Comcast special deals for existing customers
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Not available in all areas. On Demand selections subject to charge, indicated at time of purchase. New residential customers only. Early termination fee applies if all Xfinity services except for Xfinity Mobile are cancelled during the agreement term. Additional outlet service fee applies for multi-room viewing. After promo, or if any service is cancelled or downgraded, regular rates apply subject to change. Service limited to a single outlet. May not be combined with other offers.
Limited Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicated at time of purchase. Not all programming available in all areas. Actual speeds vary and are not guaranteed. If there is a power outage or network issue, calling, including calls to , may be unavailable. Call for restrictions and complete details.
After promo, or if any service is cancelled or downgraded, regular rates apply. Limited to Xfinity Home Secure service. Early termination fee applies if all Xfinity services are cancelled during the agreement term. Any equipment installation, taxes and fees extra, and subject to change during and after the promo. After promo, or if any service is cancelled or downgraded, regular rates apply pricing subject to change.
Department of State , Putnam County: All electrical work is performed by a licensed subcontractor. No one of them tried to find solution, so I canceled TV and left Internet for I just cancelled mine due to promo ending… This doubled the price. I told them i had dish and direct tv and had both of their specials in my hand. They were unwilling to negotiate at All and told me to return the equipment and get a receipt. I have nothing now but will Make another call next week to give it another round. I tried to haggle with Direct TV. I have been with them since so after 4 years I came across these sites.
The other day, I called them for another promo, they said they have nothing besides free Cinemax,Showtime, etc. The Direct TV still works even though they disconnected my services. Just called Comcast and went thru the phone tree to the discontinue service. I was told by a recording that the wait is long about 15 mins, but instead, I got a customer rep on the phone after about a minute. Explained to her that the bill has gone up too much and I would like to cancel.
She immediately went on to say that she can check on what she can do. She at first offered to upgrade me to HD premier for about 20 bucks less than what I am paying now I have preferred plus currently. So she then offered me the same price for new customers on the HD preferred plus package. I told her I could do that and she locked in the rate for me. Not bad for a 10 minute phone call! Just ask for it to be thrown in for free. Playing the Comcast price shell games is really starting to get old. On the phone with Comcast again. Called to cancel service. I explained that my bill was again too high.
This rate is good for 6 months.
How to negotiate with Comcast / XFINITY and get the best deal | John Garvens
Said a label would be sent out. Need to watch for the June bill and see if the price gets lowered as promised. I will have to watch for my November bill and see if it goes up again and will have to call back then. We will wait and see. They would downgrade me and I would lose channels and pay less, but still pay the regular rate. I called back frustrated and asked to hear all my options to a lower bill….
But I like Xfinity, I have not had issues with them, the cable, phone or e-mail or internet. I have no issues with the services, but the bill is ridiculous. Same with the cell phone bill!! They let me keep my phone but took it off the bill. I finally got fed up with Comcast and cancelled my cable completely last month.
I have a 6 year-old that loves her Disney and Nickelodeon channels, and I love watching baseball and football. I live 20 miles from the television transmission towers, so needed the help. Ordered Hulu Plus which unfortunately only carries a few shows I watch. I already had Netflix. And Comcast calls me about every two weeks asking me if I would be interested in getting my cable back at some very low prices. Switch to Netflix or Amazon Prime or something along those lines. They will call or mail you offers to come back. They need you more than you need them.
Your script worked for me. I called Comcast several times but they would not budge in terms of lowering my bill. I only have internet service and want to keep just internet. Not sure if it will work, but worth a shot. If you care so much about the service maybe you should consider paying for it instead of complaining about how your cable bill is so high. Cable is a luxury and not a privilege. Spend time with your friends and family.
Its more like 10 minutes and its surely more productive than sitting on the internet for hours giving holier than thou speeches about going outside. I will be sure to pass your advice on to my 86 year old, blind mother-in-law who is paying an outrageous amount for her cable television. I have utilized the online chat channel to lower my bill for years.
As you have recently cited, their online channel has really tightened their onus of retention responsibility and they no longer work to find an alternative package. Additionally, the established tactics for negotiating with their retention specialists no are no longer as effective as in the past. I asked the specialist I spoke to today about this, and insinuated in my conversation that there was, perhaps, an enterprise level policy change.
He did mention that the industry is a promotional industry and that Comcast now expects to lose customers to the cyclical promotion game. She said it would be free, nope!! They are not negotiating anymore from my recent experience.
How to Cut your Comcast Bill: Step-by-Step Script
Without competition they can pretty much do as they please. Had some luck lowering my comcast bill this week. Didnt get anywhere with the chat agent, had to call the retention department and play sweet on the phone. I was also able to get more channels and faster Internet as part of the deal.
