Funjet hawaii deals
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We again contacted Funjet and after being on hold again he got us on that flight. This meant a 10 hour layover in Seattle, getting home to Milwaukee at and being at work at am the next day. I contacted my travel agent who had me write a letter to Funjet. Are you kidding me!!! Their mistake and my nightmare. For more information about reviews on ConsumerAffairs.
Recently used this company via my travel agent to book a 4-night stay in North Carolina. My agent did a fair job based upon what I saw booking alone. So, we decided to book. My travel agent tried to change this booking to no avail. She spoke with managers but no one budged.
So I decided to contact Funjet directly. They did not offer any alternative as well. Where is the customer service in that? I will not use this company again. I advise all to take time and book yourself. You may do much better than using a company like this.
Each of the Hawaiian Islands offers a different take on paradise, and all-inclusive Hawaii vacation packages make it easy to explore them all. Hawaii vacations - Experience the Spirit of Aloha. Funjet Vacations offers an amazing variety of Hawaii vacation packages. Oahu is the vibrant heart of the Hawaiian Islands. There are no all-inclusive resorts in Hawaii, but check our Hawaii deals for complimentary breakfast offers.
Funjet is a company that deals with and specializes with vacation bookings. I paid for an all inclusive vacation for 7 days and 2 of those days were not "all inclusive". Due Mexico's presidential elections, alcohol was banned for 2 days.
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A company who specializes in vacation bookings should be up to date with these type of issues and properly advise their client or the agent doing the booking. A lot of money was paid for a 7 day all inclusive and only got 5 days worth. I worked hard for the money spent and feel that Funjet really let me down. We booked through Funjet in August for a destination wedding as a guest. I ended up not being able to travel due to high risk pregnancy reasons and submitted a doctor's note.
Funjet told me the hotel refunded the money through them so when I'm ready I just need to book with them by March 31 Contacted them in March and basically told me they never charged me. I'm basically out over 1K because they are unorganized and not helpful. So they basically got to keep the hotel refund and I am SOL. You will only get half of your money back because they claim you owe a airline fee and the only way to ever see that money again is to book with them again and possibly be able to use it towards a separate vacation.
The wait time is always an hour when you call to ask questions or when you need assistance. So long story short they basically force you to book with them again if you even want the slightest chance of seeing the other half of your money. Yet I never got my airline confirmation number to enter online? Anyways I suggest using Airbnb versus this junk. I wish I could give this place 0 stars. I have had 2 trips booked with them. I purchased the insurance both times. The first we had to cancel and got all our money, except the insurance, back.
We just got back a week ago from our 2nd vacation and I will definitely use the company again. This company requires full payment 65 days prior to arrival - when you're better off booking directly with the hotel to pay the day of. Our trip to the Big Island was a dream come true! I've used Funjet for 3 trips, and I have been quite happy with my experience. The fact that you can make payments on your trip so you won't go into debt is just awesome! A trip from Ohio to Hawaii for 4 is quite pricey.
We got a discount code on our trip, anytime flight information changed, as often happens, we were notified, and when we arrived, check in went smoothly. I'll be using them again next year to plan a trip to Maui. I'm hooked on Hawaii thanks to Funjet. I booked a vacation through this company. I was offered insurance but I was told that the insurance was in case I could not make the trip not if the airline cancelled. The trip was my best friend's wedding so I was certain I was going unless death took me from it, whereas I would not need a refund anyway.
I showed up to the airport on time for my flight. My flight was cancelled. The airline rescheduled my flight out of another airport in New York I'm in Maryland which was then delayed until the next day. After 2 days in the airport, while boarding the flight, in massive confusion, the Delta Airline sent me to the other side of the Dominican Republic. I had to then, find my way across the country with an old fashioned map because I had no cell phone service. It was dangerous and I was extremely frightened and angry. At any rate, I made it to Punta Cana which was my destination.
I missed 2 days of my vacation. When it was time to leave, I waited for my shuttle service that I had paid for and no shuttle came. I then had to spend more money for yet another taxi. I emailed their customer service along with the travel agent who I used to book the trip not only to tell them about my trip but to inquire why the shuttle I paid for was not there to bring me back to the airport at the end of the trip which was paid for and unchanged , and if I could be refunded for the shuttle.
