non stop hanging up every time im transfered to a supervisor. Hung up on again 5 times. Time 6 i get suprivisor Zack Y all he would give me who tells me sorry nothing we can do. We didnt sell you anything until equipment is installed and since it wasnt because we dont offer them services in your area its not considered sale.

At this point im mad, yelling, and beyond pissed. They took my money!!! They sold me services! They read my terms and conditions! They promised me all these rewards! Several times i asked him to get audio from the recorded line the so called had proving the hole conversation between me and woman who sold me non existing services but he refused. Refused to give me a full name or employee id. I too was recording all 24 calls and conversations.

I promise i will not let this go and i will be contacting BBB, attorney general, all news channels, leaving this review on all sites, and most importantly contacting my lawyer and taking this to court. I signed up for the choice package but, when I saw my first bill it included a sports package.

Pick your package

Totally unacceptable! Worst company ever to get anything resolved. I was promised many things when I signed up for Direct TV. Never received gift card that was promised, was told i did not need internet in order to have Direct TV, that was a lie, Cant watch any movies without the internet Also could not get any HD channels with out internet. The area I reside did not have an internet provider provider at the time. When Verizon Fios came into our area I chose to cancel my contract with Direct TV due to the horrible customer service as well as all of the lies and because I needed internet to watch anything.

I complained several times to try and get this resolved and it never was so I canceled Direct TV. They are the ones that broke their promises to me. Why would I continue to pay for a service from a company that continues to promise things then lie about it when questioned. I was on the phone with them today for 2 hours trying to resolve this issue. I was transferred several times to someone they said would be able to help. The last transfer was to a Spanish speaking employee.

Save yourself the drama and go else where. Completely unorganized and disfunctional company I have ever had to deal with. This has got to be the worst service I have ever had. Day 1 installation: T he installer was terrible I was unable to understand anything he said. He installed the satellite in the center of the roof instead of screwing it to the side on the roof.

I order the wireless boxes and he ran the line on the side of the house using my Christmas decoration hooks to hang the line. I tried to contact Direct Tv and all I got was let me let you talk to a tech. I hate watching tv I feel like I got ripped off. I attempted to just switch back to u-verse but they just want me to talk to a tech. However, I find Direct TV to be worse. In fact MUCH worse. When I signed up, I was given a copy of a new customer sales order worksheet, which promised in writing, that my rate was guaranteed for 2 years.

I had specifically never agreed to this and still have the signed agreement,. My wife works from our house. They made a deal with Cox so that all employees in the Phoenix or Las Vegas areas are required to use Cox Communications for internet and we get it at a discount. We told this to our salesperson at Direct TV and he said no problem and put it in writing.

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ATT cell phone service sucks in many parts of the area we live in. That came from the salesperson at the ATT cell store on Eastern. The store personnel have been asking for a new tower some time but they claim that they have been promised many times but it still goes nowhere. Frontline customer service agents and their superiors are powerless to give resolution to problems. They have their standard scripts and then pass the call up to another person who is powerless. They then send your call up to another level of powerless people. The only way to get resolution is to reach somebody in the executive levels.

However, even then it was only after I threatened to make a phone call which would cancel a deal to get multi family homes that the owner was planning on having Direct TV wired up. Finally, due to their dishonesty in keeping their end of agreements, their inferior internet, their spotty cell phone service and extremely frustrating customer service, I highly recommend never signing up for Direct TV.

There are less expensive alternatives that give you better quality. The dumb rep lies to me saying she removed the charge and made my bill cheaper. Few days later the charge is still there. I keep calling different departments and getting the run around. I wish I knew this before I ever signed up with them. Worst service ever. Big boxes with very small print. Instead of me clicking down to the program I want, it moves up until it goes into huge highlighted box.

No recording date on programs I recorded so you might not watch them in proper order. I really liked the old menu and guide, I really dislike the new guide and menu. Hi Dave! That sounds like a hassle for sure. However, 12 years with the company speaks for itself. Direct TV has been an absolute nightmare in every way possible. We got a 50 inch tv, a tablet, And a smart watch. Seemed legit. The channels were all garbadge except like five. Twenty minutes of commercials per show. Terrible customer service, no one could manage to give us a straight answer about anything.

We had to pause the service for six months because it was too much for us to afford tons of financial shit hitting the fan all at once. We were probably charged upwards of fifteen hundred dollars over the span of nine months for nothing. Direct TV can burn in hell. Service is continually dropped, problems with the server, and crappy response times for service.

The first time they were suppose to come out, I took the day off work, the appointment was for 9: At I call , they gave me , then then finally I ask to speak to an American in America, they could not guarantee I would get an American manager. So I call back again, I finally spoke to an American who set me up with second appointment. Took the day off again. Technician showed up, he was just here to installing phone and internet.

No one showed up to install TV. This should have been a simple move. So 2 weeks later I still have no TV, just internet and phone. With no date to have TV installed. I am so disappointed, after my phones are paid off we will seek service else where. Well due to the fact that I do have a credit rating of , I hit the roof. So what do I do now? How can a Company charge outrageous fees for piss-poor service. If they say it is always available, then they lied to you just like they lied to me.

I went back to my previous vendor. Go elsewhere. It is NOT worth the headache. My account is still not setup correctly yet they are bugging me for payment, which I cannot pay because I cannot log on. I tried to get help to resolve the service issue and they sent the same technician who broke two of my collectibles when he banged into my furniture. Now they say they will change me to get out of contract….. Try the fire stick first or a wire hanger or aluminum foil rabbit ears and you will get bette service!! Totaly agree.

I have had 4 modems changed due to directtv upgrades, white screens, and lose service during rain storms. Started using DirectTV in October I turn it on, and no sound, apparently my receiver is the problem. I inform them of the message I see, I wait for 5 minutes or so and they come back with sorry sir, you are not eligible.

Wait 3 weeks and call back and maybe there will be something then. I ask for a manager. Manager says if I wait 3 weeks I will get the upgrade for free. She says wait 3 weeks or pay. I ask why the other gentleman said I was not guaranteed in 3 weeks and I had to wait and see. I said I have been a customer since and this is ridiculous when my account says I am eligible. They refuse to budge on the price at all. She said buy it from them then, and refused to do anything to help. Worst ever! First off they raised the price on us.

All kinds of problems. Sound cuts out, breaks down completely, no picture, no tv! When it does work the shows or movies on demand are glitchy, they stop, rewind on their own, then go forward and go slow motion, lack OMG! Huge mistake. Constantly drops off. I would rate Direct TV negative stars. Finally I gave them my time of day and 4hrs if being tossed from one dept to another, finally a lady from the customer loyalty dept took care half the issue. The print is ridiculously small No date and time at the top of the guide. Hate the big blue highlighted box No recording date on recorded programs Can not rewind or fast forward on Demand programs.

A fix for that would be a welcome improvement. I saw a dvr fix-it company online some time ago, maybe i can have them repair this one. Because what everyone here is describing sounds like a deal breaker. Only on demand channels that have commercials. Pay channels you can ff. Gotta get those commercials in. It usually only takes a few minutes to switch it over. I would wait a few days and then call again and then was told it would take another 72hrs. Another time after that, I was told it might take hrs. Then last week I was told my move was coming up with errors… and that they would look into it but no information on how it was going to be followed up.

No stars. Each time you call for the same problem, you have to start from the beginning as the junior agents work their way through their process. I have tried to escalate by asking for a manager and all I get from them is that I will get a call back… what number is good for you? And then no one calls. I prefer DirectTV over all other forms of cable. The problem is because my home faces the wrong direction I cant have a satellite installed.

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