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Been going here Been going here for over 10 years that should speak volumes to your service you provide.
Wei S. Arnie spelling? All the staff was great. Thank you for showing me the clean oil dipstick and f Thank you for showing me the clean oil dipstick and for not pressuring me into buying anything! It as quick and easy and they did a great job! Although I realized there was a brief wait, sitting in a hot car, on a hot day, was not fun. I wasn't offered the option of usin I wasn't offered the option of using the lobby or at least not reminded of it. Clear, straight to the point and didn't feel pressured at all. Everything was transparent and the technicians went over all the Everything was transparent and the technicians went over all the details and benefits of performing the services that were requested.
Highly professional, they even checked the filter for air conditioning. Did not try to talk me into buying more expensive and ad Did not try to talk me into buying more expensive and additional service. Oh, they did tell me my tires were due for rotation but I was in a hurry. I am very pleased with this Valvoline station. Being a woman, other places have been a nightmare.
Kathleen Salerni. The courtesy displayed by all the attendants was extremely respectful and honest. The waiting room looked like a disaster area-food scattered everywhere, dirty. Fantastic service, no pressure to buy anything but I was still informed about general maintenance and recommendations. Very low Very low pressure though which is really nice because most places like this will try to up-sell me on unnecessary things.
Very nice folks, very welcoming. This was my first time going to a Valvoline Instant Oil Change location. Seemed knowlable too. The staff was updating me every step of the way. However, more people arrived after I did and also just picked spots.
Loved my service and will be back for sure! George T. The bar for Highly Satisfied is very high In my opinion. Ray C. The process was quick and easy Carl B. Can't rate anything highly satisfied due to I still had to pay. The staff was very friendly, fast and knowledgeable. I felt very comfortable that I was getting the services that I needed for m I felt very comfortable that I was getting the services that I needed for my vehicle at great prices with wonderful customer service.
I will recommend all my friends and family to come to this location to get there oil changed. Angelo G. Jerry and others were very helpful and knowledgeable. They explained what they were doing each time and took the time to answer They explained what they were doing each time and took the time to answer any questions I had. If they had a recommendation, they did not persist if I declined. I also noticed that the manager Andrew was also teaching his employees at every opportunity I saw. Seems expensive for an oil change.
Quick, Friendly service. Very nice folks, very welcoming. Hannah S. Great people and service. Staff was knowledageable and transparent about the service. Super friendly and the whole staff had great teamwork to get the cus Super friendly and the whole staff had great teamwork to get the customers in and out quickly.
Thumbs up for these guys and girl!!! Made my day that much better. Every person I interacted with on this visit was friendly, knowledgeable, quick, and genuine. They clearly had great camaraderie They clearly had great camaraderie with each other, and extended that to me while I was there. It really felt like visiting a community shop, with people who only wanted the best for me and my car and weren't trying to trick me or upsell me into anything I didn't want or need.
Additionally, the service was super fast and painless, and my car has been great since then. I've already told both my sisters to go there for their oil changes, and I'll be spreading the word to my coworkers as well since I work nearby. Valerie Z. Good service in a timely manner. Ryan R. The manager came out personally to talk to me, explain what was needed, and was very personable and friendly. He let me know tha He let me know that I needed a new air filter but was not pressured into purchasing one. The service was very quick and I was out the door in no time.
Quick service and friendly staff. Jennifer C. My mom and daughter took the car in, the first time for my daughter. Everyone was very courteous. There was an customer who use There was an customer who used foul language that others could hear. One of the employees approached my mom and daughter and apologized for the incident. Very kind and very classy.
Luna B. The staff was friendly and provided all the information I needed. I had never been in before so they were all kind as they expla I had never been in before so they were all kind as they explained how the process works. Very great! Yoon C. The personnel were very friendly, courteous, and efficient. Gilbert G. The manager was transparent with the delay reasoning. Very professional. Cash change was forgotten to be provided to customer, b Cash change was forgotten to be provided to customer, but was apologized for and rounded up to nearest dollar.
Simple and professional, courteous and quick. Great experience. Frank m. The staff was really friendly and awesome! I felt like the staff was very knowledgeable and took extra care to make sure everyth I felt like the staff was very knowledgeable and took extra care to make sure everything was done correctly. Everything was also taken care of very efficiently and promptly and I will definitely come back for my next oil change!
