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My husband came this morning to have truck cleaned and went away dissatisfied because they do not do a thorough job. He had to pay extra for them to clean his truck adequately.
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I came in to have my vehicle cleaned because we both have monthly unlimited washings. When I arrived I spoke with the cashier and she said I wasnt allowed to cancel because its a 6 month commitment. I explained how both my husband and I were not satisfied with their services. When she refused to cancel our contract, I asked to speak to the manager. Upon speaking to Marco, the manager, he agreed to cancel our contract.
However, he was rude and tried to take my car out of the service line without servicing it. I explained the we were paid up to the 28th of the month and wanted it serviced as it should be without having to pay extra as we both have been previously charged to have our vehicles cleaned. He claimed that we were never charged more. Totally inaccurate on his part. Needless to say, Marco was disrespectful and walked away mouthing about the situation. We will no use this business again! I went to get an oil change and car wash there today and while my car was going through the wash, the machine managed to pull off my wheel cover and crack it in half.
When I confronted the manager, he told me they would replace it because it happened there. A bit of time goes by and the manager calls me over to my car and explains that theyre NOT, in fact, going to replace my wheel cover.
They claimed that theyre not liable because there was a crack in it beforehand and when I inquired as to why they ran it through the machine if they noticed the crack and knew this was going to happen, they claimed it was my cars fault, not theirs. Everyone in my office USED to go there.
Went to the lube shop to get an oil change and was shown that I would get half off of my car wash. I then spoke with the clerk about this mishap and she pretty much dismissed it and said that the lube shop was wrong. At this time my girlfriend and I simply said she should talk to the lube shop so that they are on the same page and not spreading misinformation. With more innovations than any vehicle in its class, the BMW 7 Series is in an era of its own.
The 7 Series The future of luxury is here. Presidential Car Wash 1. Disappointed in the way this situation was handled. The manager is clueless, the guy that took my car in , the one missing his teeth, said I never gave you a time??? However, he was rude and tried to take my car out of the service line without servicing it. I would be very careful with there lube center there avoiding there mistakes and will only deny when they caused the problem. Upon speaking to Marco, the manager, he agreed to cancel our contract.
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