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BMW of Mountain View
Phone Call. A verification code has been sent to you. Enter it below to continue. Verification Code. All reviewers have been verified to have contacted this dealer. All reviewers have been verified to have contacted this dealer — Learn More. CarGurus https: Literally minutes after I indicated interest online. It was the car I'd been looking for, and he was great to work with.
Mark helpful. Response from current dealership:. We're happy we could meet your expectations! We hope to be of service to you again in the future. Good response. Adam sounded like a good guy, and was responsive. Unfortunately we needed to get a car from our more local dealer Mt view is about 90 minutes away. I purchased this car.
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Al the Sales Mangager and Sean the Salesman were nice. The Finance Rep was horrible. Trying to get a refund. Now left with a higher payment. I will not recommend this dealership to friends or family. Hi Pam, we appreciate you taking the time to respond. Our General Manager would really like to help turn your experience around.
If you would be willing to give us another chance, please contact our GM at to discuss what we can do to help. The price was fair and the car was beautiful. They also gave me a fair price for my trade in. Got fast and friendly service. Easy test drive appointment.
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Quick to respond, professional, and reasonable. Waited almost an hour past our appointment time for the scheduled salesperson to have time to show the car. Hi Steve, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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The dealer was very courteous and helpful. However, he was not knowledgeable about the car about its operation. Positive thing is that the price was fixed and non-negotiable. I got there and the office was busy and I understood so me and my family were attended and seated. Then I was told that the guy who was going to help me had to leave for an emergency so someone else took over.
He seemed really flustered and not crazy happy about now having to help us. No one could come help us so we were left standing there only being able to inspect the car. The salesman seemed more frustrated at this point and so was I. I went very excited and left really bummed.
BMW Genius Responsibilities include:. Automatic Color: Save your resume. There is no commitment to buy. August 26, Took a test drive, got a price, paperwork and follow up calls. Spend your time well with our knowledgeable sales force and know that you'll walk away happy.
I really wish they would have communicated the trouble with me. Sales person "kind Laura" was very nice, patient and accommodating. However, beware of their finance person "tricky Candace" Not looking for the buyers best interest and just looking to boost her sales commission. Doesn't clearly explain all buyer's options and tries to scare you into purchasing overpriced extended warranty that was more expensive but had less coverage and much higher deductible than a warranty program through an outside credit union.
The certified used car had gone through the dealers inspection program, however there were several items that probably should have been caught and fixed that were not fixed Dealer said they will schedule someone to fix the tear in the leather seats but refered me to go see the Porsche dealer to get other items taken care of under the warranty. Responsive and accomodating.
Got a great guy Shaq to help me out. Took a test drive, got a price, paperwork and follow up calls. It was very well respect of your atenttion but i decided for other car, thanks.
I went to see the vehicle. It was sold. I suspect it was a switch and bait as it was very low comaped to comparative vehicles. Joseph, we regret you feel this way about your recent experience with our dealership. Our General Manager would like to help turn your lackluster experience around.
If you're willing, please contact our GM at to discuss what we can do to help.
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Everything was fine. They held the car for me, even though they did not have to, because we lost our home and vehicles in the Northern California Fires. We were treated well and the customer service is most excellent. Thanks so much for your feedback. We'll be sure to pass your comments and five stars on to the team. Feel free to stop by if you ever need any more help.
Got an initial quick response, then car wasn't ready to test drive and then I have not heard back about it being ready to try to test drive again. I had to email today to find out and have NOT heard back yet. Thanks, Ron, for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at We hope to hear from you. Was good but dealt with 4 diffrent people when it should of been 1 no more than 2.
Thank you very much for sharing these comments, Phil. We greatly appreciate your feedback and will take this into consideration as we work to improve our customer experience going forward. If you'd like to discuss this matter in further detail, please give us a call or feel free to drop by the dealership. We're always happy to help!
They responded to my inquiry right away. Don't hesitate to call us if you ever need anything. Be safe on the road. Bahman was amazing, and the entire staff was professional and courteous. Love to buy from them again! Manny was my sales guy. He's great! Google Rating. German Motor Specialist.
CATaft They always give trustworthy and reasonable advice and service. You never feel like they are trying to up sale you service and are very detailed with their findings. Price is inline with the service and quality of staff. Only place for my wife and my car to be worked on. Simon Leong Services were always excellent and pricing were fair. Jason and Paul both gave great advices and explained the work clearly. I will continue to take my Audi to German Motor Specialist. Adrienne Strena The team at German Motor Specialist is fantastic! They steer you towards the repairs that are important, not the highest priced.
The mechanics recommend upcoming repairs and let you know what you can wait on. The inspection reports are itemized clearly and include pictures. The best part, however, is the price! Always a fraction of what the dealers would charge. I have no doubts that my X5 will still be running well past , miles! Very positive experience. Detail oriented team with extra attention to customer needs. Would definitely go again. Thank you Paul Pizano for your care and attention.
Susan Spiegel I have been going to German Motor Specialist since they opened Truly a professional, knowledgeable group.
They go above and beyond in service and customer relations. Can't say enough good things about them. Highly recommend them to anyone with a BMW. Thanks for the years of fabulous service! Baron Fung German Motors was great. My service adviser Paul was awesome! Great communication and very knowledgeable. Very fair pricing as well. Work was done quickly.
Very nice facility. German Motors go the extra mile in customer satisfaction. Vincent Chiaro Great shop, honest service, will only tell you to do the things that need to be done. Detailed photos of problem areas with the car so that you know they're not making stuff up. Super convenient and know their stuff! Better than the local Audi dealership! I've had issues with some repair shops on my older BMW but these guys are amazing. Super professional and knowledgable and really seem to have the customer in mind. I live in Los Altos but actually got a referral from a friend of brother who lives on the east coast so these guys have quite a good reputation.
And it is well earned. They even discouraged me from doing some repairs on my vehicle when I revealed that I might not be keeping it much longer. Never known a repair shop that would do that! I found this place through a shop that closed a while ago. I did some research and German Motor Specialist had great recommendations so I decided to leave my car with them.
My E60 needed lots of work.
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Jason was my advisor and he took care of my car. He helped me plan out and prioritize the most important issues first. He was very thorough and explained everything in detail. Salesman convinced me the car went through all the necessary inspection and would run great. I have pretty much been driving it for another 3k miles since I got the car. Then, last week the engine just died by itself while we were lining up in the gas station. Because of this, unfortunately, we had to miss our good friend's wedding. It took one week for them to service the car. They said "the root cause" is the ignition coil and spark plug.
They replaced them and the service advisor said that the car is in the tiptop shape now. Because, today, the car just lost its power again while I was driving around 20MPH. Thankfully, there was no car around and I managed to cruise the car to the side of the road. So, I had to get this car towed again for the second time in a week. What if this happens while I am driving on the highway?
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This could have been much worse. I thought getting this car will get me a safe experience for my family especially my 7-month old daughter. In general, I am very disappointed with all the experience that I went through. Salesman promised me that this car will run great. The service advisor said the car is fixed and everything is in great shape. But, what I got is totally the opposite. They just want your money. Now, I have no confident with the car anymore and am always have the traumatic feeling while driving this car. At this point, I really just want to get rid of the car.
I'm just hoping they can buy back the car and refund all the expenses to compensate for all the experiences that I went through Reason for reporting the review: Your email address: The report has been submitted to DealerRater support. An email has been sent that includes a link to a page you can use to monitor this report's status.
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