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B Aristocrat was indeed bloom size, but the Siamese Doll was a small seedling, at least 3 years from bloom size, I know this because I have a mature specimen of Siamese Doll- it's 12 inches tall. What I received from Norman's is about 4 inches tall.
Clearly, NOT, "mature size. Norman's is not such a company! But if they have that special something you MUST have, you will probably get a healthy plant.
Just don't expect accuracy in terms of their size descriptions. I bought three phalaenopsis orchids for my kitchen and they were thriving and a joy to behold. I wound up purchasing several pricey gift orchids for various recipients. I then made a second purchase for myself. The orchids that arrived did not resemble whatsoever the orchids pictured on the site.
Firstly, I ordered three of the same. Two were matching the and the third was a different color. These were meant to be displaced all in the same location. Next, the orchids picture had 4 stems and I was sent two with 2 stems and one with one stem - sparse and spindly and not at all like what was pictured. Next, the orchids began to fail almost immediately - after one day. The blooms began to dry up and fall off and the leaves - many of them - started to turn yellow, droop and brown out at the tips. I emailed them, photos included, for six days straight - showing them the horrendous condition of these plants and how they were progressively getting worse each day.
I received no response whatsoever.
Finally, I called and they claimed they never received my emails. I was only requesting that they replace these three totally unacceptable orchids with three new ones - the same ones I had ordered the first time. They said they would send my request to "claims. Who was I dealing with - a national concern like Amazon or Walmart? They told me the orchids were failing because of "direct sunlight.
I would never know because the recipients would probably not tell me if they didn't. Believe me, you do not want to do business with this company. You could be lucky and receive healthy orchids, but if you don't, tough luck to you. They will not back up their merchandise - even with explicit photos showing the failure of the orchids.
The ends were shriveled and browning. Was responded to by there customer service dept. I sent a photo like they asked and was never responded to again. This seems to be one of those businesses where the people shipping the plants know nothing of what the plant should look like; healthy or not. I am wiser now to these companies that basicly are too big for their britches.
I am not important to them. I removed what was left of the buds to try to save the plant but it dehydrated from no healthy roots to absorb moisture to finish growing. On May 14th, , peterorchid changed the rating from neutral to positive and added the following: I was very frustrated with this order so I contacted norman through Facebook and he made all well by replacing my plant on my next order and only charging me shipping charges minus the original. My order was healthy and we'll rooted plants; all 8 of them. Positive mgdsvegies Asheville, NC Zone 7a 4 reviews April 20, I just placed my first order with this company, and I'm happy with their service so far.
They were extremely prompt -- I ordered over the weekend, the plants were shipped Monday, and they arrived here in Asheville this morning. I wouldn't ordinarily order orchids in bloom, for fear the spikes would be damaged, but I saw a clone I really wanted at the local orchid show last week. When I realized Orchids. Their packing was excellent -- it took quite a while to get the plants separated from the packing material, but you would never guess these three plants in full bloom had been shipped all the way from California. I know I shouldn't comment on other peoples' experience, but I couldn't help but notice some of the problems seem to arise from customers not understanding what they were ordering.
It is true as someone pointed out that the plants are in the thin flexible pots with sphagnum moss, and some of the roots are broken. However, in my experience this is pretty much what you see from all the large growers.
It's a function of what they have to do to culture massive numbers of plants. The plants all look healthy and strong, and after they bloom, I will repot then in a bark mixture and different pots that are more suited to my growing conditions. Bottom line is, I would definitely order from these folks again. Negative clyn New York City, NY 1 review February 4, If you absolutely must order from Norman's Orchids, use an email address specifically for spam everyone should have a junk email address because they WILL spam you and there is no way to unsubscribe unless you close your account.
Also, place your order with a credit card because you may need to do a charge back since that is the only way you will ever get your money back when Norman's refuses to refund you for their mistake. I ordered a bright yellow orchid with a red lip based on the description and photos on orchids.
Well, when it arrived it was a greenish-yellow orchid with a magenta lip and obviously nothing like what was described or pictured. I emailed customer service with a photo and asked if I had been sent the correct plant and their response was that the plant is blooming like one of its parents. This made absolutely no sense to me. The orchid was clearly in bloom so they already knew it wasn't a bright yellow orchid with a red lip.
How difficult is it to update your own website with the correct description, if not a new photo? Since their website looks like a Geocities page, I suppose updating the site was just too technically challenging. Interestingly, I noticed they took down the listing a few days later. I was offered either a full refund if I returned the plant at my expense or a partial credit for keeping the plant. Never once did anyone ever apologize.
