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Our restaurant facility is offered primarily as an amenity to our railroad patrons and therefore we do not offer fine dining, only items typically associated with "fast food" establishments. I would welcome a response to my request for specifics about your experience so I can make every attempt to address them. I would suggest that patrons looking for a fine dining experience should go to the Mount Washington Hotel which is located approximately six miles from our facility.
They have several fine restaurants to choose from. We took the Cog Railway to the top of Mount Washington. We thought about going on the Auto Road, but figured the kids 10 and 4 would like the train ride. Overall, it's a decent ride.
Our 'conductor' on the ride up was very vanilla. The conductor on the ride back down was excellent, great details about the train's history and facts about the mountain and area. My biggest gripe has to do with the tickets. We did it, but it was steep. My bigger issue, though, is this: They proudly claim Mount Washington has the worst weather in the world.
The Cog Railway people very clearly spell out that should weather conditions deteriorate at the summit, the train might not run. And yet, they also very clearly state that all tickets are nonrefundable.
In other words, if you've already bought a ticket they urge you to do so in advance and the train is canceled, you don't get your money back. I'm sorry, but there's no reason or excuse for that.
In my opinion, if the train is canceled, they are demanding money for a service that they don't provide. Had that happened to me, I would have immediately brought it up to my credit card company. But that policy should change, and the Railway won't have my support until it does.
The train trip includes one hour at the summit. That doesn't seem like enough to me. I think they should add at least another 30 minutes.
We constantly strive to meet or exceed the expectations of our customers, although we admit we are not always successful. I am not sure why the price you paid would differ from this. Unfortunately we cannot control the weather, and Mt. Washington is renowned for its adverse weather conditions. Obviously, the safety of our customers and our employees is our paramount concern.
However, if a train is cancelled, we do refund the money paid by customers for their tickets.
We have expanded the amount of time customers have at the top from 20 minutes to 60 minutes in just the last three years. We apologize for failing to meet your expectations and sincerely appreciate your feedback on this site. We will take all of your comments into consideration as we continue to improve and enhance the product that we offer to all our greatly appreciated customers.
We went on the cog this past Saturday and were lucky enough to have a clear sunny day! This is at least my 4th time going up the cog and its always a great adventure with new sights each time!
The whole staff was wonderful and polite and both trains we went on were clean and well kept. Definitely a 5 star rating and we look forward on going back again!
Information about discount codes, discounts, coupon codes and special tickets and events for the Mount Washington Cog Railway and trains, located in Bretton . 3 Hour Roundtrip to the Summit of Mount Washington by train! Visit our Discounts & Specials page for information about special offers and.
We highly recommend the cog to anyone of any age and is worth every penny!! At first, you will ascend up a VERY steep hill, then when you get towards the top, it will level off. The views both on the train and at the top are just absolutely breath-taking. Half the fun is just getting there and before you board, they will do some car inspections and at random times blow the horn. Then when you arrive, you have 45 minutes to do some self exploring, then when the horn sounds, that's the signal to start boarding for the ride down.
It is like a huge roller coaster except of course without the so called loop-de-loops. On the ride up, you pass a water tower and an area name Jacobs Ladder.
Don't worry, there's plenty of room. And then at the top, you can use the restroom or get a snack. Pictures and videotaping are allowed on the Mount Washington Cog Railway. Local florists arrange fresh, seasonal flowers by hand and then deliver them to recipients for birthdays, anniversaries, or just because.
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