Like others have said, they tried to upsale me. So I went online and used their chat. The original rep eventually transferred me to a Sales Specialist, who gave me the lower offer. Used your advice, got the new X1 receiver, more channels including hbo and same internet speeds. This is great if switching companies.
Miller…thanks so much for your post! I just followed your instructions to the letter. I am currently paying Comcast I do own my own modem so saved on that fee, too! Thanks for these tips. I took the chat route to see if I could get a reduction and it took some effort but I eventually succeeded.
The result was it would cost me more to get less. I just called them with no intention of getting a reduction — I finally got around to setting up the roku in the basement and decided to just get rid of the cable tv. Would like to get cheaper internet and phone, but not sure which company can offer the speeds that comcast offer and i want to keep my email address. Funny you should say this because my comcast bill was slowly going up every month.
I called and spoke to a rep. I asked if we can somehow lower my bill. I accepted the offer and had the tech install the new dvr boxes. Come 4 days later streampix was not working. Promised me that the chage would fall off in a day. More than what I originally was paying. I was so mad I could spit nails. After being on the phone for 10 hours and speaking to 24 reps.
That made me a little happier. Even though I was swallowing the 3movie channels they took away from me. So one day I called to pay my bill and I discovered that the rep. I havebeen on the phone for 4 hours and spoken to 7 reps. I reported a complaint to the better business bbureau. In the meantime I am waiting for a call back which I doubt they will follow through. Do not use comcast!!!
I spent almost 10 minutes just trying to get to the supervisor never did before finally googling and ending up here thank you! Just got off the phone with em…no such luck this time around. Still managed to knock ten bucks off. Not sure that was really worth the phone call, but it got my dad off my back. Comcast has been a nightmare!! Everytime we called our internet had misteriously dropped speed and the agent had to raise it back up.
We were told it was our modem and we needed to rent one from Comcast. I called to seriously cancel service. You have to talk to the resolution department and then not give up after they tell you there are no good deals. Internet is not highspeed but so far i have noticed no difference.
This is good for a year. Not a good deal. Then I remembered that the Billing Dept. So, I called the Loyalty Dept. One department or person has no deals to offer when another one does. It all depends on who you talk to. Horrible way to treat customers, let alone do business, Comcast!
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While I understand that Comcast offers promotional prices that are well below the listed price, I agree with you that more consistency is needed. Customers will pay good money for a good product. Our best bet is to game the system and maximize promotional offers. To quadruple revenue, they will probably double their prices and double their customer base. Hopefully, we will see some new competitors enter the arena.
Our best hope is that mobile providers will build networks capable of handling the speed requirements of the majority of users. If they can manage that, they will pose a huge threat to the cable companies. They offered me the same deal that I had, the current full price. I think that the cable companies have less room to operate on discounts and promotions and they seem to be taking a harder line on this stuff.
3 Things To Remember
I understand how frustrating that can be. Sometimes, they refuse to give you a deal no matter how well you negotiate. Michael made a great suggestion. Cancel Comcast for a month or two and switch to another company. Within a few weeks, they will probably call you with a great deal. Your other option is to keep paying your current rate and wait for a promotion. If you know anyone who could benefit from this article, feel free to share it with them.
Also, remember that the principles of negotiation outlined in this post apply to anything with a price tag—gym memberships, cell phone bills, etc. In general, it certainly helps not to be rude when calling although showing anger might work with some of the repes , I think it largely depends on who you get at the time. Sometimes, you have to call multiple times to find someone who is willing to work with you to find the best price. I called Comcast last night to begin the process.
The guy made the changes and we hung up prior to me testing the channels. We discovered that something went wrong as we lost most all news channels and kids programming. I called back, but it was now after 9PM Eastern time and the dept I had spoken to was gone, the folks I got to were unable to help me other than to say that they accidentally had me on a Latino package now.
I was stuck that way all night, not a big deal. They did offer me the number for the Customer Solutions Dept to call directly to the top. Today I called Customer Solutions and explained to the gentleman what transpired. This gentleman was very polite and easy to talk with, and I was nothing but sincere and professional with him.
No anger or uneasy feelings were given and he was more than happy to assist in making the promised package happen. Enjoy that new Camaro SS! Larry, did you start by talking to a cancellation rep? If I can reduce my rate, that would be an extra bonus. Am I setting my goals to low? In this case, you will probably have to play the cancellation game. Let us know how it turns out. Now, repeat the process with your bills cell phone, gym membership, etc. The only reason that we can get these better deals by calling comcast is that they are very aware of the ever changing competition by their peers in the industry.
If they allowed that to happen, comcast would eventually topple like a house of cards. Your talking about technical support of service related errors. They will always start by running the customer through the basic reset of the computer, the modem and the router. Actually, they will not do anything for the elderly like other utility companies; no senior discount or low income discounts.