I had no interest in keeping the orchid since it was very ugly to me and--once again--it looked nothing like what I thought I was ordering and I was not going to pay any amount of money to return their plant. They're great at fulfilling orders since it involves taking your money and their plants are definitely healthy but if you have a problem, don't expect any satisfaction or even an apology. Their lousy customer service is not worth all the rare and beautiful orchids in the world.
I have never had a bad experience. I am very guilty of looking at photo and buying without reading description and have purchased things not appropriate for me, but that is on me. Everything I have received has been in great shape. Just placed another order, can't wait to recieve!!! Negative gardenerinct Zone 6a 4 reviews December 29, My review is nearly identical to trospero's review. This was my 2nd order from Norman's.
The first order was fine, but this last order was very disappointing. I bought two in bud Cattleya orchids. The blooms lasted 3 day on one orchid and the blooms on the other orchid were dead on arrival. Both orchids also need re-potting. I will not buy from them again. Two days after ordering I was told one was no longer available and did I want a substitute, and I said yes. The plant they subbed was 2X the price of the one I ordered and I was not told that at the time.
Really appreciate the "hobbyist" listings. Norman's will not get another penny from me. After I realized my last orchid had mites, I decided that, unfortunately, I could no longer buy from them no matter how wonderful their orchids look online. Be aware that they only honor claims for 7 days. Odom's Orchids Inc Garden centre. A full refund including both shipping charges. I have been a long-time customer and had a good experience with their orchids -- sending them for gifts.
I should have checked to see if it was the same price, yes - but how much effort would it have taken for them to say "by the way, the one you want as a substitute is twice the price - is that okay? One of its leads had been hacked off, disease, or just careless handling? Overall, the plant had the look of one that had been neglected for a long time and had been carelessly prepped for shipping.
I contacted the customer service to express my displeasure and was greeted with a response that essentially said to me they didn't care. Norman's will not get another penny from me. Oh, and the second plant? The buds have not developed and so I paid a premium price for an "in bud" plant for nothing. Uncaring customer service on top of that? Positive Sariah Independence, MO 1 review October 30, I received an orchid from this site as a gift, but the friend who gifted it to me understood that I knew more about orchids, and what I want from them, than he did.
So he had me point out the one I wanted, rather than try to surprise me with something that might be unsuitable. After some research, I chose Dtps. It was very securely packaged when it arrived, and the plant was-and remains-healthy. I have had no contact with any of the site's representatives, so I cannot speak of their conduct, but I am happy with my plant.
Negative dontbuyfromthem Toyko, Japan 1 review August 1, I purchased some orchids from this company. It is my second order. Some of the orchids is of different color then on the website.
The color is much different then the site. Let say I order white and they gave me an orange color. I contacted them to have this resolve, and to send the correct orchid. The company said I will have to pay for shipping return to them. I call the next day to get a resolution. There was no resolution, because they stand by their rule to have me pay for return shipping. When I try to get in their website to check on my orders and log in to my account, I can not get on, because the company block me from their website.
The orchid I order is not a seeding orchid. It is a mericlone orchid. The supervisor refused to come to the phone to resolve this matter. Horrible experience I have ever had with an orchid company. I have found the personnel to be always attentive and polite. My orders have been sent on time and the plants have been excellent. The showroom always has a large number of plants in bloom.
I appreciate the correct labels on the plants. Well grown, correctly labelled orchids are not as cheap as the ones you can buy in the big box stores but are worth it. Positive eafisher Houston, TX 1 review September 30, I ordered plants for our local orchid society raffle table. The plants were nice sized, packed very well no breakage, missing tags and came when promised - we got our money's worth. A corner of our show room stocked with wide varieties of orchids.
Production Department is fullfilling an wedding cut phalaenopsis orchids order. Mon-Sat 9 am - 5 pm Accepts Credit Cards: Private Lot Wheelchair Accessible: The prices are very helpful to my wallet. Photo of Carol D. His plants are consistently well grown, offer a wide diversity of genera for any orchid-aholic's tastes, and provide both known and not-yet-known species and hybrids.
I primarily grow phalaenopsis, though have a diverse collection of other genera. Yes, there are phal specialists, and I purchase from several of them. But Norman offers such a wide range of plants - including some really quite rare and appropriately expensive items - that he will always be a prime source of additions to my collection. The packing is meticulous - I've never received a damaged plant.
I've heard that some people had some difficulty with customer service, but in all of these many years I've never experienced any problem and have always been treated courteously and professionally. I have no experience with the gift side of the business, since I'm a confirmed hobby grower with a willingness to grow things for several years before seeing bloom spikes.
I'd be very surprised if that side of the business were any less professionally handled. A real orchid supplier doesn't sell no name short-lived plants that might make a brief impression before heading to the compost pile. A real supplier offers quality, well-grown, interesting, and rewarding plants you want to have in your collection. And Norman is a real supplier. If I have questions about plants I call and speak to a courteous young lady that helps me chose the perfect plants.
