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When the guy got into it he realize that my bulb was just loose and just need When the guy got into it he realize that my bulb was just loose and just needed to be tightened. They were very honest. Bill K. Great service, professional workers, clean environment and very timely service. The engineers were very professional and quick. Gary H. Friendly and a cute lady. Ray j. It was fast and easy and convenient.
Deborah S. I told them what I wanted but I was not sure of the weight of the oil and he told me that they had put a sticker inside on my wi I told them what I wanted but I was not sure of the weight of the oil and he told me that they had put a sticker inside on my windshield and it was all written in there from the time before plus they looked up my car on the computer they just explained everything to me when I told him what I wanted and wanted them to check the first guy I talked to was not friendly at all I was hoping he was not going to work on my car but the guy that worked on my car was fabulous very nice to me for a woman he explained everything to me because a lot of women don't understand these things and he made sure I understood everything very pleasant gentleman I wish I could remember his name that worked on my car cuz I would sure like him to do my car again when I go in there I had a coupon he made sure he used it did not forget about it I've had my oil changed at other places and they have never been this Pleasant to me before he was wonderful I will be back thank you very much.
The staff is always friendly and communication between staff and customer is outstanding. Once inside service is always quick. I have never had any issues at this service station. You have a great team working there. Amber K. All three of the service tech's interacted with me in a professional manner, yet were friendly and engaging.
I was informed of w I was informed of what service was being provided. I was welcomed to come back for top off service. Joe H. Friendly fast good communication skills. Pricilla H. The quickness of service and also I didn't have to get out of my vehicle. Josh was very polite and helpful and answered all my Josh was very polite and helpful and answered all my questions. Amy G.
The customer service was outstanding the technicians were so friendly and even gave my dog a biscuit after they finished up , a The customer service was outstanding the technicians were so friendly and even gave my dog a biscuit after they finished up , and I love how much vehicle information is in the computer system so I don't have to keep track of it all. I was visiting this Valvoline on a road trip, so unfortunately I probably won't be back to this exact location, but I would highly recommend it for anyone in or passing through Great Falls, Montana. No body is perfect. There is always room for improvement.
JOE B. Amazing efficiency, super friendly and informative. Fast, perfected service. Positive I will return over and over, already recommended service to our daughter. Great teamwork, electric personalities, full knowledge of their jobs. Scott C. Everything accomplished in a timely manner and I was confident with the technicians working on my car! Leroy W. Prompt service. Ben has assisted me the last few times in and he is great.
Katie K. Very knowledgeable and very friendly staff. I have been there 3 times since moving to Montana, and every time they are wonderful I have been there 3 times since moving to Montana, and every time they are wonderful. Gave my daughter a sucker and my dogs a bone. Awesome staff and awesome service! Gary R. I had a coupon for half of regular price - no hassles. Very good service for little money. Tammie S. It was fast, no pressure for purchasing and they were very knowledgeable. Tom K. My windows weren't washed no vacuum job oil wasn't checked before it was dumped.
I helped set this business up when Ralph Yocum I helped set this business up when Ralph Yocum started it as a pennzoil instant lube. The people were trained to do an oil change a certain way, there is no air of professionalism, you have three or four people falling all over each other trying to get the job done. I travel quite extensively so have my oil changed all over the country, this isn't the worst place I've been to but the worst three places I've been to were valvoline quick lubes!
I will return to this one in great falls, Josh the manager is trying to do a good job. A few years ago I stopped at the location on tenth Avenue south and about twenty seventh street, the place was filthy plus the techs kept trying to sell me things, besides taking almost forty minutes to do the service!
Norm P. Cost wes twice the cost of what I'm charged at my local Dodge dealer. The young lady upon check in was courteous and up beat. Very pleasant to deal with, also technician was very competent in expla Very pleasant to deal with, also technician was very competent in explaining oil level and that just a bit more than 5 qts needed to reach full on the dip stick.
Great value with safety check and tire pressure check. Staff are knowledgeable, efficient, and respectful. They inform me without high pressure to purchase anything.
They are gettin They are getting to know the unique feafure5of my Highlander Hybrid. Friendly, knowledgeable staff. Speedy visit, I got to sit in the car and engage with lights, brakes, etc. Dhill yahoo. The customer service was outstanding! Tom N. I was met when I pulled up to the station. I pulled the car in and waited in the car while service was performed. They told m They told me everything they did on the vehicle and had me check the dipstick after service was complete.
I did not have to get out of the vehicle to pay, I just handed him the credit card and the machine was right by the drivers door so it took no time at all. I was very satisfied with the service. Attentive staff and no pressure upselling. Kathi O. The employees were highly knowledgeable and polite.
My son wanted to watch them do the tire rotation, so we were allowed to watc My son wanted to watch them do the tire rotation, so we were allowed to watch, from a safe distance. They interacted with him, and treated him well too. No pricing given before service, no asking if I wanted air filter checked, no asking if there was anything else I wanted. I ask I asked about tire pressures knowing that my driver side rear tire was down because of a slow leak about 10 lbs and being told they were all up to the right pressure. Today the TPMS system alarmed because of low pressure.