By the way they receive government funds for running their fibrotic wires. Come to find out they could not get my tech to get me on line as their codes did not work. They did not work because the equipment was faulty and Comcast had been telling me for 3 years of in and out, intermittent service that is was my computer and all my fault and they were not responsible.. Yes, they had me crawling under my desk and trying to read the impossibly small numbers on my router many times.
Incidentally, there is only one reason to be nice to them and that is so you do not feel bad about yourself. It is encouraging to think that you are getting a better deal because you were nice but not so. It does not matter in that respect either way. Persistence and tenacity and the willingness to continue to call back is the only thing that works.
By the way , this is not really capitalism when they are subsidized by the government and then take advantage of being a monopoly. Believe me they need watching and most of these companies operate in the same unscrupulous manner. Please filed complaint or participate in a class action suit as it is the only way. They do not care about one little person one at a time complaining about their bad conduct. This is a systemic in Comcast and other similar companies.
According to Clark Howard, consumer advocate in Atlanta, we pay the highest price for Internet than any bigger and other western county. We think we are getting deals but even at their lowest packages these are not deals and it is not how the free enterprise system works since there are a lot of legal obstacles for competitors to enter the same market.. If we had a true free market in the realm of ISPs, Comcast would not be as powerful as it is. Allowing mergers with companies like Time Warner Cable only exacerbates the problem. If nothing else, they will come out and fix it and let you pay it out, whatever the extra cost is.
Another option may be to have an outside repairman come to your home, for maybe less. Sorry to hear that you are having such a hard time, Bessie. Did you try the suggestions that Larry and Lee made? I went through the whole Comcast deal as everyone else here has. I was paying about a month for cable internet DVR and HBO then all the sudden my bill went to overnight then to To make a long story short I cancelled my service but comcast continued billing me.
They did not fix the overbilling until i found out it got sent to collections and called in less than happy. After literally 30 plus calls to get this fixed with no progress they finally fixed it. This ordeal took about 5 months all the while I had no cable or internet and vowed never to Have Comcast again. About 2 months after all this a Salesman came to my house and i told him the story and he was wasting his time. Plus dollar credit after 30 days. Then they screwed up my bill the first month so i got another 50 dollar credit. Point of my story is they do have the ability to offer good deals after you work your way through all the junk they try to push on you.
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Another thing is I ask a hundred questions and I will always ask questions that they already have given me answers or info about and 9 times out of 10 i get different or conflicting answers from the same person. Sometimes i have taken it as far as telling the service rep i only want yes or no answers because they want to avoid the question and work around the answer never actually answering it. I have gotten good results doing this, Most of the Comcast reps just tell you want you want to hear to get you off the phone and move on as fast as possible. I fear that it will only get worse with the recent acquisition of TWC.
One thing I would like to add. I had so many problems with Comcast and had to call so many times. Seemed like it was always me figuring out there errors. I finally told them one time you guys might as well start paying me as much time i have to spend on the phone with you figuring out what Comcast did wrong. The lady i was talking to actually gave me a credit. Like most things, you have to take matters into your own hands.
If you want something done right, you have to do it yourself. At least not for a while. I just wish there was more that could be done. Sure I can post comments about how much Comcast service is less than par but it seems nothing can be done. Nothing really changes when I call to other than I learn how to better deal with Comcast. When it should be the other way around and to make it worse cable companies essentially have a monopoly. In my area I can either get comcast or verizon.
Comcast is much more affordable but obviously I dont much care for there business practices. On the otherhand verizon has all around better service. I tried satellite but the installer wanted me to cut down 60 ft tall trees. I feel your pain. If a company existed that could provide equal speeds, I would switch in a heartbeat. Unfortunately, no other options exist in my area, and Comcast seems to eat up other companies by the day.
Hopefully, something changes soon. Just got my bill cut in half! It definitely pays to be polite and pleasant when calling. How does that feel? Just remember to mark the expiration date of the deal in your calendar so you can call back and go through the same process again. Why do you feel entitled to a lower rate for faster service? Do you negotiate you rent or mortgage because the one down the road is cheaper?
Do you negotiate any of your other utilities? Internet is more than just internet now. Technology is lowering the cost of many products and services. We have competition in our state for electricity providers so you can pick a lower-cost provider if you wish. If we are cheap shits, then you, charming lady, are an unpleasant case of diarrhea. Thanks for the comment! I always enjoy a lively debate. To answer your questions… Yes, I negotiate my rent. Yes, I negotiate my utilities [by choosing less expensive providers].
But I go many steps further. I negotiate my credit card APRs. I negotiate my credit card limits. I negotiate my car insurance. Remember, if it has a price, it is negotiable. If a company accepts your offer for a product or service, then the product or service is worth that amount.
The buyer determines the price, not the seller. If more people were sick of negotiating every 6 months with Comcast or actually paying excessive amounts of money for there service, there costumers would be better off. I just canceled service with Comcast. I just switched to Uverse after many years of Comcast.
