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Check out the daily deals above to find the biggest sales on our site. Appliance Accessories. Recommended for You. How Coupons Work. Given the impressive start, Jon Abt anticipates a strong rest of the holiday season, predicting a 10 to 15 percent increase over last year. The time now is
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Our Goal Complete Satisfaction. Connect with Abt. Live Chat or call us at Milwaukee, Glenview, IL The first thing to know about this impressive performance is that Abt was not open on Thanksgiving Day — the store was closed so employees could spend the day with their families.
That didn't seem to matter, and neither did the fact that Abt generally doesn't play the game of offering a very small amount off a specific product at a ridiculous discount in order to goose Black Friday foot traffic. That's the type of stunt that the company feels can lead to disappointment among customers , according to the Associated Press. Focusing on customer service and the customer experience is nothing new for Abt, which has succeeded for years with the philosophy that its store should be a showroom and that lets customers feel like it's a treat to be there.
The spacious family-owned store features a dramatic in-store fountain, flowers and trees under a large atrium.
It often offers fresh-baked cookies and coffee to customers on the weekends, and has created special showcase areas for different kinds of products at the center of the store. It's enough to make one wonder if a larger chain retailer would love to acquire Abt and try to replicate its approach, if the Abt family would sell. The success of this past weekend was not just about sheer growth in transactions and foot traffic. But, that doesn't seem to scare away much business, and it certainly didn't this past weekend.
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