I do not believe all tire pressures were checked, I saw only one was checked, that is why I asked in the first place. The service manager was professional, knowledgeable, and courteous. Thank you! This place is awesome always taking care of my vehicle concerns. Everyone who works there is always friendly, professional, knowledgeable and trustworthy.
Customer service us off the charts an Customer service us off the charts and mature employees. I feel like they have my best interest at heart and look out for me. I always come to this location for all three cars. I was in retail a long time and know what an excellent run business should look and run like.
Quick service, cautious, friendly, efficient employees. Liz Y. I dropped my mom off at the Goodwill store near Valvoline. I told her I would be back in 20 minutes. She did not believe I would She did not believe I would have my oil change complete and return to pick her up in 20 minutes. I returned in 18 minutes. Ken S. Josh is very knowledgeable and friendly throughout the visit. Courteous, prompt staff we it respect and knowledge. I spoke with the manager Josh I think that was his name He answered my questions concerning a worn oil pan plug and they repla I spoke with the manager Josh I think that was his name He answered my questions concerning a worn oil pan plug and they replaced it.
He was very knowledgeable and even spoke of how he trains his employees to do the job. His explanation really built trust for his shop working on my vehicle. Tiffany L. They are always fast and efficient and so polite and friendly.. Been going for 2 years.. Recommended them to everyon Recommended them to everyone that i know. Teryn G. I arrived to get my oil change 15 minutes before closing.
The staff was happy to change my oil, were very friendly and efficient The staff was happy to change my oil, were very friendly and efficient. My oil plug was old and they were happy to replace it for me. I have had problems with other places putting an old, deficient plug back on post-oil change and subsequent leaking within the following weeks just to have to replace the oil. They offered me a new air filter and when I declined they did not make me feel pressured whatsoever. You have a great team, keep up the great work! Mets fan. Once in it was very fast which was great.
Quick, friendly and only got what I asked for! Employees were very courteous and knowledgeable!! They didn't check dually tire pressure didn't automatically check lights didn't check gear boxes until I asked them. Clare k. The gentleman who greeted me and took care of my car was extremely professional efficient and very nice. I like not having to wait over an hour for oil change. Location is good for me. Manager and staff are truly polite.
Rarely have much of a wait. Nicholas C. It was quick and thorough. The mechanic asked before any work was done. May T. Staff very knowledgeable. Troy L. Harvey L. I understand he may still be employed at a t different location. I highly appreciate that. I have no problem recommending this location to anyone.
Ron G. The technician took the trouble to check my cabin air filter [getting it out from behind the glove compartment]. We could both s We could both see it obviously needed to be changed. MIke Hamz. Nice people, seemed to all work together, followed protocol. Michael B. Nothing special. Ariana Z. Everyone working there was very nice and they knew what they were doing.
They did everything I asked them to do and then some fo They did everything I asked them to do and then some for my vehicle. Colleen T. They are always friendly and professional. The oil change was done quickly and the technician was friendly and knowledgeable. Did not wait long. No pressure to by parts. Nana B. Friendly, professional, and fast! I've been there multiple times the employees recognized me and helped quickly and the person I delt with is always extremely pro I've been there multiple times the employees recognized me and helped quickly and the person I delt with is always extremely professional and a joy to have help me.
Jeff O. Everything was done fast and was in and out quick. The guys were quick, polite and effecient! Sarah M. This was the fastest oil change I have ever received! Very impressed as I was crunched for time!!
Barbie L. April Lee. Kind and generous folks and they worked as a team on my old pickup!! Brian M. Went to the 3rd Street building first. They said OK and good bye. I was not happy. I went to the 10th ave S.
Matt W. The rep at my window was fast, friendly, and helpful with other automotive needs locally. I won't use anything but Valvoline for I won't use anything but Valvoline for all three of our cars. Ken M. Quick, easy, no hassle and friendly and polite crew. Very fast! They were able to fix my headlights and plate lights. Also topped off my fluids for free. Amanda K. Very professional and everyone there had such great teamwork. It was quick and they made it seem so easy. Very well appreciated. Friendly customer service.
I felt that the people were very professional Merry Christmas and easy to talk to you down to earth people and very honest with I felt that the people were very professional Merry Christmas and easy to talk to you down to earth people and very honest with me when I enjoyed it is very very satisfied. Rocky B. Shawnee was very friendly and professional. She explained everything clearly. Chris R. Courteous and quick service. No wait! Quick service and very friendly! They even offered my dog a treat! Was in and out in under 10 minutes!