Staff was super friendly and the service was quick. Ron Excondido. Great people. Very informative and professional. New manager, Andrew, was very helpful and gret to talk to. I'll be back and i'm I'll be back and i'm bringing my other cars with me. Since we were already there we had it done but Since we were already there we had it done but, now we know. It Was very busy but your staff communicated with me well and completed the service quickly.
The service manager I believe his n The service manager I believe his name was Andrew was very helpful. Rich S. Chad L. The team was quick with the oil change and very courteous. Kelly M. Pulled in before 3 other cars and was last to leave, the person that wrote me up was I believe the person in charge. He logged m He logged me in then left to the office, after I was then service and checked out by another member he was confused at the info that was on the computer. I didn't reflect my truck, even though Ive been in there many times and he scanned my door.
The person that checked me out was very kind and apologetic. The price is pretty high to get an oil change. If it weren't for the coupon I had and the extremely quick service, I would proba If it weren't for the coupon I had and the extremely quick service, I would probably try to find another place.
Excellent service, very fast. I have been coming here for years for oil changes, never had a problem. There was a lot of comradery among the workers this vi There was a lot of comradery among the workers this visit, finding employees that enjoy their work and get along with fellow workers is hard to find. It was very refreshing. The Chad. Courteous and friendly staff greeted me and took care of the truck with little downtime to my day.
End of day customer. Crew was more than willing to accept me. David P. The speed of service and the friendless of the staff is great. I will say it's a little too expensive but I do appreciate the cu I will say it's a little too expensive but I do appreciate the customer service. Dave C. Robert and his staff were both professional and quick. David e. I never had to get out of the car. Everyone there was so friendly.
I got services performed that I never had done at other place I got services performed that I never had done at other places. It was top notch from beginning to end. Great service every time. Brandon was great. Give him a raise!! I always go tho the same location and everyone knows and is always soooo nice. Thiis last visit was probably the fourth time that I had to bring the car back because it leaked a significant amount of oil in Thiis last visit was probably the fourth time that I had to bring the car back because it leaked a significant amount of oil in the driveway after the second time it happened I informed the service people to make sure the plug was tight but it had happened again.
Allison H. Associates were professional and friendly. Also went to trouble to reset oil change light. Service was great! I did arrive early but they were promptl with opening. Quick service and pleasant experience. Friendly, professional, and knowledgeable staff. They work well together and the one in Carmel Mtn seems to be a good crew. I think one was in training but I appreciated anothe I think one was in training but I appreciated another one following up and double checking things instead of just trusting the new person since it sounded like there may have been an oversight, but it was resolved quietly and professionally, I just happen to be paying attention.
They forgot to put the reminder sticker in the window, but I should be able to remember on my own. Customer service was great! Sharon M. The customer service people were very professional and the whole thing took only 15 minutes! Jake G. It was fast and convenient.
The people were friendly. Only issue was the prices seemed a little high. The technicians were very knowledgeable and professional, the prices were very reasonable, and the services were done very quick The technicians were very knowledgeable and professional, the prices were very reasonable, and the services were done very quickly.
Genesis Pedroza. The service tech was very informative and professional great team you guys!
Everyone was friendly and helpful. I was pleasantly surprised by the short amount of time it took for the oil change. Everything was clearly explained. It was a pleasant experience. The guys were very friendly and fast they didnt try to sell me on anything I didnt need. Great team!
The car I brought in first time was a Audi A4 and your system showed that I had 3 choices for oils, the mana The car I brought in first time was a Audi A4 and your system showed that I had 3 choices for oils, the manager recommended MST and I'm not sure that was a good recommendation. My wait time was because I chose to remain in the lane and let another customer have the bay that open up. Skip S. Service was good but not spectactular. Courteous and all knowing job peope. That One Guy. The store wasn't busy at the time, which helped, but the staff was incredibly friendly and helpful, and I was shocked by how qui The store wasn't busy at the time, which helped, but the staff was incredibly friendly and helpful, and I was shocked by how quickly the service was handled.
There was the mention of some maintenance to be done, but there was any sort of high pressure and pushy pitch, which was great. Laura B. Simply due to the price. It's a convenient service but for the price I paid I will wait at a more traditional station the next It's a convenient service but for the price I paid I will wait at a more traditional station the next time I need an oil change.