I tell her what I am looking for and I receive exactly what I wanted. I just wish they were much closer so I can go visit their premises. I give them a 5 star rating and they have wonderful service. Positive genetobia Magnolia, NJ 1 review September 20, Posted on September 20, , updated September 20, fast and easy On September 20th, , genetobia added the following: I've gotten a lot of quality plants from Norman's Orchids. The website is easy to navigate and they ship their products well packed and quick.
Speaking as a serious orchid grower, Norman's Orchids offers so many quality and hard to find orchids. The plants always arrive undamaged and healthy. I like buying seed grown plants from Norman's, as most of the seedlings I get gives me a variety of quality forms and colors. To date, I managed to get 2 plants awarded by the American Orchid Society. The first one was Phal. I highly recommend Norman's Orchids as a source of quality orchid plants.
It arrived in 3 days. The plant is not what I ordered. It was in bloom and not the color of the photo on thier web site. The flowers were bruised and within the week of arrival the petals dried crisp and dropped off. I sent an e-amil asking them to check thier record so we could solve the problem.
My phone calls have been re-routed until disconnected. I have also sent an e-mail through this site. I will still try to solve this mis-order but I strongly recommend purchasing from another dealer. On September 12th, , cosmos changed the rating from negative to positive and added the following: Today I received an e-mail response and called the co. They were very professional and we came to a good solution. I was so pleased with thier willingness to solve the problem that I ordered two more plants and am looking forward to future purchases from them.
Positive crhorchids Bryn Mawr, PA 1 review July 21, Plants arrived in tip top condition, in bloom or bud, as described. All leaves and roots in healthy, actively growing condition. Shipping promised and delivered within 2 days. Really appreciate the "hobbyist" listings.
Positive CW Denver, CO 1 review July 20, Unmistakably the best source for quality orchids for the hobbyist or if you are just shopping for that special gift! Gorgeous, healthy orchids, many crosses quite unique. Fantastic quality, fair prices, careful packing, and fast shipping. Norman's Orchids has one of the best online store in the business; user-friendly with robust search features and accurate photography and detailed descriptions of their plants.
I emailed the company and Norman replied to me quickly with my answers. After receiving the plants, I was totally amazed about the size and even one was in full bloom and it was just awesome. Shipping was fast and concrete as stated when expected delivery of the plants. I will buy again from Orchids. The plants are of a quality that can not be found at the big box stores and I know from visiting the nursery that plants will not arrive here with hidden weed seeds or insect pests. Norman has a full time employee whose job it is is to pull weeds in pots and under the benches.
My orchid benches always hold at least of Norman's very special orchids. Dot- Fort Lauderdale Positive FrankC80 Oakland, CA 1 review June 4, It is always the negative reviewers that always bother in even leaving such nasty comments for such an awesome company. I can say I've been ordering from Norman's Orchids for over 5 years now and not once have a had any issues with them. I call speak to customer service and always get the answers I am looking for. Without a doubt they are the best and they know their stuff. People have to realize orchids from this company are live and of course some are not perfect but I can guarantee you they are not "SICK", sick are those of you that come in sites like this and leave your nasty comments.
Really though if this company could get all their positive customers to review I can guarantee you it will be much much more positives than negative because they really know what they are doing and they have the best out there. They sent a sick orchid to my mom for Mother's day.
It died just after the 7 days. Customer service was excellent, on time responses and zero problems with my order from start to finish. Plants arrived as scheduled per shipping policy, foliage and roots on all plants were very strong and healthy. Spikes arrived as mentioned, per plant and some plants in bud, another in flower.
Norman has really been offering a broader, diverse selection of some of the most recent, cutting edge hybrids. I will continue to watch the website weekly for updates and look forward to future purchases. I had an unpleasant experience with orchids. I am now wishing I had come here first as I would never have ordered through them. I had placed an order through the website and my interpretation was that it was a two day delivery. Right or wrong, I am obviously not the only one who has had trouble interpreting this, please reword your website.
The true trouble began when I phoned them to tell them I was unhappy with the delivery date. The man I spoke with would not listen to me, he spoke over me and when I told him I was upset that he would not listen, he hung up on me. I was a bit stunned. I wrote to them and have tried to follow up with phone calls, but they do not answer and their mail boxes are full of complaints, I am wondering?
In reading all of these reviews and the very unprofessional attacking responses to others' responses, I can see that it is best to take my business elsewhere. I am guessing by so many dissatisfied people that they just don't care. What a shame, my mother-in-law collects orchids and I had hoped I had found a source for gifts. Discount does not apply to special offers, gift arrangements, gift cards, non-plant categories, orchid-of-the-month subscriptions, or purchases at the nursery.
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