Keith B. Worker were very kind and helpful when asked questions not like the dicks on the west side of Great Falls. The guys doing the the job were as good as they could be, and very friendly. Very pleasant visit. They were quick and very polite. Barry F. Professional and friendly staff. Great customer service! They explained everything they were doing and even went above and beyond to fix my wipers. Great group o Great group of people and fast service. Barry H. Your staff at the 10th av store was very knowledgeable and friendly. I keep coming back because of pricing, friendliness and knowledge of the technicians.
I trust going to Valvoline. I was treated very well and they explained everything and did a great job. Great customer service, friendly and knowledgeable staff. Answers questions and was all done In timely manner. Customer service was great! Cathy B. Your employees are prompt, respectful, courteous, and very skilled and knowledgeable with the job requirements.
They are not pu They are not pushy or arrogant. They will discuss any issues found with you in a respectful, knowledgeable manner, and I really like that. Jobs performed quickly and well. Lee C. Larry R. No high pressure to buy and have installed very expensive products. Everyone was friendly. I wasn't aware that you can now dri I wasn't aware that you can now drive up to the bay door and wait in the car , but I think that is a new and efficient way. Very nice people there. I enjoy going to them. I wish I could get my windows cleaned and the inside vacuumed out. Put me at ease even though I usually go to a different one and never stay in my car.
Excellent customer service. It was my first visit to Valvoline and the staff was very friendly not to mention the convenience of not having to take my kids It was my first visit to Valvoline and the staff was very friendly not to mention the convenience of not having to take my kids out of the car was awesome! Debby M. The salesman was very professional and polite. The salesman also answered s The salesman also answered some questions I had in regards to my wipers and helped me out with the issues.
Always friendly and fast. Mark M. Greg S. The friendly customer service without pressure to buy extras. Bill Bratski. Friendly Familiar Faces. Sara L. The staff was courteous and knowledgeable! They were quick and efficient! Over all a great experience! Staff is so accommodating and friendly as well. Always fast response when I arrive.. Highly recommend them! Scott j. Great service in and out loved it.
Kevin M. Josh, what's the point of contact. He was very polite and patient. The whole team worked well together and was efficient.
I work in customer service and I realize how important it is and I have to say I had the one of the best customer service experi I work in customer service and I realize how important it is and I have to say I had the one of the best customer service experiences I've ever received. Just other wait however employees were very good - not their fault. The staff is very friendly and polite and they seem to know what they are doing. No pressure to buy anything and I like how she No pressure to buy anything and I like how she showed me the air filter and said it didn't need to be changed yet.
Jeff M. Ben and the crew where great!! Awesome service with a great feeling of being not only welcome but appreciated for coming in.
They answered my questions. Our editor tried a sensory deprivation tank and emerged to tell why your concerns are unfounded. I felt that the people were very professional Merry Christmas and easy to talk to you down to earth people and very honest with me when I enjoyed it is very very satisfied. I used to take all my vehicles there, but now I can get a better price at a full service shop. He actually knew about customer service, a dying art now days I really enjoy the fact that we can all stay in the vehicle and keep them entertained as i
Everyone was friendly and smiling. Dan G. They were as prompt as possible, friendly, and knowledgeable. The lady that changed my oil was awsome. She talked the thru everything that she was doing. She even found a nail in my tire tha She even found a nail in my tire that I was not aware of. It was a cool oil change. I have been there before. I use them again yo change my oil. Plus you have a gal working there great to see.
Richard F. Josh explained the tranny and differential are the same. My 1st visit for this type of place quick! The man was good explaining what it is all about how process works an that its part The man was good explaining what it is all about how process works an that its part of ca rfax I felt he was not pushy which as a woman I really appreciate. Excellent service, friendly service and Manager explained things that were checked and serviced.
Everyone was friendly and liked that I can watch them work on my car. Shawnee was very polite and professional and answered all my questions and concerns without me hardly having to ask the question Shawnee was very polite and professional and answered all my questions and concerns without me hardly having to ask the questions. I will trust her to do additional work with my car. Its not common to find someone as courteous and caring in the public service sector. She is a winner!!!
The guys were friendly and quick. They explained what the messages my car was telling me - the oil percentage and the tire monit They explained what the messages my car was telling me - the oil percentage and the tire monitor ones. I felt my vehicle was in good hands. Cassandra h. They were really friendly and awesome at there job did everything awesome great people and amazing service. They went through the vehicle thoroughly.
Tyler went above and beyond the ca Tyler went above and beyond the call of duty to provide the best possible service. Mary V. The whole crew was great, very quick and helpful. I believe the guy who helped me was Tyler, very impressed with his customer s I believe the guy who helped me was Tyler, very impressed with his customer service.
Thank you. No particular reason, the service was fast and staff was friendly. I was highly satisfied because of the people that worked there. Great staff. Sheena H. The people were friendly and the service was fast!
John C. Very friendly and courteous staff. They know how to engage a customer. I have used the Valvoline center multiple times and always very satisfied. Terri G. I like Valvoline instant oil change because I don't have to wait for my husband to do the job. I know it get done right and they I know it get done right and they check everything out and let you know if there are any problems.
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