Michael was the attendant with a huge beautiful smile. Everyone was friendly and knowledge. The service was quick and easy. This was my second time coming back and will continue to re This was my second time coming back and will continue to return as a loyal customer. Rod c. Lamar R. The staff was friendly and helpful and did the job in a timely manner. The person helping at the computer was very knowledgeable and friendly. I requested they check the air in my tires and they conf I requested they check the air in my tires and they confirmed the pressure they were setting them at. Joe V.
They made sure I got fast service and made sure that I got all the discounts that I qualify for. SkyAngel 1. Excellent service technician.
Home / Coupons. Piazza Carmel. ADDRESS - Valley Centre Drive San Diego, CA PHONE. Tel: Fax: Hours of . Valid only at the Piazza Camel Baskin Robbins location. Limit one couponi Valid only at the Piazza Carmel Baskin Robbins location. Limit one coupon.
She was very professional. It was ok, but the same as anyone else. Judy N. I received the service I needed at the price I could afford. Stuart B. Customer service was really outstanding and really pleasant. Duke B. This is the fastest, cleanest, and most efficient of the three arou This is the fastest, cleanest, and most efficient of the three around me. Robin M. The staff was very helpful and incredibly friendly, but not in a way that would distract from getting the job done.
The gentleman who helped me answered all my questions and was very friendly. I just really liked the overall experience. The Carmel Mountain Ranch location was great, the people were friendly, and they did The Carmel Mountain Ranch location was great, the people were friendly, and they did a good job. There was one issue I did notice: The manager came out and I noticed he failed to put on his eyewear. It seems picky but I work in a job where I promote safety habits, and as a manager trying to set an example for his team I thought he should have had his safety glasses on.
Howard G. They got mileage wrong. Added k more than actual milage. JC Sandee. The service agents were polite and quick. I liked how fast the service was completed.
Dante and team offered excellent customer service and were friendly and communicative. They kept it real! Satisfied Customer. Very friendly and professional staff. Communicative and attentive. The staff was updating me every step of the way. Always professional, prompt and quick service, great friendly technicians, fair pricing. The 2 techs obviously didn't talk to the person in the 'cellar' were professional and courteous.
Can't ask for much more! Amy N. Each time I visit this location, the staff promptly address my arrival and direct me into a station. They are friendly and fast They are friendly and fast with the service, and never pressure me to buy or add on extra products. I will return here again. The young man that helped me, was very friendly. WE were engaged in conversation.
I didn't feel the pressure of him trying to co I didn't feel the pressure of him trying to convince me that I should get extra services, although he did ask and when I declined he didn't pressure me any further. I was very appreciative of that aspect. I wish I could remember his name, because this young man needs to be recognized for his positive attitude, customer service and knowledge in the field.
It was quick. The staff was nice to my kids and me. They didn't tell me that a bunch of other stuff was wrong with my car. It wa It was conveniently located next to Panera. Quick easy and I had a discount for my first time - if it was 55 every time I would probably go there every time for an oil chan Quick easy and I had a discount for my first time - if it was 55 every time I would probably go there every time for an oil change.
The customer service is great! A Jackson. Not a college boy. Highly satisfied leaves no room for improvement and there is always room. The staff and everyone is super nice they know what they were doing but just the guys were a bit loud as they were talking to ea The staff and everyone is super nice they know what they were doing but just the guys were a bit loud as they were talking to each other and singing other wise everyone is wonderful!
Hidden Shores Resort. Carlos and his team were efficient and friendly. The guys are always so nice when I come in! Jenn E. Very clear on exactly what was happening. Hung P.
When I got home I smelled oil. I looked under my vehicle and there were puddles of oil in my driveway. They had spilled it all o They had spilled it all over the engine compartment and it leaked a lot in my driveway. I have always brought my vehicle here and have received exeptional service. Because it is an oil change. I always feel like I am going to be up-sold. Samantha C. The staff at this location is always very friendly and efficient. One Cool Tuna.
Nice people - fast service and did the job quick.. In and out in less than 30 min. Was alerted to a possible low battery, which was actually purchased at the same location a year and a half ago. Was told it was Was told it was under warranty still and was replaced then and there without issue. Jim G. Very friendly and helpful service agent. Fast friendly service and nice staff.