Customer retention reps have more power to give you a better deal, especially if you name the competitors deal. I want to point out that I was friendly, yet confident with the service rep. Many people choose them because of the special offers and promotions that they offer. We also provide exceptional digital phone services that come with exclusive features that make calling friends and family affordable and convenient. I just wish there was more that could be done.
They offered me a great promotion because they just added fiber to my building. Hopefully, I never need to use Comcast again. For the second time in 2 weeks, I tried to lower my triple play, but no go. I first tried to get the price down over the phone, transferred several times and finally to the manager on duty, but still would not budge.
Then a week later, today, I tried over the internet, transferred to the manager on duty and still would not budge. Said they will put me on a list, that if a promotional package came up that I qualified for they would contact me. I have been a customer of comcast for over 30 years, you think that would be worth something. If I change companies, which I told them I would, because verizon is offering You may be in a contract where you agree to use their service for a promotional rate typically months and then their regular rates for the following same period of time.
That said, if you can negotiate a lower price — more power to you. I was in the same thing and negotiated a much lower rate after my contract was up. For now, you may want to consider creating a personal email address with Gmail, Yahoo, etc. From there, forward all Comcast emails to the new email address and save the email addresses in your address book. As for your email archive, you may be able to download all of your Comcast emails to a hard drive as a backup.
Let me know how this works for you. I have a few questions if anyone knows. I use Comcast from time to time, but end up canceling and then taking advantage of another special anywhere from a few months to a couple years. So my negating strategy sucks because Comcast knows I like to save money by taking a break for periods of months or longer.
Also I live in a remote area that there is no other providers other than Satellite and my house faces too many trees to consider. So I would like to know about getting tv and net and possible phone if the cost is reasonable. Comcast does not offer any services for low income so I do not know what to expect for 3 services for a whole year. Its just like heating in winter. I keep my cost low because I turn everything off and come home late at night to a 39 degree house and put on 3 sweatshirts and 3 blankets.
I only use heat on my days off at home. Given your cost requirements, I doubt that you will find a deal for that little money. Comcast will only negotiate so far.
Find all offers for XFINITY Internet, TV, Home Phone, & Home Security services. FIND THE PERFECT DEAL FOR YOU 7 Internet, TV and Voice offers. Current Promotions for Existing Customers internet, home) but really only need internet and probably tv depending on packages available.
You may want to look at data packages for a cell phone. In a lot of cases, you can use a smart phone as a wi-fi router. So you get rid of your landline phone completely, switch to a smartphone, and pay for monthly cell phone service instead. The only real downside is that streaming movies from a smartphone kills data, so that is something to consider.
It may also be flaky depending on coverage in your area. Comcast did not stick to the last deal they made with me. They ended it at the end of one year and played dumb. I unfortunatelly need to purchase the Internet here in Washington and Comcast is wired throughout my building already.
I called today and I was on the phone for 45 minutes with a man who was clearly trained to repeat everything I said for the taped recording. Such a waste of time. I finally had to end the call as I needed to continue on with my day. Not of interest to me. Who knows what the initial total would have been. He was too busy repeating my questions to ever answer them. But I will be damned if I pay the first price they quote me. Any help here, John. Do you have to have TV my son has 7. Do you need high-performance internet access? Is DSL from the phone company an option?
Some DSL lines go up to 15 mbps which might be enough for your needs. Is WiFi sharing with a neighbor an option? They have an online chat option as well which might be a little more convenient than using your phone. As always, Michael has some really good ideas. Michael is also on point in suggesting that you share a WiFi connection with one of your neighbors. Aside from that, how much do you really use the Internet at home? If you are not a heavy Internet user which I doubt given that you are commenting on a blog , you may want to consider using your smartphone as a WiFi hotspot. You could also get a mobile hotspot from any cell phone provider.
It is not an ideal solution but neither is Comcast. What worries me about Comcast is the the way they gobble up other companies. Time Warner Cable was not a small company. I hope I am wrong, but I suspect that Comcast will continue buying competitors until it truly owns the entire market. From there, they will likely throttle the hell out of the Internet and make it prohibitively expensive to get decent Internet.
Same deal with wireless companies. Hopefully, Google Fiber is ready soon. One interesting thing about Comcast is that they are rolling out a WiFi hotspot network. They have done this with many small businesses in my area and their next phase is to roll it out into residential installations. This is something that could potentially decrease cellular bandwidth consumption or it could provide a family member with free WiFi if they live near one of these hotspots. There is some talk about them wanting to become a cellular service provider augmented by this WiFi network.
That would make them a direct competitor to Verizon which currently does landline, cellular and television. Starbucks is migrating to Google Fiber and the rollout is underway. I like the idea of having a mobile hotspot to go with your plan. Unfortunately, that is not offered in my area.