I was told no. Then I was told that thousands of people missed their flights. Other people on the same trip who had found other means of travel to get there called and I did not call FUNJET to tell them my schedule changed. I definitely called the travel agent and told her my flight was cancelled and I was trying to find a way there but I also do not appreciate being told I did not call to change my shuttle service!!! I did not appreciate being told that and I feel like I used this company for this trip.
I could have used another company. I paid a lot of money. I only asked to be refunded for the shuttle. I think it is remarkably horrible that this company, after everything I went through, losing 2 days of my vacation and that money is gone. Customer service means nothing to their people???
I was there for my scheduled shuttle ride and I would like to be refunded for that. I lost hundreds of dollars to no fault of my own. Their million dollar company can't refund a shuttle ride??? And I think everyone should know. During the cancellation process, I was never prompt that the cancellation is nonrefundable. I learned of it after I decided to call their customer support number. It took 15 minutes to finally spoke to someone who is clearly rude and uninterested in helping anyone who want to cancel trip.
I was told that since the departure date is less than 7 days away, therefore, I was not entitle to any refund. When I decided to reverse my cancellation and I was told it can't be reverse either! Funjet clearly is deceiving consumers by not adequately warn them about their non-refundable policy during booking process and cancellation process. Their so called 'Bills of Rights' where their cancellation policy is located is nice and neatly hiding on the very bottom of their website. I searched numerous websites and called several travel agents, and no one could beat this website.
I booked our honeymoon through them, and had several questions after booking it because my husband and I had never traveled out of the USA. Someone emailed me back within a few hours of every email. As soon we arrived at the airport someone was waiting to take us to our hotel, and someone was always at our hotel that represented the company. Anytime we had questions we just went to them, and they answered it for us. We ONLY booked our hotel through them, we didn't book our flight and hotel.
I would recommend doing this. It was just easier to deal with your flights yourself, that way if anything changes they contact you ASAP instead of the travel agent. I highly recommend them, and we are already looking to see where we are going next. We will use them again! I called to make the final payment and our travel agent says "oh your flights have been changed to 2 layovers or fly out of Chicago. I told her "no I am only flying out of Milwaukee.
She booked us on South West. I then called to add my son to our room. She not only got his airline wrong that I had emailed her the information twice but also changed our hotel information to a Room Type: When we arrived at the hotel they were very rude, told us to go to the travel agent for the hotel who looked at us and said "I am not here for you, see your representative for Apple Funjet. I showed him my email for the ocean view room paid in full. The hotel did not believe this and wanted email from Fox travel. After over 4 hrs we were finally given a room only to be told very rudely by the front desk that we only had this room for that night as we had not paid for ocean view.
The next day I received a call from our representative that unless I produced another receipt we would have to move out. Now I spent another 3 hrs working on this. Finally got a hold of our travel agent who was "oh I don't know why I entered in the correct information. Then had money, ring, and medicine stolen from our room. We went to the front desk to report it not once but twice and were looked at like we were lying. In addition to all the other stories on here - which all sound plausible given my experience with FunJet - I'll just stick to the highlights.
Their cancellation policies are ridiculous. The hotel they booked us in Riviera Maya I won't even begin to go into the nightmare this caused. They offer an "upgrade" if you are celebrating a special occasion. In my case - it was a honeymoon. Upgraded room, fruit basket, champagne. Upon arriving - no room upgrade that I could tell Only by considering that our room was nothing special.
If there are worse rooms - then you should definitely avoid this place. The "fruit basket" consisted of 2 apples, an aging plum and a banana - Saran wrapped to a small plate. Well if I want to get technical - it wasn't from France so it shouldn't be called champagne. It was some cheap local brand which was also the brand used for their brunch 'champagne' and mimosas.
Nothing special or upgraded about it. Separately, their local travel agency in Cancun "Lomas Travel" is terrible.
Funjet.com experiences? - Hawaii Forum
My wife and I Sat for about an hour while a hundred or more people came and went before getting assigned to one. I understand the concept of consolidating destinations We had pre-paid for the transport. The organization of it all is a mess. We opted to book a snorkeling day through Lomas at the hotel. No big issues in booking the excursion.
However, the day of the excursion, the seas were choppy and we asked the local guides if it was worth going out or if we could reschedule. I wouldn't even normally complain about this except for the fact that we asked before about changing the reservation. If there had at least been flexibility in that - then I can understand a little more of the luck factor of whether you have a good trip or not.