Will V. Javier greeted me and acknowledged me as a return customer. He explained the process as it progressed. Lisa K. I received the service I expected, so i was satisfied. A "highly" satisfied rating would imply that I received bett A "highly" satisfied rating would imply that I received better service than I expected.
I expected great service and received it. No pressure to buy a new filter, honest and upfront and informative staff. Every time I come, I just get done in minutes, I like it. Very personable and efficient. Those that worked with my vehicle were considerate. As the individual needed to read the informat And again before popping the trunk, he asked! I like the fact of being courteous instead of assuming it would be alright with me to do these things.
In addition to the affordable, quick oil change, I was given a recommendation to fix the problem of burning oil in my engine. June G. Many companie Many companies should bring their management and customer service reps to Valvoline just see to how companies should run. Customer service was excellent. I was done in 20 minutes. The coupon helped. Best oil change Best oil change service! Efficient workers, explained to me my options about certain productsThey were thorough about inspecting all my fluids, lights, a Efficient workers, explained to me my options about certain productsThey were thorough about inspecting all my fluids, lights, air filters, and tire pressure while I was there.
Everything went very smoothly. I appreciate the coupon as synthetic oil is much more expensive. I got my transmission fluid, brake fluid, and oil change all done in timely and efficient manner. Underwhelmed customer. Wasn't presented pricing until the service was completed, completed transaction while in the service area garage rea not in wa Wasn't presented pricing until the service was completed, completed transaction while in the service area garage rea not in waiting room, pricing for services not posted, wasn't directed to a waiting room and was allowed to walk around in the queue area where cars where lining up for services.
Speed of the service was amazing! Crew leader was great. I will be bringing all my cars there. Service reps were very friendly and made me feel very comfortable. Explained what I needed and didn't need. Even made sure to Even made sure to adjust the digital setting for my reminder. Easy, quick, and friendly service!
Drive thru oil change is the best concept ever! The attendant was super friendly and helpful. It was easy, quick, and I will definitely be back. The price was quite a bit more The price was quite a bit more than I pay for oil changes at other service stations, almost double. But if i need an oil change in a pinch, I would recommend this station and staff.
Filters R. The team was outstanding. Clevaugn B. Personnel were very helpful and caring. Experienced a small issue with my drain plug and the problem was resolved in a professi Experienced a small issue with my drain plug and the problem was resolved in a professional manner. Staff got working on my car immediately. Very helpful and friendly. Giselle Ruiz. Answered all questions and was very thorough. The service technician was very knowledgeable professional and friendly.
Cindy B. Friendly and professional staff. I was very very satisfied I just always feel like it ends up costing way more than expected. How can it cost bucks to chan How can it cost bucks to change the oil and change an air filter? Very honest and upfront about what I needed for additional services.
Great customer service, helpful. Chuck S. Brian C. Once in the bay, service was prompt. Staff announced each service before performing it, staff asked permission before opening gl Staff announced each service before performing it, staff asked permission before opening glove box to change cabin filter, staff were courteous and friendly, offering additional services was pleasant and non-pressuring, staff advised on what services would be good to have done at a later mileage e. Sarah B. I really appreciate that this location opened at 7: I was able to get an oil change done before work.
Amazingly convenient! The employees were very cheerful and welcoming. I felt very well taken care of. All of the experts that assisted me were incredibly knowledgeable, friendly, and swift. Possibly the best car maintenance experi I believe the group who assisted me were named Melissa, Jordan and David. Absolute rockstars. I really felt appreciated. All the crew is so nice and helpful. This is the best Valvoline in town: Brian D.
The staff was very detailed I the work and ensured everything was done in a professional manner. Vince G. I continue to be customer due to the training that is displayed each time I continue to be customer due to the training that is displayed each time that i visit. The service was really fast and efficient. Russ H. Friendly and knowledgeable staff. Debbie S. Fast, courteous and efficient.
Great customer service and.. I always come to this service center as they are always quick and friendly. My 5 year old was even impressed. He asked "that's i He asked "that's it? They rush you thru with 4 people coming at you at once. Tooo rushed. Fair, and great service. They do a good job at a reasonable price in a nice timeframe. David C. Great service, nice employees who have a passion for cars.
