Thomson far away deals
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As soon as Nicola returned home she rang Thomas Cook and wrote to Thomson to complain, including the photographs they'd taken of the resort. A few weeks later, a hamper with flowers, two bottles of wine, sweets and chocolates arrived from Thomson.
Please consider upgrading your browser software or enabling style sheets CSS if you are able to do so. But at the resort, they faced a flight of 17 to 18 steps to their room which was on the first floor. Talk to our experts. Whether it's a first time tour, an extensive self-drive, a round-the-world adventure or a world-class island escape, this is a region where you can create your dream itinerary and unearth unique experiences, half the world away. We'll use our knowledge to design an extraordinary holiday. They have the expertise, the vehicles, and the drivers.
The family refused it and have been left nervous of going abroad again. Thomson told X-Ray they asked the travel agent if Jade would need special assistance when boarding the plane. But they say they did pass on the family's request for a ground floor apartment to the hotelier and it was the hotel's decision to allocate them a first floor apartment. They say the Club Migjorn Apartments aren't suitable for guests needing wheelchairs and this should have been made clear to the family when the holiday was booked. He said Thomson's offer was not the most generous but it was difficult to say it was the wrong award because there could be an argument as to whether the travel agent was to blame as well.
Mark believes the Whelans were right to make the video as it demonstrates what the access problems were and why they couldn't enjoy their holiday.
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It also helped that they sent a detailed complaint letter so the holiday company should have no excuse that they didn't appreciate what the problems were. To prevent something similar happening when you book a holiday, Mark advises making it very clear to your travel agent or tour operator exactly what you need and how important it is.
If is it something fundamental as in the Whelans' case, Mark suggests you ensure it goes on your booking form. Chat about the programme, get all the latest X-Ray news and behind-the-scenes info and find out when we're next on. For the latest updates across BBC blogs, visit the Blogs homepage. This page is best viewed in an up-to-date web browser with style sheets CSS enabled.
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A break with tradition: the end of the Thomson holiday brochure | Business | The Guardian
Every night is different. Would you happen to know if the local tour operator they use is maybe Gray Line , or Reykjavik Excursions? Thousands of people have experience with those - so you can easily pull reviews from their listing on TripAdvisor, for example. Just came back did northern lights with Thomson and did not see anything, I was there for 3 nights and they cancelled first 2 days and went on last night but to be honest I did not see any difference in weather on any of the days I personally think they deliberately just ran on the last night because they knew if was not successful they would not have to take us again, because the policy is if we do not see them they will run every night until you do but obviously impossible if you only go on your last night there.
To be fair Northern Lights tours usually last well into the night to give people the best chance of seeing something unless clouds move in and it it is clear that the chances for the rest of the night are zero. Thank you tanian0tt, I know that it is down to luck, but your experience with Thomsons was answer I was looking for.
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The one who makes the decision on whether conditions for the northern lights are good or is the local tour operator. They have the expertise, the vehicles, and the drivers. It's not the sales agent in some foreign country far away.
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I have never seen a Tui Thomson bus in Iceland. Our Tui NL trip was cancelled the first night but on the second night we got the go ahead. We were picked up by coach at our designated bus stop at 9. It was freezing cold and blowing a gale but a lovely clear sky. Journeys inspired by you, designed by us.
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