But the fact that my wife and I who are NOT meteorologists were able to recognize the poor conditions and they did not give us any options Finally, our return flight to the states was scheduled at roughly 7 am. Considering my ride in and the poor customer service during the snorkeling I opted for the 3: I have no idea. Anyway, as I predicted - the shuttle did not arrive until about 4: Overall, what was supposed to be our honeymoon was more of a laborious pain-in-the-butt. My sisters and I recently booked a trip to Mexico through a travel agent who used Funjet. I travel on a regular basis and have never had such poor service as I did with Funjet.
Everything was in order with our flights and transportation to the hotel, but when we arrived at the hotel they did not have our reservation. The hotel found us rooms. However, they were unsatisfactory. I contacted the travel agent who in turn contacted Funjet. We were told the local representatives were contacted about our problem and would reach out to us to help us get better rooms and find some compensation for our troubles. Nothing could have been further from the truth. They never contacted us. When we contacted them, they continually treated us rudely and made excuse after excuse.
They wasted our vacation time. They did not compensate us in any way, did not apologize and showed no concern whatsoever for our problems. I have never had a problem like this with any other booking, whether using Expedia or Cheapcaribbean or any other agency. I will never use them again and strongly discourage anyone else from using them. The Hotel was ranked a 4. Anyway, my complaints are not about the resort, even that I was expecting something more upscale for the price I paid.
My nightmare started at the return time at the Punta Cana airport. I was traveling with my Indian friend, so everyone there wanted to speak Spanish to us. The employees at the airport, the section that holds the gates for: United, Southwest and Spirit in particular speak a very broken English and will avoid English if possible. Our flight was at 3: We got there at 1: We were told the flight was delayed an hour. We proceeded to go to the gates. Our boarding pass said gate 5. They had a screen where all the departing flights were posted. All it said was departure time and delayed or on time.
This section of the airport was an open area, where you could see and hear the plane engines all the time.
They just about hung up on me and I had to call again. The aloha state is saying all islands are…. He was still trying to reprimand me when I walked away. This section of the airport was an open area, where you could see and hear the plane engines all the time. Top questions about Oahu. I informed him and gave him specifics of what I had talked to the airline agency about and how they told me that the whole expense was reimbursed to Funjet.
All of this combined with the noise of travelers, the fans and wind make it impossible to hear a word of what they said on the intercoms. My friend asked 3 times if the plane in gate 1 was our plane, since it was a Sun Country one. Employees at that counter said no 3 times. She decided to go ask at gate 5, where there was no Sun Country plane.
The workers there said the plane at gate 1 was our plane and it was leaving. We supposed to had just boarded this plane and hoped that was the right one. There were no one calling to board the plane and the monitor where all flights were listed never said "boarding".
There were no signs in gate 1 either. They said we were called. So, we had to go talk to Funjet people, where they did not do much. Funjet did not do anything to help us, even knowing the airport is a primitive one. I was not expecting this. I will not travel again to Punta Cana not use Funjet. Is a very bad company and does not care about customer satisfaction. First off let me start off by saying that the wait times to speak with a representative are ridiculous. One time I was on hold for over 30 minutes and if you have a problem with the reservation, get ready to spend your whole entire day with them.
I had 12 clients going on a trip to Santa Domingo. Everything was smooth until I had to drop one of the passengers from the reservation. Thanks to Funjet, I lost my clients due to inaccurate information, documentation, etc. Delta Vacations will be getting ALL of my business.
The front desk clerk was rude and irritated that we asked for more than 1 rm key. He put wrist bands on us but never explained why or how important they were. For years I've wanted to work for Funjet. I've applied to almost every position I'm qualified for and get turned down. I'm getting married in February and was working with wedding specialist Katie. Since then I have found that I can book travel via the internet for similar prices.
Book directly with the hotels. Join all of the frequent flyer, frequent sleeper, frequent whatever plans that you can and take advantage of them. This is not a fee I pay in case of actual cancellation, you pay it even you you make the trip. When you book directly with the hotels and airlines you pay that much only if you actually have to cancel.
Most hotels allow you to cancel for free if you give a 24 hour notice.
Make sure that you factor that fee into the total price of your trip. This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. All of your saved places can be found here in My Trips. Log in to get trip updates and message other travelers.
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