The gentelman who helped me was knowledgeable and the work was done quickly. The man who helped me was great. Very fast and cost was fair. Marc A. My check oil light came on. I just had my oil changed. The technician confirmed I had clean and full oil without leaks. The oil The oil life needed to be reset. He did it for me. I left completely satisfied with my vehicle problem fixed. Vera Bianca. I am new in California and people there at Valvoline explain me very patiently all the services they would do in my car.
The team was great. Did an amazing job communicating to each other in a fast and diligent way to make the service go quickly so Did an amazing job communicating to each other in a fast and diligent way to make the service go quickly so I could get back on the road. Fast serviceStaff was thorough with care of my car lights, fluid, tire pressure. Angie O. I had to wait when I first got to the center because all of the bays were full so I just picked a spot.
However, more people arr However, more people arrived after I did and also just picked spots. I was very pleased when the attendant had me switch spots with a different vehicle because I arrived first and the other bay became available first. Outstanding Service-Reasonable Prices. Good service nice people. Donte always gives exceptional customer service. He always goes above He always goes above and beyond.
Marsha W. There was an issue I had that the manager settled quickly and fairly. The workers were amazing. I was there right after they opened the door and was taken care of immediately. My service technician was very friendly and kno My service technician was very friendly and knowledgable. I always recommend this business. Just the team had Great customer service got the job done quickly and efficiently. Well done!! I went to this SD location because I was in the area, needed an oil change and unexpectedly had extra time.
So I stopped in and So I stopped in and was completely satisfied. Both times were an awesome experience! Staff was amazingly courteous! Never a bad experience at San Diego Carmel Mtn site. Vito Sanfilippo. I've been using Valvoline on my 2 cars for a while and am satisfied with the service. They were efficient and friendly. They appreciated I was in a hurry, but informed me of services that were recommended.
I can depend that the service will be great and the product is also great for my cars. Everyone was incredibly friendly and professional. I felt comfortable returning for future services. Nothing specific to add. Randy J. Excellent, fast service. Attentive, professional and polite staff.
Beth p. Ria C. The folks who work at this location have always been friendly and down to earth. I haven't witnessed any of them seem to look l I haven't witnessed any of them seem to look like they hate what they do. So their professionalism on the job is a plus! Satisfied Customer in San Diego. Prompt service and no pressure sales. Had to stop going to a competitor due to that issueThanks. Bob D. Was not greeted when I arrived. Staff seemed to be rushed and were not very personable. Being perfect in every aspect as a business is a tough thing to achieve. I have no complaints.
It was quick, there was no pressure and everyone was kind. Don't have them iknstall your wiper blades. The cost for the wiper blades was WAY to expensive. Shame on you for taking advantage of people. Steve U. The staff is always quick and efficient even pointing out other noticeable issues when they spot them. Troy B. I've come to this location numerous times with multiple vehicles.
The convenience of getting in and out quickly is the greatest The convenience of getting in and out quickly is the greatest reason to return. The crew at this location seems to do a good job. Greeted in a very friendly manner - questions answered. Helpful people and friendly.
I like how they show me the oil level before leaving. Larry H. Excellent staff. Friendly and good communicators. I interacted with 3 guys during the visit. They were all very friendly. Seemed like happy employees having a good time even thou Seemed like happy employees having a good time even though it was 8am on a Friday morning. It takes 10 minutes. Especially considering the attempt to make this process effecient. I can see paying more by going to a mechanic. They are not set up like assembly line, which you are.
Are not an oil changing assembly line and offer mechanics. Erik S. The service was fast and I got a couple of recommendations for future service I need. Delores R. Fast and efficient let me know what Maintenace was needed for my car. Very nice staff who were professional and helpful! Professional customer service, very satisfied with the service they provided. Mike M. Linda S. Very alert, friendly, knowledgeable staff members.
I have never had a bad experience. Catherine B. The manager helped to facilitate the services I needed, so that I could leave quickly to make an appointment. Nathan C. Staff was friendly abd professional. Service was quick with no issues. Fast thorough oil change. He made me aware of services my car was due for He made me aware of services my car was due for without trying to give them on me. Typically guys helping with my oil change aren't really nice but he was.
An oil change is an oil change but if I have to sit there and wait it might as well be with someone that is plesent to work with. Learn to build self-confidence, embrace teamwork develop sportsmanship and learn the importance of physical activity, all while having fun.
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